CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engagement ring project turned out so excellent, I decided to get both of our wedding rings done through CustomMade too! CustomMade did an amazing job with complimenting both of our wedding rings with the engagement ring.”

Helpful Report

Posted 3 years ago

“I really loved the methodology used by CM - involving the client in the design process for the ring and making sure that the final product is as personal as possible. I really appreciated the assistance that I got from the entire team - jewelry consultant, gem expert, design lead, production lead - and how they took their time to explain with details the different parts of the process, the available options, and the implications. They also made delivery very simple through an international courier and made sure to warn me about any additional (VAT or customs) fees. I received a final product that was even better than I had envisioned at first and I'm pretty sure that my girlfriend will love her ring. I would strongly recommend CM to anyone who would like to get involved in a process that will show their loved one that they have taken time to think of the best way to really express their love.”

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Posted 3 years ago

“I started the process and from start to finish it was personalized, quick, easy and transparent. I told them what I was looking for, they sent me a free ring sizer, I requested some intricate details, asked for a special type of stone, they informed me of every decision I made they gave me updated pictures and renderings quick responses and I wouldn't change anything at all. CustomMade is perfect for anyone.”

CustomMade.com 5 star review on 3rd March 2022

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Posted 3 years ago

“Custom mate did a phenomenal job bringing my piece to life, a ring that I will treaure for years to come. The process was easy, efficient, and handled with great care, an eye for detail, and outstanding customer service. I would highly recommend working with them.”

CustomMade.com 5 star review on 2nd March 2022

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Posted 3 years ago

“The ring came out perfect! She was pleasantly surprised with the quality, detail, and size of the ring. I had a great experience building the perfect ring for the once in a lifetime occasion. They were patient and adjusted to every small detail I wanted incorporated on the design. HIGHLY RECOMMEND”

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Posted 3 years ago

“When my wife first told me about CustomMade and that I should design a ring for our tenth wedding anniversary, I was very hesitant. I thought “jewelry isn’t my thing. I’m a carpenter. I can make anything out of wood, but I have no business designing a ring.” She showed me many pictures of different things she liked in rings. With these overwhelming ideas, I reluctantly sent my first message to CustomMade. What followed was well beyond anything I expected, simply because good customer service seems to be unheard of these days. My first response was from Matt, who quickly welcomed me in. We went over a few thoughts and ideas. Before I knew it, I had some sketches from Mehr which were the beginning of those ideas becoming a reality. I was hooked. Each new message became a little piece of sunshine. I was truly designing a one-of-a-kind piece of jewelry for my wife (with the help of my CustomMade team, of course). I have never been good at buying gifts. I think it’s just in male DNA. Once we had the sketches down, Will helped me pick the perfect gems. My wife is very quirky about numbers. No odd numbers, no prime numbers, they must have a square root, etc. We took all of this into consideration during the initial design and with Will’s help choosing the right diamonds and accent stones. All I knew about diamonds was that they are hard, and they are good for cutting tile. With Will’s knowledge, I quickly learned clarity, cut, color, carat, lab vs. mined, and where I could make compromises based on the design of the ring. India took over next with design and 3D renderings. I finally got to see my design in 3D! After making some fine-tuning adjustments, the ring came to life. Sure, it’s an inanimate object, but it now had a heartbeat thanks to India’s attention to detail. Finally, production. Marie filled me in every step of the way while the ring was being made, and even after the ring arrived on the day of our anniversary. I couldn’t have asked for a better experience. Everyone involved made me feel like I was important to them. Everyone was so professional, friendly, and personable. I know there are many others behind the scenes. I honestly feel that every person involved is a true professional, and master at each of their individual roles at CustomMade. As for the ring, the quality is absolute perfection. By designing a custom ring for my wife, she has a gift with actual meaning. Not just something pre-made that I bought at the last minute. She absolutely loves the ring, and I am proud to have her wearing it. I can’t imagine ever shopping at a jewelry store again. I’ve often wondered what this ring would cost if I did get it from a store, because I feel like I got it for a steal! From the bottom of both our hearts, we thank you all at CustomMade! Casey and Wendy Harris”

Helpful Report

Posted 3 years ago

“Professional, friendly, attentive, customer and design focused. My wife is super excited about her ring and band. She shows it off everywhere and I have to fight her to have her remove it for even a second. We started another project for my brother in law. Can’t say enough. Amazing company, amazing people, first class product.”

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Posted 3 years ago

“Throughout the process from beginning to end the people and team of CustomMade were there for every detail, and helpful with anything asked of them. Even with breaks between communication once I came back they were responding and understanding. They worked with me on all the changes and designs to best create not only what I was looking for but even more than that. I would and will be recommending CustomMade to anyone who is looking into getting jewelry but especially a ring that will being special in every way.”

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Posted 3 years ago

“I cannot say enough about how wonderful this company is! The process was easy and turned out beyond my expectations. The staff was super helpful and kept in touch from beginning to end. My soon to be husband's wedding band was just a thought that I had and these guys made it a reality!”

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Posted 3 years ago

“Very helpful and informative”

CustomMade.com 5 star review on 1st March 2022

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Posted 3 years ago

“My experience with custom made was nothing short of amazing. Definitely a 6/5 star experience for me. The main thing that made my experience stellar is that the amount of flexibility that the team had with me and my idea was amazing. I felt like they were dead set on making my engagement ring perfect. This made me feel at ease and more comfortable with doing everything online. I also loved that I was given a lot of information on every step of the process. They answered all 20-30 of my questions and if need be are still ready and prepared to answer any questions I may have even after I’ve received my ring. They presented me with pictures, descriptions, and paragraphs breaking down all of the information I could possibly need for the ring process. I definitely felt like I made a great decision going with custom made as my ring turned out better than I could’ve imagined and my fiancé loves it. Every day since she’s gotten it she’s gotten compliments about it.”

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Posted 3 years ago

“The ring I ordered for my boyfriend turned out great! The process was very smooth. I love how they provided sketches at first and then a 3D model of the ring. The actual ring looks very much similar to the 3D model. We love the ring.”

CustomMade.com 5 star review on 28th February 2022

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Posted 3 years ago

“The service was excellent and they cared how my ring would turn out the way I like”

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Posted 3 years ago

“I cannot say enough, or in strong enough words, how pleased I am with my ring from CustomMade! Everyone, from the beginning to the end of the process, is friendly, professional, and knowledgable. I am definitely going to order more jewlery from CustomMade in the future!”

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Posted 3 years ago

“My overall experience with CustomMade was great. All consultations were informative and helped to choose the next steps for the design. The final design turned out great and my fiancee loved it! One small thing that could be improved is offering (more) alternative payment methods since credit card payments from Europe to the US can sometimes be difficult.”

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Posted 3 years ago

“I wanted to not only create a quality signet ring, but also create an heirloom to be proudly worn and passed on to future generations. The Custom Made team helped me do exactly that, all for a reasonable price. Bravo!”

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Posted 3 years ago

“I loved my experience and my fiance loved the ring as well! Everyone compliments how beautiful it is. I loved being informed of each step of the process. Responses were within a day and the team worked to get the ring exactly the way I wanted it. 10/10 would recommend to anyone wanting to add a little special flare or uniqueness to their ring”

CustomMade.com 5 star review on 27th February 2022

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Posted 3 years ago

“From the very beginning it was a professional process. The team is made of experts to help guide you in the process for your special piece. I am very satisfied with my signet ring”

CustomMade.com 5 star review on 26th February 2022

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Posted 3 years ago

“The pieces we had made were perfect! We we’re highly impressed with the online service system & ease of use! Communication was received well & all the tweeks we asked for done quickly. Thank you so much!”

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Posted 3 years ago

“My wife LOVED her wedding ring, the only issue is that it’s a little too big for her finger.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,970 reviews