CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,039 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

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“I worked with an absolutely wonderful team that guided me every step of the way. They were extremely patient, helpful, and understanding on my limitations financially as a college student—and were still able to craft and design the ring of my dreams. I will forever be grateful.”

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Posted 1 year ago

“Awesome people to work with, everything went perfectly, beautiful work”

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Posted 1 year ago

“Amazing!! Don’t have the words to express how much I enjoyed working with you guys. From the excellent communication and flexibility to the nitty gritty details and breathtaking final product, Custom Made has made this a wonderful and exciting experience. 100% recommended!”

CustomMade.com 5 star review on 2nd August 2024

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Posted 1 year ago

“The team at Custom Made were an excellent help to turn a dream ring into an amazing reality. I provided descriptions and some reference images to what I wanted and the team help walk me through every possible option and explained each step. The final ring is amazing and well worth the price for the experience of making a one of a kind ring.”

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Posted 1 year ago

“This is Avery professional company. They stayed in communication from start to finished and they also made sure I was more than satisfied with my order. They also took their time explaining each step of the process and took my vision of how I wanted my ring to look and made it come to life. I definitely will recommend this company to anyone who is looking to get their jewelry customized.”

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Posted 1 year ago

“Throughout the entire experience working with them they always answered my questions super well. They were also able to bring my ideas to life with surprising effectiveness. The only thing I will say is that you may need to be able to make drawings of your own to share. It can be difficult both to explain what you want and for them to understand what you want without pictures for reference. This was not a problem for me because I was able to sketch out what I meant. My design was also a lot more detailed and specific than most of the other rings they have showcased in there site. It was an above and beyond experience working with CustomMade.”

CustomMade.com 5 star review on 1st August 2024

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Posted 1 year ago

“Top notch quality, Timing and Customer Service.”

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Posted 1 year ago

“You all are very kind and I love working with you, we made together a wedding ring for my bride and we also made together earrings and necklace, I loved all of them and my bride also loved it like nothing she ever seen it was so special I have no words to express the huge thanks for all the workers that helped me ❤️😁”

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Posted 1 year ago

“From start to finish, they were supportive and kept me informed at every step. I'm thrilled with the outcome of the ring; the service was exceptional, and the packaging was beautifully done. Opening the box felt like uncovering something truly special. This is already the second ring I've ordered from them, and each experience has been fantastic. As someone from Switzerland 🇨🇭, I have high standards, and they truly met them. I received a response within less than 16 hours, despite the time difference, which shows how much they care for their customers. While the country taxes can be high, the quality of the rings makes them worth every penny. It's simply perfect. I 100% recommend them!”

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Posted 1 year ago

“I am very pleased with the service provided by the team at CustomMade. They were able to provide support with any issues i had and adapted very well to my own requirement. The team were very quick to reply (considering the time differences) and provided me with updated sketches and 3d drawings within only a couple days. The entire process was very quick and the final product is of such a high standard. I couldnt have asked for more! Thanks to all the team that helped me, im sure my partner will love the ring as much as i do”

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Posted 1 year ago

“Very good communication, very patient when I asked for things to be changed. Ring I have received is exactly as described and as the drawings and 3D drawing they made up... Honestly even more beautiful in person, exactly as I wanted and I highly recommend.”

CustomMade.com 5 star review on 31st July 2024

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Posted 1 year ago

“They were an absolute pleasure to work with! They kept me updated and informed at every step of the way. They were also very quick but produced a very great quality ring!”

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Posted 1 year ago

“Working with CustomMade was EASY. They communicate throughout the entire process, were understanding with my timeline (I think I stalled for about 3 months when I needed to get the right sizing for my finance but couldn’t due to him being deployed). Every decision was mine, and they had experts for each step to ensure all my questions were answered and that I approved gems, designs, all of it. The shipping was FAST once everything was approved as well. The ring is beautiful, pictures don’t do it justice”

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Posted 1 year ago

“This is the second time I have used Custommade for jewelry. I cannot say enough about how incredible their customer service it. I changed my design several times and they were happy to accommodate. Thank you for another beautiful piece that I will be able to hand down in my family.”

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Posted 1 year ago

“Low pressure, high quality!”

CustomMade.com 5 star review on 28th July 2024

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Posted 1 year ago

“This was an amazing experience and we couldn’t be more happy with how the ring turned out. They were so patient with us through several changes just to get everything perfect! Perris was our personal assistant and was so great!”

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Posted 1 year ago

“The quality of the product and the customer service related to the whole manufacturing service are great. Unfortnuately the seem to be very inexperienced in international shipping and customs which is why I paid a lot more because they did not provide the correct/neccesary documents to the international forwarding agent.”

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Posted 1 year ago

“I had a great experience with Custom Made!! They worked with me for months to get the right design, stones, shapes and sizes. They are an amazing company to work with. I enjoy finding small businesses to work with.”

CustomMade.com 5 star review on 27th July 2024

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Posted 1 year ago

“Great experience, everyone was super helpful and responsive.”

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Posted 1 year ago

“Absolutely amazing used them for both wedding band and engagement ring”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,039 reviews