CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,961 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025

Luke

Nikkolas Reyes

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was looking for something special for my wife and I found this place online custom made When I 1st started I was hesitant but there well communicated they keep you involved through the whole process you you pay step-by-step And the piece turned out awesome my wife just loves it I would recommend this company for all your jewelry needs.”

CustomMade.com 5 star review on 20th March 2022

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Posted 3 years ago

“This was an amazing experience from start to finish. Everyone involved was so helpful and patient while we designed the perfect ring for us. The ring was delivered on time and was stunning, exactly what we designed.”

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Posted 3 years ago

“Honestly came out better than expected! I am extremely pleased with the results and wear it every day! I love it!!”

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Posted 3 years ago

“CustomMade helped us to have a wonderful experience. They helped us every step of the way answering questions and tweaking the design to be perfect! We’d recommend them to anyone looking for a one-of-a-kind ring”

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Posted 3 years ago

“I wanted a custom engagement ring but everywhere I went they were so expensive and not what I wanted. With CustomMade they were able to design something that I would love at a price that couldn't be beat as well. CustomMade is the website to go to for the best quality and best designed rings!”

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Posted 3 years ago

“Using the Website was very straight forward and everyone was very helpful”

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Posted 3 years ago

“The ring is exceptional it has surpassed all my expectations and the detail perfect. Love it”

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Posted 3 years ago

“Custom made was a great experience. The customer service was phenomenal, they were fast to respond and very understanding with the things I wanted. The ring itself was absolutely gorgeous. Very much appreciate CustomMade”

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Posted 3 years ago

“Excellent service provided at all stages of the design process as well finalizing and shipping. The designers put together a beautiful personalized piece and the communication was consistent and informative throughout. Thank you CustomMade!”

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Posted 3 years ago

“A truly brilliant customer experience and fantastic result. Can’t rate this company and their team more. Very personalised experience in the design phase and no changes/details were too much. Kept me updated throughout and a quick turnaround and delivery. Love the ring, a great piece and would be happy to recommend you to anyone. Thanks Tom”

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Posted 3 years ago

“Helpful every step of the way communication was constant and professional they made it seem like the right ring was more important than getting the sale. They offered constructive criticism towards the ring without trying to pressure any idea upon the customer. Perfect for those planning ahead not the best for an immediate time constraint. But hey it's a life long thing generally take the time it's worth it.”

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Posted 3 years ago

“Loved the process and the way the ring turned out.”

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Posted 3 years ago

“The whole process was made easy and I was able to have as much input as I needed to have my perfect piece of custom made jewelry. The team worked with me to create a totally unique piece that I love!”

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Posted 3 years ago

“Amazing experience from start to finish, love my ring”

CustomMade.com 5 star review on 18th March 2022

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Posted 3 years ago

“In searching for an affordable engagement ring I came across custommade. They did such a wonderful job during the engagement ring process I knew I wanted them to make our wedding band and it turned out perfect. I couldn’t express more how amazing custommade is and if your looking for a place to find an engagement/wedding ring then they are the best place”

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Posted 3 years ago

“Great and easy process. Customer service and staff is fantastic, and the warranty can't be beat in my opinion.”

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Posted 3 years ago

“The experience working with Custom Made was great! I admit, in the beginning, I was a little unsure about the process, but they worked with me and were able to answer all the questions I had, even when I was not completely sure what I was looking for. I knew I wanted an engagement ring that had a gem (onyx) that many other jewelry places do not offer. I am very impressed with their designs, creativity, and tenacity in helping customers to find that "perfect" ring. I can't stop staring at it, because it really does feel like "me"!”

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Posted 3 years ago

“CustomMade was wonderful to work with, from start to finish. I had a rough idea of the elements I wanted in my fiancé's wedding ring, and provided these ideas and some links to designs I liked, as a starting point. The team at CustomMade designed two very cool options, but one really stood out to me. I wanted nautical elements because my fiancé was in the navy, and we liked how an anchor could be used to represent both stability and the usual "ball and chain" reference. We also wanted to include a nod to the North Star, since he has been and continues to be my guiding light. Finally, we included some GPS coordinates that hold significant meaning for us. The design team produced an incredible result that we were both thrilled with. Once we settled on the design, it was smooth sailing from there. On the day of delivery, I was practically sitting by the front door with bated breath...I couldn't wait to see it in person. Needless to say, it did not disappoint. It is phenomenal in every respect, and I am beyond thrilled to have something so beautiful and meaningful to give my love on our wedding day. I can't wait to show it to our family and friends, and I am so glad we chose to go with CustomMade for our experience. I can't recommend them enough; they are wonderful to work with and their quality is incredible. So very happy with my experience.”

CustomMade.com 5 star review on 17th March 2022

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Posted 3 years ago

“Absolutely amazing!”

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Posted 3 years ago

“Very friendly and professional communication throughout the process. Would recommend to anyone looking to personalize a gift for that special someone in their life.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,961 reviews