CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,146 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Elena North

Anonymous

Zach Andrews

1733

Anonymous

Anonymous // 01/01/2019

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“I had 3 Garnet Hear Stones that I wanted made into a ring. The staff did an amazing job and kept me involved every step of the way. We even had to make a few adjustments and everything was as I'd hoped for. The shipping to and from was seamless. If you're considering having something special made, give these guys a shot.”

CustomMade.com 5 star review on 19th August 2024

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Posted 1 year ago

“CustomMade helped to craft my fiance's dream engagement ring. They were super communicative throughout the process to make sure I was in the loop and make sure everything was as she wanted it. At the end of the day, it was perfect!”

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Posted 1 year ago

“This website is amazing for projects for your loved ones. The people helping are patient and very helpful in helping you understand the process of customizing your project. I would tell any of my friends and family to use this site.”

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Posted 1 year ago

“From working out the details of my ideas to the result that came out of them, the experience was amazing! At every step of the process, I felt well guided and supported by the team. When it came to making change after change until I was happy, everyone was extremely patient. And when working on my piece and manufacturing it, everything was extremely fast. Not only the product you receive but also the customer service you experience is superb! If you wish to create a custom piece of jewelry, you are at the right place, and you will feel very comfortable working everything out! ”

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Posted 1 year ago

“Everybody who works here is super helpful and made the experience easy and stress free”

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Posted 1 year ago

“I made a custom wedding ring with CustomMade, and they did not disapoint. With an exceptional customer service, they listened carefully about my project, guided me and answered all my questions in detail. Theywere very patient, understanding and provided advices and recommendations to fit my requirements and need for the ring. From design, materials, sizing, colors and every single details needed, the final result was even better than I expected. It took about a month from start to finish. The ring was carefully packaged and well secure with their custom marked box which was very appreciated for such a piece. They provided a very high standard of services as well as high quality craftmanship. I highly reccommend CustomMade for making a custom wedding ring, you will not regret it. Thank you kindly for your time and work.”

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Posted 1 year ago

“I had a wonderful experience from start to finish. Folks were active in their communication, regularly updated, and clearly explained the process and what feedback they needed from me. Very satisfied overall, and would certainly recommend to others seeking a custom jewelry piece.”

CustomMade.com 5 star review on 17th August 2024

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Posted 1 year ago

“Absolutely incredible. From start to finish, the process was seamless and easy. The team was engaging and easy to work with, they bent over backwards to give us exactly what we dreamed of, and made an unforgettable night even more special.”

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Posted 1 year ago

“My experience with Custom Made was really good! The process went at a smooth pace. The staff respond in a timely manner. I'm very pleased with the end result. The engagement ring we went with turned out beautiful and looked better in person than in photos. I will say that there are too many different hands that your project has to go through before it's done, and that shows. Some things get lost in communication and slightly changed if you're not careful because the project gets passed to 4 or 5 different people. I would suggest to the user that you be as specific as possible with what you want so that nothing gets changed that there's no miscommunication. Overall I'm very happy with the result! Thank you!”

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Posted 1 year ago

“Was seamless and they were with me every step of the way”

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Posted 1 year ago

“I was hesitant about creating a ring completely online, but I couldn’t find a jeweler that would do exactly what I wanted. I took the plunge and thank God I did because I couldn’t have found a more perfect ring! Custom-made Is the best decision and I would do it 10 times over I recommend it to anyone. It was such an easy and stress-free process. They let me know more than enough information. And when I finally had the ring in my hands, I cried it was beautiful 🫶🏼♥️”

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Posted 1 year ago

“The team was very kind and helped to reassure my uncertainties. They were nonjudgemental with my budget, and they replicate my original ring perfectly.”

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Posted 1 year ago

“Firstly, your communication is excellent. You were in contact with me the entire time. Secondly, for each question I presented, you gave an informative answer. The quality of the finalized product is excellent. Thank you.”

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Posted 1 year ago

“A couple of things... 1 it was an incredibly easy process, 2 the person who helped me made things very clear, 3 the ring looked amazing, 4 the ring making process was very timely. I recommend 100%”

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Posted 1 year ago

“Great company to work with when it comes to making a custom jewelry. The pendant I requested came out exactly how I wanted it to.”

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Posted 1 year ago

“I had a wildly specific design for my wife’s ring in mind. I got the 12 stones from the Bible describing the “New Jerusalem” put into a band. It’s a beautiful display of color and the jewelers were fantastic in helping me set it up and made it perfect. The cost was very reasonable given the customization I was doing. With the economy as it is (and AI doing fake reviews) I can genuinely say that this was an absolutely fantastic process. The person I dealt with, Emily, was an absolute rock star. I started the process in the first week of June and my wife had her new ring in early August. They walk you through every step of the way and tell you about the whole casting process, 3D design, jewel cutting, all of it.”

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Posted 1 year ago

“Customer service was everything. Extremely helpful and patient with your request! They genuinely care about what they make and the happiness of the customer. I have NEVER dealt with a company like this before. I will be using CustomMade for all future jewelry!!”

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Posted 1 year ago

“So easy to work with. Really great at making your vision come to life!!”

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Posted 1 year ago

“The customer service was absolutely amazing. They were extremely helpful and the ring turned out amazing”

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Posted 1 year ago

“Zero complaints. The process was flawless and communication was great! The end product was as beautiful as expected. I will always recommend CustomMade!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,146 reviews