CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,971 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade offers an amazing experience, I feel so connected to my Fiancés ring, because it was an expression of my love not some off the shelf ring that are a dime a dozen. They take you through every step offering their expertise while letting you make decisions and explore options.”

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Posted 3 years ago

“From start to finish the CustomMade customer service has been amazing. They give timely responses and were able to work with me to create the perfect engagement ring. The user interface on the website is very easy to use and perfect for someone that has no idea where to start. The process is well laid out and intuitive with the help of a real person who can walk you through everything. As for the cost, you are paying for a custom ring at retail prices. You can't get any better than that. And the most important part is the ring. It came out perfect, not a single flaw and even came in a beautiful box. I cant recommend CustomMade enough!”

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Posted 3 years ago

“Everyone I talked to was very helpful, and they did a really good job of keeping me updated and telling me about everything that went into making the ring.”

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Posted 3 years ago

“Very friendly and helpful interactions and have accommodated an accelerated timeline so the ring arrived on time and came out beautiful!”

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Posted 3 years ago

“Fantastic group to work with, extremely helpful, very patient and incredibly meticulous. Would highly recommend and have already started thinking about getting another ring through them!”

CustomMade.com 5 star review on 2nd February 2022

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Posted 3 years ago

“When most people shop for something as special as a ring for their loved ones. There are a few things they take into consideration. “How can I make something that evokes the right feeling while still being cost effective”. Or “how much effort will be conveyed in this piece of material to show my love for you.” CustomMade really hit every mark that I was looking for. They had more than enough resources to help me get a ring I can feel proud to present. With their welcoming and professional staff. There is no limit to the beauty one can create with their aid.”

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Posted 3 years ago

“Fantastic to work with.. as a professional designer and fabricator my desire to have acute details revised and ultimately realized we’re met with nothing but the Ute most hospitality. Custom Made was great to work with and I would highly recommend.”

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Posted 3 years ago

“We were quite pleased with the entire process: from help with the design through execution and delivery. They were careful to keep us posted at every step of the process. The final product was exactly what we were hoping for.”

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Posted 3 years ago

“So we've had the ring for almost five months now and it's still an absolutely terrific piece that we get asked about whenever it's noticed. The CustomMade team did an absolutely amazing job during each phase of design, and communication was stellar throughout. The team helped provide examples of design ideas that you'd like to include and listened to feedback if we wanted something tweaked a certain way. The services they provide aren't cheap, but are a great value for the product you receive.”

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Posted 3 years ago

“These folks were super responsive to design changes and any questions I asked. The piece turned out phenomenal!”

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Posted 3 years ago

“The CustomMade experience is excellent. i couldn't fault the attention to detail, the friendly and consistent customer service and an absolutely wonderful end product. My son is thrilled to bits. This signet ring has been a long time in the making and he's really, really pleased.”

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Posted 3 years ago

“Thank you for making my fiance's vision come to life. The customer service is excellent, and she loves the ring. We are so happy with the price, quality, and results!”

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Posted 3 years ago

“It was an easy, well structured journey with experts and support staff always available and keen to help.”

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Posted 3 years ago

“I can’t speak highly enough of my experience with CustomMade. I was skeptical of using and an online service but found the staff I dealt with at all stages of the process informative and helpful all the way along. Most importantly, I never felt coerced or that the staff I dealt with were looking to up-sell or steer me over my budget. Likewise, whenever I asked for some time to pause and think, I was encouraged to do so and could pick it up again in my own time without pushiness or overt sales tactics. The finished product is outstanding and exactly as I envisioned. All in all it was simple, free of hassle and something I would recommend.”

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Posted 3 years ago

“They were extremely considerate and beginner-friendly, working with me through all my requests. I love the final piece, and will definitely be coming back!”

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Posted 3 years ago

“Custom Made.com was easy to use and trust is always a factor when looking into a company online. I was concerned on how the experience would be, however custom Made .com immediately made sure there was no reason to worry. They contacted me right away to acknowledge receipt of my request and I gave them information that I wanted on my ring. They then came up with a 3D design to help me visually see what I asked for and what they interpreted was on my he same lines. Everyone was kind curious and professional. After approving my design I paid 50% up front and they went to work. Soon after my mold was ready which they notified me and kept me in the loop every step of the way. Once my ring was poured and came out, they put finishing touches on my ring and sent me a photo of my ring.I was excited to create a one of a kind US Navy ring with Custom Made.com”

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Posted 3 years ago

“From the first hello to the time your piece arrives at your door Customs Made is with you the whole way. This kind of communication and service just can't be found anywhere else. My fiance got my ring made here and I couldn't have been happier with the way it looked. So, it only made sense I got his ring made here too! Blown away by the results! Our Custom Made one of a kind rings are superior quality and and bring a smile to my face whenever I pause to look at them.”

CustomMade.com 5 star review on 30th January 2022

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Posted 3 years ago

“They were very professional and everything well smoothly and got it to me on time. excellent service yall have”

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Posted 3 years ago

“From the very first message CustomMade were supportive and thoughtful in all of their messages. I was so cautious as I live in the UK and they’re a USA based company, I wasn’t sure what to expect and the prospect of creating a ring Was very daunting. Everything was taken at my pace and I was shown 3D models of my design and I was able to give feedback and get things changed as many times as I wanted. They offered expert advise and created the most beautiful rings. I’m in love with the results and I can’t wait for my girlfriend (soon to be fiancée!!) to see them ❤️❤️ P.s they even found a way to save me money at the end, really expert customer service!!”

CustomMade.com 5 star review on 29th January 2022

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Posted 3 years ago

“The CustomMade team help me create an amazing custom engagement ring that is unique compared to anything found in a store. They were able to work within my budget and the end result was very affordable. The customer support along the way was top notch, and they endured I got exactly what I was imagining”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,971 reviews