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CustomMade.com Reviews

5.0 Rating 3,961 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,961 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025
Luke
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 27th July 2025
Lucia Evans Morse
CustomMade.com 5 star review on 27th June 2025
Dan Andrews
CustomMade.com 5 star review on 26th June 2025
Kevin Brooks
1679
Anonymous
Anonymous  // 01/01/2019
Loved dealing with CustomMade. Communication was very clear. Their team work hard and endlessly to create the perfect ring for us
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Posted 3 years ago
I wanted to do something special for my wife. I was looking to make a statement that was beyond fashion or value, something very personal and very specific, that came from the heart. So I began searching for custom jewelry online. Then I came across CustomMade. It almost looked to easy to do so at first I was weary. But the deposit amount was very small so I took a risk. The service throughout was very good and the process was surprisingly smooth and easy. In fact it was so easy that until I received the finished product in the mail I didn't quite believe it. But then I got it and I was very satisfied. I would definitely recommend this company to anyone. Great value, great service and a fantastic way to invest yourself emotionally into a gift and show that loved one you really care and made the effort.
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Posted 3 years ago
My experience was amazing. The assortment of team members were very helpful and seemed to care about the quality and design of the ring as much as I did. I received it and absolutely LOVED what it looked like. I would highly recommend using CustomMade for any ring purchase.
CustomMade.com 5 star review on 24th March 2022
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Posted 3 years ago
During my time working with all the wonderful people at CustomMade, I have made the best project of my life. The artist were willing to work with all my changes and disagreements, and when all seemed lost, they fixed everything. CustomMade cares about your experience and bringing to life the wishes you have. There is no other jeweler that cares; is devoted as much as CustomMade. I will return and keep returning.
CustomMade.com 5 star review on 24th March 2022
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Posted 3 years ago
these folk's are awesome. so friendly & helpful. the process was so easy. they take you step by step through the process so you get exactly what you want.
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Posted 3 years ago
I was sceptical at first until I actually talked to one of the workers. They try to get every little detail even if you don’t know what you want. The finished piece is amazing and I wouldn’t ask for anything else
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Posted 3 years ago
Cannot say enough great things about CustomMade customer service and design team. I have commissioned three rings for gifts and all have been of superior quality and exactly what I had envisioned. Cannot wait for the next commission which will be for myself!
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Posted 3 years ago
The entire process was smooth and easy. I love my ring.
CustomMade.com 5 star review on 23rd March 2022
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Posted 3 years ago
Everything was excellent. Customer service and representatives were superb, prompt and extremely helpful!
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Posted 3 years ago
Timely communication, experienced professionals, highly skilled artists, and great quality product. It was a pleasure to work with CustomMade, and I will certainly be returning to them for any other custom jewelry needs.
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Posted 3 years ago
The process of making the ring was one of the easiest things to plan in my whole proposal trip. All of the steps were explained thoroughly and I knew exactly what I was getting myself into. And the result was a beautiful one of a kind ring and a great experience talking with several experienced professionals!
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Posted 3 years ago
I love how the whole process of making something new, and during the process I learn a thing or 2.. Will come back for sure
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Posted 3 years ago
The ONLY silversmith I trust
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Posted 3 years ago
The ring is perfect. During the whole process of designing the ring, the assistant was very helpful and understanding. The actual ring came out beautiful and I couldn't be happier with what I recieved.
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Posted 3 years ago
Working with Custom Made was an absolute pleasure! From the moment I signed up and filled out the questionnaire, they were on top of everything. They contacted me within an hour, and had sketches of designs ready by the next day. They were always in contact with me about the next steps and kept me informed with progress updates. The ring turned out perfectly and it looks amazing! I can't wait to propose to my girlfriend and give her this totally custom ring! I would 100% recommend this service to anyone who is looking for an engagement ring. They are so professional, stay within your budget, and they make incredible personalised pieces. Even the shipping was super fast, it arrived in the Netherlands from the US in about two days after I paid the final installment. One thing to note for anyone not living in the United States (like myself), is that import taxes on items of this price can be a bit high depending on your country. So make sure you look into that so you don't have a big surprise when the ring is shipped. Thanks to everyone at Custom Made for making me the perfect ring. Much love, Zach
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Posted 3 years ago
Awesome people to work with! I sent them my concept for an engagement ring and they delivered a very beautiful ring! On time delivery, excellent communication. Will certainly order from them again!
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Posted 3 years ago
They were very helpful through the entire process even though I had to delay for quite a while. Everything turned out perfectly.
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Posted 3 years ago
It took way over a year from beginning to end, and the Custom Made team was patient and helpful every step of the way. The end result was beautiful. They listened to every concern I had from shipping times to price to small design changes at the last minute and worked hard to get the ring out before the date I needed it. Overall, a wonderful experience!
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Posted 3 years ago
Worked very well with me and catered to my liking. Would definitely recommend if you are looking to customize your ring.
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Posted 3 years ago
The rings came out perfectly!! Everyone was very professional and super nice. Great experience and great product!!
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Posted 3 years ago
CustomMade.com is rated 5.0 based on 3,961 reviews