Login
Start Free Trial Are you a business? Click Here

CustomMade.com Reviews

5.0 Rating 3,960 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,960 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025
Luke
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 27th July 2025
Lucia Evans Morse
CustomMade.com 5 star review on 27th June 2025
Dan Andrews
CustomMade.com 5 star review on 26th June 2025
Kevin Brooks
1679
Anonymous
Anonymous  // 01/01/2019
I had a excellent experience working with the folks at Custom Made. They assembled a team from the start of the project throughout every aspect, design, materials, time frame etc to assure that every aspect from start to finish was done perfectly. I am very happy with the final product. It came out looking better than the ring that I had in pictured in my minds eye all along. The craftsman at custom made are true artists. They don’t copy, they originate, that’s what makes them so exceptional. Working with team work makes a huge difference too. It keeps their whole team in the loop and up to speed. … I will definitely use them again, and look forward to working with them on other family heirlooms again soon. They are timely, considerate & very understanding. I highly recommend them. Their quality is Top, their craftsmanship is beyond any others. I highly recommend them. I’m available to ask questions and recommendations and they have my permission to give out my e mail address to any future clients that would like to hear about my experience personally. …. Alan Willinger
Helpful Report
Posted 3 years ago
Very smooth process throughout, they created exactly what I was looking for.
Helpful Report
Posted 3 years ago
Thank you very much for sending me a detailed message from the time I asked for the production request to the time the product was released. Also, it was very nice that asked me about the specific materials, drawings, and design modifications of the product first. And to someone who are reading my review: If you are hesitant to request customization, please do not hesitate to find custom made. The best custom jewelry designer you will never regret.
Helpful Report
Posted 3 years ago
Everyone I've worked with has been wonderful. I've had 2 rings made with another one in the works. We weren't completely satisfied with my fiance's ring, and they're remaking it!
CustomMade.com 5 star review on 2nd April 2022 CustomMade.com 5 star review on 2nd April 2022
Helpful Report
Posted 3 years ago
Great communication and my ring was exactly as I invision thinking about matching my band to my fiancé since his came out so beautiful
Helpful Report
Posted 3 years ago
CustomMade fulfilled my dreams by creating my own Family Crest Ring. They took my idea from paper to gold in a timely fashion with exquisite precision. Thank you so much for helping me leave a legacy for my family.
Helpful Report
Posted 3 years ago
Great experience with a great company.
Helpful Report
Posted 3 years ago
Extremely helpful with a diverse group of people there to help you in every way they can.
Helpful Report
Posted 3 years ago
Amazing experience, being able to fully custom my girlfriends engagement ring was amazing, they update and keep you in the loop on everything going on.
Helpful Report
Posted 3 years ago
An absolutely wonderful experience. Each step of the process was streamlined and made easy by the teams experts. Furthermore. The final product was exactly what was shown in the 3d render. I couldn't be happier.
Helpful Report
Posted 3 years ago
This small business is phenomenal. They are very flexible with design, and the quality of service is one of the best. There entire process of design, production, and delivery are one of the best that I have experienced. My CSR was great, I couldn’t ask for a better design lead in Ali, and Janine was a great contact as the production lead. Thank you to the entire team at Custom Made in making my vision of my necklace piece to come into existence. My brothers at the Lodge love the piece. Again thank you Custom Made.
CustomMade.com 5 star review on 1st April 2022
Helpful Report
Posted 3 years ago
This was a great experience overall. Being able to have an idea of what I wanted and then having it come to life was incredible. This is such an amazing service and I am incredibly happy with the product.
Helpful Report
Posted 3 years ago
This is my second time reviewing Custom Made, and I honestly could rave on and on about how awesome my experience was just like I did last time! After months of searching, my fiancé and I couldn’t find my perfect wedding band out in the market. So, I logged back into my Custom Made account, opened my messages, and took Charm up on her offer to have Custom Made design my wedding band. Once again, from beginning to end, my design experience was phenomenal! I even got to work with the same awesome team members as last time! Tricia and Racquel helped me again with designing and fine tuning the perfect band for my big day. And once again, they were super professional, caring, creative, and amazing! Everything from the timeliness of the responses to the speed of delivery was perfect. I couldn’t have asked for a better experience. Thank you so much to the entire Custom Made team for all your hard work and phenomenal customer service! Keep being great!
CustomMade.com 5 star review on 31st March 2022
Helpful Report
Posted 3 years ago
I cannot rave enough about my experience with CustomMade. I decided to have a signet ring made with my family crest. From the moment I engaged with their team EVERYONE I spoke to was pleasant, professional, knowledgeable—-and helped guide me through the whole process of getting my ring made. They were transparent around what to expect when, kept me proactively updated on where we were in the process, answered my questions promptly and gave great advice and insight. Not to mention the finished product is STUNNING and i absolutely love it. I would recommend CustomMade a million times over. Exceptional service, exceptional product.
Helpful Report
Posted 3 years ago
Excellent customer service that knows what they are doing!
CustomMade.com 5 star review on 30th March 2022
Helpful Report
Posted 3 years ago
They were very willing to work with me and make sure everything was perfect. When a mistake happened they fixed it with no issues and even when a design error happed took accountability to fix it and work with me. I’m very glad I went with them.
Helpful Report
Posted 3 years ago
Overall great experience. They delivered an amazing custom ring in under 4 months. Everyone who has seen the ring loves it. They helped me to customize the ring and refine my design ideas to create my fiancee's dream ring, they were even able to incorporate on her tattoos into the design. They kept me up to date 24/7 and always let me know about any progress or setbacks, and they were even able to speed up the delivery date by a few days to get it to me before my planned proposal date. The only problem I had was with the delivery date not being certain, it changed 3 or 4 times, and ultimately was delivered 2 weeks late, although this wasn't entirely the fault of the custom made team which is why I gave a 5 star rating.
Helpful Report
Posted 3 years ago
Custom Made made the process of designing the perfect ring so easy! Everyone who helped with the project, from initial discussions to drawings to 3D renderings, was great to work with and helped with some of the decisions that I wasn't quite sure of. They were able to take a few pictures and concepts and transform them into a beautiful engagement ring in only a few weeks! I couldn't have been happier with the experience or with the final product.
CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022
Helpful Report
Posted 3 years ago
We are thankful we found and trusted in custom made! Thank you to all of the professionals who lead us through every step of making our vision become a beautiful reality!
CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022
Helpful Report
Posted 3 years ago
We loved the whole experience, from the first concept design discussions to the unboxing of the finished rings. The communication and quality of the entire team were second to none. We loved our engagement ring so much, we just had to have the wedding ring to match! If you're after a unique piece, we couldn't recommend CustomMade enough.
CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022 CustomMade.com 5 star review on 28th March 2022
Helpful Report
Posted 3 years ago
CustomMade.com is rated 5.0 based on 3,960 reviews