CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,907 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,907 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 27th June 2025

1674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my custom ring from here and I couldn’t be more happy with the result. I received my fiancée ring and when I opened it, I couldn’t have been more happy with it. I plan to come back to get a custom men’s ring to match my fiancée soon!!”

CustomMade.com 5 star review on 16th May 2024

Helpful Report

Posted 1 year ago

“I used CustomMade for both my fiancee's engagement and wedding rings and ended up with two absolutley amazing and unique pieces of priceless jewelry. The team is incredibly quick to respond to any questions and incredibly patient with any requests for revisions. It was a fantastic overall experience and I would recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Informed me of every step and if there was a delay for any reason, they went into detail about what went wrong and how they are fixing it”

Helpful Report

Posted 1 year ago

“Competent, friendly service. Thank You”

Helpful Report

Posted 1 year ago

“the ring turned out beautifully. THE STAFF INTERACTION DURING PRODUCTION WAS EXCEPTIONAL.”

Helpful Report

Posted 1 year ago

“I'm still in shock with how incredible this company is. In a world where so many companies are ready to scam you, price-guage you, or make accomodations seem difficult, impossible or like an inconvenience, Custom Made is the true diamond in the rough. I started out my experience over a year ago where I started working on a very specific and intricate design. The designers are incredibly talented as they immediately knew exactly what I was going for and made something similar, yet unique to designs I wanted the ring modeled after. They were patient, kind and accomodating through every single alteration (and there were many). Even at different stages of the process, they were still willing to go back to the drawing board and redesign elements without any extra charges or attitude of inconvenience (which is so rare for some reason)! Not to mention that the designs I chose to do for this ring were incredibly intricate! When circumstances made for a delayed engagement, they were extremely accomodating in shelfing the project for close to a year. When it was time to get back into the design process, everything was so well organized that we were able to pick up right where we had left off. When I officially got the ring, I cried upon seeing it as it was even more stunning that I had imagined! I have tried making custom pieces with other jewelry companies and they are simply not equipped to do it the way Custom Made is. Here are my biggest pieces of advice after going through this process: 1) Trust this company and hold onto them for dear life: They know what they are doing, they are professional, they are EXTREMELY transparent and generous with their prices, and they are absolutely not a scam (I have the ring to prove it). 2) Even though they put their customers at ease by saying this same thing, I'll emphasize: Don't be shy about making all of the adjustments necessary. This is your wedding ring/band and you deserve to have it be perfect. 3) Make sure you also consider the width of your ring, not just the ring size! I'm sure they encourage you to figure that out at some point in the process but I already knew what measurements I wanted (hint: go into a ring store and try some on to get a feel for how you want your ring to look on your finger). I adore this company and every single specialist I worked with. They were incredibly responsive and promp. I even had a sudden deadline (let them know I wanted to expedite the formation and delivery of the ring with very little notice) and they got the ring to me - hand-crafted, polished and all - within days! They were even accomodating after-the-fact and they make free adjustments for 30 days after you've recieved the ring! Also, it is very much worth mentioning the adorable packaging the ring comes in paired with a proposal survival kit and all of the proper documentation needed to insure your ring. I could not recommend Custom Made more and already have told dozens of people to use them.”

CustomMade.com 5 star review on 13th May 2024

Helpful Report

Posted 1 year ago

“Ring was made exactly as my fiancee was desiring. It's perfect! Thank you!”

Helpful Report

Posted 1 year ago

“I love what Custom Made did, the whole process was seamless from initial ideas, examples of other rings, through to renderings and then the production process. Beautiful design and workmanship. Thank you!”

Helpful Report

Posted 1 year ago

“Top of the line experience. Truly felt white glove. No notes!”

Helpful Report

Posted 1 year ago

“These people are AMAZING!! Priced well, communicative, easy to work with according to plan AND on the fly if something changes, AND the final peice I received was exactly as advertised! Can't wait to work with them again!”

CustomMade.com 5 star review on 12th May 2024

Helpful Report

Posted 1 year ago

“Working with Custom-made was a great experience. My wife had her heart set on a pendent that connected sand they delivered. They were patient and adapted to any changes I suggested. I strongly recommend this company for those looking for a special one of a kind jewelry design!”

Helpful Report

Posted 1 year ago

“Such a great experience. It had the potential to be very stressful, but everyone I worked with was professional, friendly, and helpful. They never made me feel rushed or like I HAD to make any decisions or payments before I was sure on everything. They were also excellent at keeping me on my own timeline (I get distracted easily) without making me feel like an inconvenience.”

Helpful Report

Posted 1 year ago

“Loved working with everyone on the team! The ring turned out great and the packaging was amazing!”

Helpful Report

Posted 1 year ago

“This is my fourth project with customade and they've hit mark once again”

Helpful Report

Posted 1 year ago

“Excellent experience but I need to get the ring resized.”

Helpful Report

Posted 1 year ago

“Custom Made helped me create a beautifully unique, and personalized engagement ring and wedding band for my fiancee and we are in love with it. The process was simple, prices fair, and customer service was excellent. We appreciate the entire team that went into our design, creation, and delivery process and I would recommend this service to all looking for a custom-designed ring.”

Helpful Report

Posted 1 year ago

“As a person with a relatively small budget, CustomMade went above and beyond what I reasonably expected. Throughout the process you'll interact with multiple people all working towards the common goal of assisting you with the creation of something awesome.”

Helpful Report

Posted 1 year ago

“The experience was amazing! From conception to the final delivery, I was delighted with all the help I got. We managed to turn a couple of references into the most beautiful ring my fiancee could dream of. She definitely loved it.”

Helpful Report

Posted 1 year ago

“Absolutely incredible experience. The design and ring turned out perfectly. The team was super helpful and patient working with me to get the design just right. They are super creative and take direction to design requests down to every specific detail. Custom Made truly provided a unique, classic, and timeless ring. I'm definitely going to come back for future projects!”

CustomMade.com 5 star review on 10th May 2024

Helpful Report

Posted 1 year ago

“It’s fast, easy to do and everyone that helps in the process is super nice and helpful. They’re flexible with payment”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,907 reviews