CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,146 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 6th November 2025

Elena North

Anonymous

Zach Andrews

1733

Anonymous

Anonymous // 01/01/2019

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“The process is good. I understand allot more about the making or a ring than I did before, as I was kept up to date through the whole process.”

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Posted 1 year ago

“I will be honest, at first I was skeptical about working with CustomMade, in this internet age you have to be weary of scams, and communications were done almost entirely through the website’s internal chat system. I was pleased though with every single step, I was even able to request a phone call and talk to the design coordinator I was working with. I was able to get a much better product for a much better price than going to a traditional jeweler. I was very picky about every detail down to the mm dimensions of the stones and they were very patient and understanding and helped every step of the way. The packaging I received the ring in was clean and very professional to the point I wanted to keep all the packaging. I was very happy with the final product and will be coming to them for future, rings, earrings, and necklaces I want to make for my fiancé.”

CustomMade.com 5 star review on 20th July 2024

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Posted 1 year ago

“Very patient with me. Awesome company, timeless gifts.”

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Posted 1 year ago

“I enjoyed being apart of the production of this beautiful engagement ring and wedding band. Every person who took part were informative and professional with their part of the process. They walk you through step by step and make sure your idea is fully planned out and what their customer visioned. They will make sure to remain within your budgeted wants and desires. Their guaranties are promising and beneficial as well as their offers for repairs or reconstruction etc. Thank you Custommade for this amazing ruby & rose quartz on 10 karats of gold as well as the two wedding bands of ruby & diamond on 10 karat gold!”

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Posted 1 year ago

“They made me the perfect signet ring! They were able to fit not only my family crest, but a banner with my family name on it, and my initials on the sides. Amazing job!”

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Posted 1 year ago

“Excellent. Helped me carve my thoughts into a beautiful ring.”

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Posted 1 year ago

“Everyone was very communicative and helpful throughout the entire process”

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Posted 1 year ago

“Absolutely the most amazing company! Worked with them over 9 months to perfect the rings and at no time during the process did we feel rushed or hurried through the process. Everyone though the entire process from the initial consulting, to the design and production leads were extemely curteous. We were both in awe in how the pieces turned out, again couldnt ask for a better comapny and group of people to work with to perfect your custom jewlery needs.”

CustomMade.com 5 star review on 18th July 2024

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Posted 1 year ago

“Great staff, helped through each process.”

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Posted 1 year ago

“If you needed custom rings made, Custom Made is your one stop shop. Amazing team. Solid experience. Even better work.”

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Posted 1 year ago

“Custom made has been an absolute dream with work with in a design for my engagement ring and even our wedding bands. They promptly get back with you on emails, and they meet their timelines. They are very knowledgeable about materials.”

CustomMade.com 5 star review on 17th July 2024

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Posted 1 year ago

“The experience with the team was amazing, they work hard, fast and are always there to make your dream ring design come true. I would like the company to be more carefull with the requirements for international shipping as this caused some headaches when shipping to Switzerland, specifically the paperwork and permisions for importing metals. Beyond this issue i would 100% recomend.”

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Posted 1 year ago

“Hi. I wasn't sure what to expect dealing with such an expensive and for me....an incredibly emotional ring design on the internet. Think of how many companies that could have a "hay day" with your credit card and a substandard outcome! But that was far from what I experienced. From Ruben, Jewelry Consultant, to Vincent, Design Lead, and Carla, Production Lead, the project was professional. Each employee, no matter what their job, was patient, knowledgeable, understanding, explained the process well and answered all questions in a VERY timely manor. All were very empathetic. I felt like I was their only customer. I want to design another ring and don't even need too! Thank you Custom Made. Thank you Ruben, Vincent and Carla for making this heart felt ring a reality!”

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Posted 1 year ago

“It was awesome every question I had and every change I did the where happy to help”

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Posted 1 year ago

“Absolutely exceptional service and quality of product! I had my navy helicopter cut out as cufflinks and engraved my callsign onto the back of them for my father as a wedding gift. He absolutely loved them! They were really just so beautiful and so well made! I will absolutely be working with Custom Made again in the future!”

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Posted 1 year ago

“At first I wasn’t sure ordering online from an overseas organisation but the concerns were quickly abated. The service was great, received regular progress updates, the design I thought would be complex but it turned out perfect, and it was delivered promptly after final payment. 5 stars, would definitely use again!”

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Posted 1 year ago

“Custom made was easy to deal with. They didn’t mind that I went back and forth with the design. They sent me samples and gave me time to review and approve it. They made sure that I am happy with the design before they proceed.”

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Posted 1 year ago

“Working with CustomMade has been so fun and I've felt taken care of the entire time. This experience has completely blown away any I've ever had with a brick and mortar jewelry store. I'm so glad I chose to trust CustomMade with such an important task. Thank you to everyone at CustomMade who helped bring my vision to life! - Gerrad”

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Posted 1 year ago

“WOW! I am absolutely stunned, my fiancée’s ring looks even better in person! There was a slight problem at the beginning and the initial ring didn’t turn out quite how I imagined. I was worried how they would respond to my concerns, however, Anna - who was very kind and understanding, major props to her - was quick to address my concerns, restarted the whole process from scratch and made a new ring that surpassed my wildest dreams. I am so impressed with this team’s exceptional customer service skills and desire to make this the best possible experience for their customers! You are 100% getting your moneys worth with this company. Thank you all again”

CustomMade.com 5 star review on 13th July 2024

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Posted 1 year ago

“It was good I was suprised how well and easy the process was. The customer service was awesome they where there to make exactly what you could ever want”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,146 reviews