CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,534 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,534 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 18th May 2026

Sian Pennell

CustomMade Jewelers 5 star review on 6th March 2026

1740

Anonymous

Anonymous // 01/01/2019

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“I googled custom rings I know very risky! But Custom made was the first one to come up getting a response with them is fast customer service is amazing and there overall patience is commendable. Everyone who was on the project was amazing great to talk to and was fast with their responses.”

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Posted 1 year ago

“My experience was amazing! My project manager, Emily, did an amazing job in communicating. The process was super easy and perfect for those who was a ring that is unique and matches your taste.”

CustomMade Jewelers 5 star review on 26th March 2025

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Posted 1 year ago

“It was fun and easy to do. I was able to tinker with it four or five times to get it just how I imagined the ring looking. Responses were always quick and I got the ring quicker than anticipated. Overall great experience!”

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Posted 1 year ago

“Initially, i was a little skeptical about ordering a custom made ring online. However shortly after I got in touch with the individuals at CustomMade.com, all my concerns were addressed. The entire process was easy and talking about what i had in mind for a design helped the design team creat the perfect ring!”

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Posted 1 year ago

“Although the engagement ring took a long time to design as it takes time to communicate, I am very happy with the final product and will definitely be returning to design a wedding band.”

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Posted 1 year ago

“The impressive part of the whole experience was communication. Each phase of the process is assigned to a specific person who will keep you informed of their progress. You have several opportunities to view the design before production begins. Once production begins, the final product is ready for review giving you the opportunity to make any minor changes before shipping. I received my ring within the time stated and was very satisfied with the results. You will not be disappointed in the results.”

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Posted 1 year ago

“Everyone at Custom Made was wonderful! Responses were timely, they made suggestions and were also great at implementing the changes we asked for. I also really appreciated their patience, as there was a period when I was very busy and didn't respond for a long time, yet they picked the project up exactly where it left off. I also appreciated their commitment to making a great product. When it came time for production, they told us when it didn't meet their quality control, repeated the producition, and still met our timeline. We are very happy with the final ring and are sure that it will last a lifetime!”

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Posted 1 year ago

“Everything was very efficient and the ring was perfect.”

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Posted 1 year ago

“From the first interactions on the website to the customer service experience to delivery to the actual quality of the product everything has been above board and exceptional”

CustomMade Jewelers 5 star review on 24th March 2025

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Posted 1 year ago

“They made the process very easy the final product came out lovely!”

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Posted 1 year ago

“This was a remake of a lost ring. I made some minor changes and am very happy with the result. The constant updates as well as prompt apprisals of problems kept my mind at ease. End result is a ring even better than I anticipated after a seamless process.”

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Posted 1 year ago

“I wanted to wait a few months before writing this review but I am finally confident in saying that this whole prowess and the product delivered exceeded all my expectations! The people are professional, personable and full of knowledge. They really adopt your special occasion and want to be a meaningful part of it. I came in with a pretty simple design for my wife’s engagement ring and they went out of their way to source a matching stone to my own ring (also made with this company!) and make my whole vision come to life. The turn sound time was quick and the final product was jaw droppingly perfect! We have been wearing our rings daily for a few months now and they are in perfect condition and we love them more and more each day! Thank you to Custom Made for helping with such a monumental moment in our life. I would recommend this company to anyone looking for an easy and confident shopping experience (and do often!)”

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Posted 1 year ago

“I absolutely loooove my ring. From affordability to Communication, I was able to get exactly what I wanted and was about to get their advice as well. 10 out of 10 highly recommend.”

CustomMade Jewelers 5 star review on 23rd March 2025

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Posted 1 year ago

“They were great, very patient very helpful, everything turned out amazing!”

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Posted 1 year ago

“I’ve worked with CustomMade three times now with excellent results every time. The design process was thorough but straightforward and the production timing is reasonable. Pricing is fair. I’ve appreciated their attention to detail and online platform that keeps all project docs and progress reports in one location. My wife loves her engagement ring, wedding band, and push present ring for our latest family addition. We recommend CustomMade enthusiastically to all that ask and those that don’t as well ;).”

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Posted 1 year ago

“Custom Made did a wonderful job designing out wedding bands. They made my engagement ring, and I asked for something to match, which they did so quickly. I cannot recommend them enough!”

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Posted 1 year ago

“I wasn't happy with the communication during my project. Ultimately it worked out, but it took much longer than expected. It was a bit of a headache at times, and at one point I was pressured to accept a piece I had clearly stated I wasn't happy with.”

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Posted 1 year ago

“I had great communication with my team and they worked eith my budget and wants beautifully. It was a dream ring come true and they sent small gifts with it that made it all the more special.”

CustomMade Jewelers 5 star review on 22nd March 2025

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Posted 1 year ago

“I could not be happier with the service, production, and end product. I will be recommending this company to everyone I can.”

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Posted 1 year ago

“Everything from start to finish was seamless. CustomMade were so great to work with, and they absolutely nailed every aspect of my project. I will certainly be using them again in the future for any projects I may have.”

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Posted 1 year ago

CustomMade Jewelers is rated 5.0 based on 4,534 reviews