CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,971 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had Hershey Kiss cufflinks done with the first letter in my fiance and mine names they came in in a good time frame and they look absolutely perfect.”

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Posted 3 years ago

“I was nervous about the process at first, but with that said, this was the most interactive online purchase I have ever made. I wanted something unique for my beautiful bride to be and they made the ring set EXACTLY how I envisioned. Every step of the process was handled with extreme care. Very communicative. Very professional. Very reasonable on price. I am so glad that I put my trust in these folks. Thank you custom made for bringing my idea to life.”

CustomMade.com 5 star review on 13th February 2022

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Posted 3 years ago

“Excellent quality, transparent prices and they walk you through each step in the process of making your piece! They also show you examples of what is happening to make the experience feel more personal! Both my partner and I got our rings here. Amazing!”

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Posted 3 years ago

“I wanted a very specific ring made and they worked with me on every part. The ring they made was everything I expected. The ring sizing tools and instructions produced a perfect fit! I will return to this company without hesitation.”

CustomMade.com 5 star review on 12th February 2022

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Posted 3 years ago

“GREAAAAAAAT EXPERIENCE!!! Could not have asked for a better team!! They were EXTREMELY patient with me! Very understanding, adaptable, flexible, and CARING!! It mattered to them what you wanted, and they did everything the could within their capabilities to give you the MOST PLEASANT feeling of safety and comfort while working on your product! From the designer to the planner, ALL OF THEM!! Special shout out to MARIE!! She was AMAAAAZING!!! SO KIND, SO PATIENT, SO HELPFUL!! I couldn't have done this without her, because I don't know anything about jewelry and rings, and she was very understanding of that!! LOVED THIS EXPERIENCE!!! I felt like it was my family that was helping me through this amazing time!!! THANK YOU... for everything you guys have done for me!! I am SO BLESSED to have found you guys!!☺️👏🏾”

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Posted 3 years ago

“I started with an idea for the perfect engagement ring. With the help of the experts at CustomMade, they took my idea, added some of their own opinions and cool details that I didn't think about or know could be done, and made a perfect ring that exceeded my expectations. The customer service was excellent. They worked with me the entire time, kept me updated, and were there if I had questions. When I got the ring and looked at it for the first time, it was even more beautiful than the pictures they gave me. My fiancé and I are getting married this summer. I couldn't be more excited. Thank You”

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Posted 3 years ago

“I approached CustomMade to get an engagement ring and I have absolutely no regrets!! The whole process was very smooth and enjoyable, facilitated by passionate and friendly staff who were quick to communicate with me whenever there were updates or queries. They were very clear with what was happening every step of the way and were helpful with their suggestions for me. I would highly recommend then to anyone seeking a personal ring!!”

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Posted 3 years ago

“Thanks to Custom Made, I now have a family heirloom to be passed to my son and onward. Your team perfectly materialized an idea into a keepsake! Well done!!”

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Posted 3 years ago

“It was a very good experience overall. I was listened to throughout the entire experience, and there was great communication. All my questions were answered, any issues I had with designs were fixed. I got an amazing and beautiful ring.”

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Posted 3 years ago

“High quality products, service, and user friendly is how I’d describe Custom Made. I was figuring out what I wanted in an engagement ring and they helped me find exactly what I wanted. And at a very affordable price compared to other places I’ve looked at.”

CustomMade.com 5 star review on 11th February 2022

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Posted 3 years ago

“We are extremely happy with the end result. Highly recommended”

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Posted 3 years ago

“Excellent customer service and attention to detail. My piece more than satisfied my expectations. Having never done this before, I didn't know what to expect. CustomMade took the time to explain (in detail) every step of the process, which made me very confident in the finished product. CustomMade did an excellent job on taking an intimidating task, and breaking it down into small, manageable pieces. Would very much recommend this company to anyone searching for a ring, but can't find what they are envisioning.”

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Posted 3 years ago

“I used Custom Made for both my fiancée’s engagement ring and later on a matching wedding ring. I couldn’t be happier with the final result of them both! The engagement ring came out absolutely beautiful, and when the wedding ring is paired with it the combination of the two are stunning! Customer service was excellent, even with all of my picky-ness. I have absolutely zero regrets in going with Custom Made for this, and I would absolutely recommend this company to anyone!”

CustomMade.com 5 star review on 10th February 2022

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Posted 3 years ago

“Everyone was a delight to work with! Very professional and accommodating, while being warm and friendly.”

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Posted 3 years ago

“I had a very specific design in mind for a ring. I took some time to hand draw what I wanted (I am no artist btw). With the combination of my drawing and a few comments on the intent of the final look the project got underway. Every question and request for revision was attended to immediately with no issues and I ultimately got exactly what I was hoping for. For anyone looking to take their idea for a keepsake into reality there is simply no better option. Amazing service, phenomenal results!”

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Posted 3 years ago

“They worked with me to make the ring of my dreams. I made a million alterations and they were swift and polite with everyone of them!”

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Posted 3 years ago

“This is an experience that I would recommend to ANYONE! This was so much fun and it was super easy. Getting to go through the process of seeing something as important as an engagement ring go from a drawing on paper to a 3D image to a piece of perfection in your hand is such an awesome experience! The team's professionalism was on point and everyone answered my questions and calmed my nerves. I'd give more stars if I could.”

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Posted 3 years ago

“We were a part of the creation and design of our wedding ring throughout the entire process. Our team of experts did an excellent job of explaining what was happening and what to expect. Final costs came in lower than the estimated cost (which almost never happens), and the finished product was shipped to us and arrived in a remote part of Alaska in only three days!! We couldn't be happier. Thank you!!”

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Posted 3 years ago

“I have ordered a custom engagement ring with a very intricate design. Custom Made specialist were there for me all the way, with their kind, very professional attitude, and always helped me in all possible ways. The ring came out beautiful, simply magical and I received it on time The creation process was one of my favorite things as well, and i really enjoyed it.”

CustomMade.com 5 star review on 9th February 2022

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Posted 3 years ago

“This was my first experience with any custom made jewelry. I gave them pictures of what I liked and they created the design. Quick communication and anything I didn’t like they quickly changed. They made sure I was happy with the design before any payment was made, other than the $100.00 deposit. I am very happy with my piece. From start to finish it was less than 3 months. Super easy, quick, and amazing customer service and a beautiful custom piece!! Thanks so much!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,971 reviews