CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,970 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,970 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had wanted to create a custom ring for years and was worried about cost and personalization with handling this type of request. With Custom made, I was able to send them pictures of comparable rings with detail explanation and receive drawn pictures and images of the ring that I was helping create. The customer service was amazing, as I was literally designing my dream ring with an artist. Given a price range, I was able to understand what materials would be used and was involved in the process all the way to shipping.”

CustomMade.com 5 star review on 25th February 2022

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Posted 3 years ago

“The customer service and speediness of my ring was unmatched, turned out perfect”

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Posted 3 years ago

“You don't just get a person with custom made but a whole team that's with you every step of the way. Everyone was helpful, polite and prompt throughout the entire process. I couldn't be more pleased with how the ring turned out now here's to hoping she says yes”

CustomMade.com 5 star review on 24th February 2022

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Posted 3 years ago

“In the beginning I was very hesitant to initiate the process as I usually prefer to carry out such important matters in person. The attitude of the representative reaching out was welcoming, positive, and professional. We began with a short summary of “ Our Story” to give some insight and immediately this progressed to a detailed novel reliving the most exciting moments and this is when my connection with Custom Made became Personal. Throughout the entire process I felt as if I was in the room with them , they explained every step in detail before beginning and updated me on the progress. Every detail was carefully selected and discussed in relation to other options to make sure the pieces really communicated to us. I felt as if I was a member of a Royal family treated with respect and dignity, all things novel were explained and every decision to be approved They have specialists carrying out duties along each step of the way, before proceeding I was introduced to each of the specialists along the way and as if there was just a single jewelry guru they never missed a beat. Thank you Custom Made for making our dreams come to life ! We appreciate each and every one of your team members and their performance. Cheers!”

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Posted 3 years ago

“The staff at CustomMade is professional, prompt, and supportive in a such a way that made me feel comfortable and excited for the final product. Throughout the entire process, it felt like my partners at CustomMade were genuinely as excited about the ring as I was, and any questions I had they were happy to answer. I was honestly surprised by how personally seen I felt, and as a result I would happily recommend CustomMade to anyone showing interest.”

CustomMade.com 5 star review on 23rd February 2022

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Posted 3 years ago

“The custom pendants and signet ring are beautiful. They were able to do my company logo "F" perfectly...Love my pieces. I couldn't be happier.”

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Posted 3 years ago

“The team was professional, polite, and timely on all matters. They helped guide me through a stressful, and foreign process. I felt like I was in full control throughout the process. The final outcome exceeded my every expectation. I would 100% recommend them to anyone.”

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Posted 3 years ago

“The k you for such an amazing experience. I had a lot of fun seeing my ideas come to life! I highly recommend Custommade because they do quality work and their communication is exceptional. This has been a flawless process the entire time. The team has been incredibly patient with me as I have made a million different changes to the ring and some were at the last minute. I plan to upload pictures and videos as soon as I propose to my soon to be fiancé”

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Posted 3 years ago

“I had my doubts at first but very helpful throughout all steps of planning, design, and production. Reasonably priced materials for the quality, and full control over all aspects of customization right up to shipping. I haven't given the ring yet, but I know she will love it. Will come back again for a matching band”

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Posted 3 years ago

“My experience with custom made was exceptional, excellance from beginning to end. I am extremely pleased with the finished product and I will be using them again for future projects. Things to consider if you are designing for your firs time: if possible give them a precise image to work with, and ask questions during each step.”

CustomMade.com 5 star review on 21st February 2022

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Posted 3 years ago

“They did the very best job at working with me on my payments. Making the ring look exactly the way I pictured it. They also were very patient and understanding throughout the entire process. I love the ring and I can’t wait to propose to my lady.”

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Posted 3 years ago

“The team members of custommade were simply the best. They were patient, explained the costs and benefits to each decision I made. They worked with me and made redesigns as I thought of different ideas and styles. They made it easy and simple. I absolutely loved working them, and I cannot possibly be even more grateful.”

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Posted 3 years ago

“I could not be more satisfied with the service (and product) that I recieved from the CustomMade team. Any time I had a question or need assistance with a concern they quickly and efficiently worked with me until I was satisfied. They stand behind their products. Honestly, I've had two rings made with them so far and would gladly come back again.”

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Posted 3 years ago

“This was the best experience I could have hoped for. From finding the perfect stone, to sticking with me through multiple design revisions, to delivering the final product I could not have been happier. I ended up with the most unique and beautiful ring and they even stayed within my budget!”

CustomMade.com 5 star review on 20th February 2022

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Posted 3 years ago

“Amazing service with patient and understanding people who listens and care for your needs. Really happy with the ring I designed, and it turned out very pretty and well made. The ring was a surprise for my fiance and she loved it deeply. Designing an engagement ring like this creates a unique story that me and my fiance won't forget for a long time”

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Posted 3 years ago

“Easy, wonderful, very helpful and knowledgeable”

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Posted 3 years ago

“I was blown away by my experience with CustomMade. Everything from the selection process, design, and production process, and even the shipping was so well communicated and executed. I started from someone with a vision for my fiancé’s wedding ring that was made into a reality in a matter of 2 months. I never would have done it any other way, looking back, and I can confidently say if you choose to work with CustomMade, you will not have any regrets. My fiancé tells everyone about her ring and the symbolism with the crosses and our faith in God, and all of our friends and family think it is a breathtaking reminder of our love. Thank you, CustomMade! (PS, the ring was even more beautiful in person)”

CustomMade.com 5 star review on 18th February 2022

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Posted 3 years ago

“Jad a great time making my project the members were very helpful, overall wonderful workmanship and a excellent value product.”

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Posted 3 years ago

“The team with CustomMade were incredibly helpful and creative in helping design and manufacture an affordable and original piece! Would absolutely recommend to anyone looking for a unique engagement ring.”

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Posted 3 years ago

“This company is amazing, my gal wanted something unique but also affordable, this company exceeded both expectations. They walk you through every step along the way and make sure they create something you love! I am not one to leave reviews but with the service, and quality I received I wanted to share my experience. You will be so glad you chose to use this company!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,970 reviews