CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful cunstomer service, quick turnover of graphic renders and a high quality finished product. It was an effortless project on my end from start to finish”

Helpful Report

Posted 3 years ago

“As a non-naturally picky person, I was annoyed that I could not find the perfect ring. And if I couldn't find the perfect ring, I knew my fiance would never find something I would love 100%, so we decided to custom create our one-of-a-kind wedding ring and engagement band. I love them both so much! It started with a small sketch that they improved upon. Every step of the process was easy to understand and I always had someone's help along the way. They made multiple sketches, for free, and the final piece came out better than I had hoped even with my various changes to the initial design. I will be recommending CustomMade to any and everyone.”

Helpful Report

Posted 3 years ago

“I was never able to find a wedding band set that I really liked and decided to look into having my own made. I came across CustomMade and thought it was worth a try. They were able to take a few ideas I had and turn them into a beautiful ring set. I absolutely love my rings and how they came out. I was very informed about every step and what was happening and I was able to easily tweak my design until it was perfect. I had control over the entire process. I couldn't be happier!”

Helpful Report

Posted 3 years ago

“At first I was very skeptical of working with Custom Made, because there isn’t a whole lot out there about them. However those nerves were quickly put to rest as they worked with me every step of the way of making my fiancés engagement ring. Answered any question I had. Whether it was pricing, size, shape, colors, etc. they had advice and recommendations ready. The staff was kind and always kept me in the loop throughout the process, as well as being quick to respond. I am active duty military so trustworthy and reliable people are big to me. And that is exactly what custom made is. Trustworthy and reliable. Oh and the ring came out AMAZING. Cameron”

Helpful Report

Posted 3 years ago

“An incredible team making an incredible product. I’ve worked with Eloisa on two pieces now and both experiences and products were beyond exceptional. Will not hesitate to work with this company again in the future.”

Helpful Report

Posted 3 years ago

“Couldn't be happier with the final product. The people at CustomMade are extremely patient, helpful, and responsive. They explained things that I was curious about, they always provided quality photos and updates along the way, and they have a great creative team that helped us make something really unique.”

Helpful Report

Posted 3 years ago

“From start to finish there was excellent communication. Attention to detail throughout and extremely accommodating. Except service and the product is exactly what I was looking for. No suggestion or request was too much and all responses were prompt. There was no pressure throughout the whole process and will definitely use them again.”

Helpful Report

Posted 3 years ago

“I am very happy with the ring I got the price was a little high but for what you get it’s worth it. Excellent customer service and fantastic flexibility in customization even shipping was in a timely manner.”

CustomMade.com 5 star review on 13th March 2022

Helpful Report

Posted 3 years ago

“They were very attentive with my ring project! They wouldn't settle for anything less then perfection! They will talk to you every step of the way and send you lots of pictures. I will admit I was very nervous when I first started with them but I couldn't be happier with the results!”

Helpful Report

Posted 3 years ago

“Brilliant experience. The team were extremely helpful and kept me up to date at every stage of the process. They took my vision and created it exactly as I imagined. It fits perfectly with my engagement ring. Thank you.”

Helpful Report

Posted 3 years ago

“Definitely how I envisioned it from the drawings to the 3d renderings to the final product, with a bigger budget will Definitely buy another.”

Helpful Report

Posted 3 years ago

“The entire process from start to finish was stress-free, my concept was put to design with no hassle and the 3d renderings were meticulous. Even when I experienced personal difficulties forcing me to delay the project on my end, they were patient, understanding, and accommodating. When I received my pendant it was exactly as I envisioned it right down to the fine detail that went into the runes carved into the edges of the pendant. The price was well worth it, the quality of this piece exceeded my expectations. I will definitely use custommade again for my next project really soon.”

Helpful Report

Posted 3 years ago

“Every person I worked with was wonderful! I kept changing my mind and adding on different details to my piece, and they didn't make a big deal out of it! I felt like they all listened and made my vision come true!”

Helpful Report

Posted 3 years ago

“From my initial contact with Custom Made, the concept for a custom ring was given a spark of life. They explained, in thorough detail, how the process would work moving forward. I had the great pleasure of working with Dwayne through the initial creative stages, watching an idea come to images that were detailed and beautiful. Dwayne’s guidance, questions and attention to detail were outstanding. The project was then turned over to Carla for the actual creation of the ring. She explained each step that would occur and was occurring along the journey. Their attention to detail and communication were exemplary! The pictures I was receiving throughout the process were terrific, but the ring arrived and I was beyond ecstatic! Without a doubt, it is a beautiful, heirloom ring that far exceeded my expectations. The jewelers are true artists and fine craftsmen, Dwayne and Carla are exceptional and Custom Made is an overall class act with excellent customer service. Kudos!”

CustomMade.com 5 star review on 12th March 2022

Helpful Report

Posted 3 years ago

“Custom Made were fantastic throughout the whole process. They were attentive and flexible, always willing to adjust designs or change completely, or provide multiple designs just to help make a decision. By far the best decision I made was trusting this team to help me design the perfect ring. P.S. - She loved it!”

Helpful Report

Posted 3 years ago

“Truly an incredible experience. I used CustomMade to make an engagement ring for my fiancee based on her exact specifications. CustomMade was able to deliver where local jewelers could not or would not... and at an affordable price! Other jewelers wanted me to make compromises on a special gift because it was convenient for them. CustomMade understood the importance and was patient and responsive with all my requests. 5 stars, I would recommend to anyone buying a ring to speak with CustomMade first.”

Helpful Report

Posted 3 years ago

“Quick, easy and friendly staff who are willing to answer any questions you have.”

Helpful Report

Posted 3 years ago

“We wanted a non traditional and meaningful engagement ring and that is exactly what we got. Start to finish was a smooth process and the ring is beautiful. I continue to get compliments on the ring itself and the meaning of the stones. It is so perfectly me. Looking into the wedding band soon.”

CustomMade.com 5 star review on 11th March 2022

Helpful Report

Posted 3 years ago

“It was so easy to work with everyone at Custommade! The process of giving them what we were looking for, the idea coming to life in a sketch and the rest of the process from there was super easy! They changed anything we asked about the sketch and 3D model. There was someone to help every step of the way and they were all knowledgeable in each aspect. I would definitely recommend this company if you’re looking to have a custom ring done. The end product was even better in person and exceeded our expectations!”

Helpful Report

Posted 3 years ago

“I cannot express how absolutely amazing this company is. From the moment my interaction with their team began, I knew this was the right company for my custom project. Their communication throughout the entire process was absolutely top notch. They took my idea and turned into an absolute work of art. My custom project was creating two matching wax seal rings for my brother and I, in an effort to show my brother gratitude for helping me throughout an injury I had to my back over the course of a year. My only regret is that I didn't record his reaction when I gave him his ring. My brother is my best friend, and their team helped me create something that truly embodied the love and appreciation I have for him. I literally cannot say enough positive words about this company. They truly made this entire process as effortless as possible, and I will come to them for every need I have moving forward!”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,970 reviews