CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome communication in regards to my design. If I didn’t approve of one thing, it would be corrected with no hesitation. Always kept me up to date and met my delivery goal. I was extremely satisfied.”

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Posted 3 years ago

“One of the best experiences I've ever had. They took the time and care to create a perfect ring for me. I can't wait to work with them again!”

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Posted 3 years ago

“My experience with CustomeMade was great, they were very helpful and did what I asked of them.”

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Posted 3 years ago

“The experience was very good. The design teams work with you through every step. They’re very understanding. They take into consideration all of your concerns. The rings that I received was very beautiful. Stunning. I’m very glad to have my wedding set.”

CustomMade.com 5 star review on 17th February 2022

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Posted 3 years ago

“I wanted to create a special piece for my daughter. Our local jeweler was unable to create it so, I took a risk and went through Custom Made. I was a bit nervous sending money to a company I could not actually go to in person. However, this risk paid off. They were very professional, kept me up to date each step of the way, offered advice on the design as it went through the process. I would definitely recommend them! The piece was exactly what I wanted.”

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Posted 3 years ago

“I interacted with a variety of different folks, and it would be difficult to say that any of them were anything short of helpful and friendly. I was effectively walked through the entire process, from start to finish, ring concept creation to implementation to delivery. And I realize this sounds like one of those autobots filling out reviews to pump ratings, but _it really was just that good of an experience_. Granted, not like folks often need to have custom rings created terribly often (mine was a mario-themed engagement ring), but it was nice to stumble across these folks randomly one night while perusing ideas on how I was going to procure a ring for the proposal. For what its worth, she said yes.”

CustomMade.com 5 star review on 16th February 2022

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Posted 3 years ago

“experience. The design process was great. The team at custom made were really understanding of my requirements. They communicated well and the delivery was smooth. She loved the ring and said yes. What more can I say”

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Posted 3 years ago

“I had a amazing experience with CustomMade.com. From the moment I contacted them, everyone involved in the process from the very beginning with putting the design together and listening to what I wanted till the very end when it was finished were great. Everyone there was went out of their way to be helpful and keep me informed along the process, they were always there to answer any questions or to make any changes. They went above and beyond what I expected! My ring came nicely package and shipped fast! And I was very pleased with my purchase, the ring was even more beautiful in person! I would highly recommend them to anyone who is looking to have that one of a kind piece made, and I will def. be back in the future!”

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Posted 3 years ago

“I originally consulted CustomMade to just get an idea of what designing and creating a customized engagement ring would cost/look like, and ended up loving the preliminary results so much it was clear they were the right choice. From the communication to the quality of the product, CustomMade delivered on every level! The piece looks incredible, was a perfect fit the first time, and my fiancee is absolutely in love with it. We ended up getting our wedding bands designed by CustomMade as well, and they turned out perfect too! Excellent company to work with, they stand by their work and when a stone fell out of the setting of the engagement ring, we had it sent in and replaced with their warranty, no problems. Would definitely recommend to anyone trying to give their lady something a little more special that was, in a sense, created with their own personal touches.”

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Posted 3 years ago

“All team members along the way provided excellent communication and valuable input through the design process. The ring came out beautifully!”

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Posted 3 years ago

“Absolutely incredible experience. From the moment I entered the website someone reached out to assist me. From there they asked me what I'm looking for. Guided me through the process of what steps they take. How we can achieve what I want together. Literally from step 1 I felt the weight of stress lift from my shoulders knowing that someone else was looking after the ring build for us. They scouted for the gem, they hand drew designs, the double checked with me on every single detail to ensure it's exactly what I wanted, they made both the engagement and wedding ring, it is perfect, the two rings will join together on the wedding day to join and make it look like one ring. You put a deposit of $100 down while they start working on the process of finding the gem. After they find a gem, they choose 2 or 3 for you to choose between. Different contrasts and everything. After you choose, you then pay 50% of the full price. They then go through a moulding process before making the full ring. Once you are happy with the mould they show you and the 3D drawings. You will then pay the last 50% and the ring gets made. It then undertakes very very close quality control to ensure each part of the ring is perfect. If it's not. They will notify you and continue to do it again. If you aren't happy with it. They will continue to work on it until you are happy. After that. They ship it out. With tracking and estimations. Honestly. I would highly recommend this company to anyone looking to pop the question.”

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Posted 3 years ago

“Very smooth process with great and helpful people. They assisted every step of the way and helped me create the perfect ring for my bride-to-be. Would totally recommend!!!”

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Posted 3 years ago

“CustomMade made the entire engagement ring design process actually enjoyable. They were patient, kind, and supportive, while incorporating multiple design revisions. They communicated clearly and promptly throughout the process. I ended up with a beautiful ring that came in under budget, that I absolutely adore. Their entire team seems committed to making this an easy and special process.”

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Posted 3 years ago

“Customade does a really great job”

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Posted 3 years ago

“Custom made was the best decision I could have made when looking for my wedding band. They were prompt, trustworthy and got the design exactly how I wanted. 👌🏻”

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Posted 3 years ago

“I'm in love with CustomMade and have already referred them to friends. I had a very specific idea of what I wanted in a wedding band and I could not find it anywhere. I stumbled on CustomMade through social media, created a login, and opened up a chat. Chatting with the different reps from the different departments was the easiest thing; transitioning from department to department was smooth and effortless. I never had to wait long for a response. I got to see pictures of the progress the entire time. Getting to see the dream in my head turn into an actual jewelry piece was so much fun. My ring showed up exactly how I asked, but it didn't match what was in my head as far as size went. Bless Janine, when I texted them in a panic, they quickly ensured me that they would get the ring right, sent me a return address (for free), and I paid the difference in material. CustomMade got my ring redone and back in my hands in about a month. It's. Gorgeous. I'm so pleased with the ring and the whole experience.”

CustomMade.com 5 star review on 13th February 2022

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Posted 3 years ago

“Everything was explained step by step. Constant communication. My ring turned out beyond perfect. I can not express how happy I am with the entire process!!!”

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Posted 3 years ago

“Custommade was absolutely crucial in creating the engagement ring of my future wife’s dreams. They were courteous, knowledgeable, and affordable!”

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Posted 3 years ago

“Great company. They worked with me through every step of the way helping design the perfect wing for my fiancé and it came out PERFECT. From the 3D renderings to the final product pictures it was exactly what I wanted”

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Posted 3 years ago

“I had Hershey Kiss cufflinks done with the first letter in my fiance and mine names they came in in a good time frame and they look absolutely perfect.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,970 reviews