CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,907 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 20th July 2025

1681

Anonymous

Anonymous // 01/01/2019

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“The team at CustomMade are some of the most talented and dedicated individuals I have had the chance to work with. They were able to take an idea and make it a reality in a negotiable timeframe, making their own recommendations and keeping me involved to learn more about the process. Upon receiving my piece, I have never been happier to have chosen them and cannot recommend them enough. I won’t name drop, but special shoutout to my team I appreciate all of you :)”

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Posted 1 year ago

“I worked with CustomMade to create an engagement ring and then both wedding bands for me and my soon-to-be wife and I couldn’t be happier with my choice of company. They were very responsive and informative all while being very professional and particular with all of my questions and requests. Quality of the rings themselves is incredible especially at the affordable price points - my fiancée still doesn’t take her eyes off her engagement ring months later! Shipping was smooth and fast and I throughly enjoyed getting a small box of gifts with each of the rings - a very nice touch that made me feel as the company really cared about the service and products they provide. Overall, 10/10 experience, will likely return to have some other jewelry made in the future!”

CustomMade.com 5 star review on 3rd June 2024

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Posted 1 year ago

“Im very happy with the results of my signet ring, i love it!! everyone was super helpful and it was a smooth journey to creating the perfect ring. I will definitely be buying from them again!”

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Posted 1 year ago

“This is my third time using CustomMade.com. This one was a very important piece as it was to replace my lost wedding ring. I've been married for 20 years and we went through so much in the beginning of my marriage starting out, that it has been such an important symbol of continuity, respect, communication and honesty. I was so saddened to have to replace it, however, I was so glad that the people at CustomMade.com took the time to work with me on creating something almost exact to the original, if not better. My husband was floored with the results as well and we are very glad that such an important symbol of our devotion was able to be recreated. Thank you so much.”

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Posted 1 year ago

“Everyone that worked on my prodgect was so welcoming and gave a lot of detail so I knew what was happening wich soothed my anxiety a lot. Even when I did get anxious about the payment method and what happens to my info they where quick to reasure me and let me know a breif overview as to what happneds since I am used to using one you guys don't use.”

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Posted 1 year ago

“Incredible team! They've made sure my engagement ring project turned out exactly as I imagined it and have been such a pleasure to work with!”

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Posted 1 year ago

“Custom made was very attentive and patient, and created a product that is exactly what I wanted.”

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Posted 1 year ago

“I have worked with CustomMade several times in the past, and they never seem to disappoint. My grandfather passed away last year, and I wanted to get something that would always remind me of him. I had a pendant made, and I was a bit nervous at first. However, when I received the final product, I was blown away by how accurate the pendant was compared to how my grandfather looked. Again, thank you so much. I will be doing business with you all again.”

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Posted 1 year ago

“CustomMade is a trustworthy company that I would like to recommend all people who would like to design their own engagement rings. I had a wonderful partnership with their staff. They offer great aesthetic suggestions and reasonable price for me. The replies of my questions are very timely and informative.”

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Posted 1 year ago

“CustomMade was great! They were patient when I asked for design changes. They made some great design recommendations and my ring ended up being better than I could have imagined!! Thank you to CustomMade and the design team!”

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Posted 1 year ago

“Everyone i worked with was professional and accommodating, even after i had finalized a design and i wanted to make changes to it they smoothly and quickly apply the changes.”

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Posted 1 year ago

“The process was great and the product is fantastic!!”

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Posted 1 year ago

“Buying or ordering something like this can be stressful but with the experienced people at Custom Made, it was a very easy process! The ring is beautiful and came out exactly how I wanted it.”

CustomMade.com 5 star review on 30th May 2024

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Posted 1 year ago

“From start to finish Custom Made have gone out of their way to ensure I was comfortable and happy with the product they were giving me. Every step of the way their staff were knowledgeable and professional and importantly very patient with me as I changed my mind and added more details as the project progressed. Ultimately what I recieved was a beautiful custom engagement ring that was better than what I asked for and completely one of a kind. I was given information about the process of creation through every step and advised if there were any issues immediatly so I could make decisions on what to do. Whenever I noticed something I wanted changed I was never made to feel like a problem and was always treated with kindness and respect throughout the entire process. I honestly couldnt have had a better experience and the final outcome was just spectacular. Could not be more happy with Custom Made and could not recommend them more highly. Special thanks to Abby, Irene, Kash, and Matt for all their efforts throughout the process and the wonderful engagement ring they created for me.”

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Posted 1 year ago

“It’s definitely over priced, looked nice though”

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Posted 1 year ago

“Fantastic crew, wonderful designers, great prices. They made a ring that was exactly what I needed and were willing to work with me on tweaks until the very last moment! Will and have already recommended this service to friends.”

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Posted 1 year ago

“Easy to work with and quicker than expected.”

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Posted 1 year ago

“I hot exactly what I asked for. Pristine beauty. Absolutely amazing craftsmanship. 10/10 recommend!!!!”

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Posted 1 year ago

“They were constantly helpful and very intent on making sure the ring was perfect”

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Posted 1 year ago

“very cool service, kind workers, wish you could do custom boxes or least different colors”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,907 reviews