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CustomMade.com Reviews

5.0 Rating 3,960 Reviews
99 %
of reviewers recommend CustomMade.com
5.0
Based on 3,960 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
2 - 3 Hours
Customer Service
5 out of 5
Read CustomMade.com Reviews

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025
Luke
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 17th August 2025
Nikkolas Reyes
CustomMade.com 5 star review on 27th July 2025
Lucia Evans Morse
CustomMade.com 5 star review on 27th June 2025
Dan Andrews
CustomMade.com 5 star review on 26th June 2025
Kevin Brooks
1679
Anonymous
Anonymous  // 01/01/2019
The process was very easy. The team communicated. Every step of the way! The project was expedited and I got it time for out anniversary. My partner LOVED it! Thank you so much for all you do!
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Posted 3 years ago
The process was very easy. I sent a potential design and the Custom Made desiners were able to improve on it, and explain why one detail was too small to be crafted. One we settled on the design they kept me informed at each step. I managed to order a chain that was too small for my wife's likeing. It was basically a choker. We contacted Custom Made and they were able to provide instructions on exchanging the chain. Overall we are very pleased with the results.
CustomMade.com 5 star review on 11th April 2022
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Posted 3 years ago
This experience was easy and very enjoyable. Custom Made was patient and very helpful in making a ring that my son was proud of wearing. They helped me get all of the embellishments just right so that the ring represented my sons memories and accomplishments. We made several changes to get it just right. Custom Made always made sure i was completely satisfied before moving on to the next step. I would highly recommend Custom Made to anyone wanting to design something extra special.
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Posted 3 years ago
As I wanted something trully exceptional I worked with several companies until deciding for CustomMade. The dialog was fluid and felt really understood. Knowing almost entirely what I wanted helped the process. I would do it again for other objects!
CustomMade.com 5 star review on 11th April 2022
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Posted 3 years ago
They understood what I was trying to design from the start and provided a massive amount of knowledge, ideas, and styles to get to a perfect final product.
CustomMade.com 5 star review on 11th April 2022
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Posted 3 years ago
I am extremely pleased with the platinum pendant I had Custom Made create me. The process of describing what I wanted made and production was fast and easy. I will use Custom Made again in the future!
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Posted 3 years ago
Quality was spot on. Overwhelmed by how it looked. They delivered on what they promised.
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Posted 3 years ago
My now fiancé absolutely loves her new ring. She can't stop staring at it and has sent pictures to everyone she knows. It's amazing how well this team of jewelers captured her personality and taste. 100/10 stars would recommend!
CustomMade.com 5 star review on 10th April 2022 CustomMade.com 5 star review on 10th April 2022 CustomMade.com 5 star review on 10th April 2022
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Posted 3 years ago
My experience was great! I was sceptical at first because buying a ring is a huge purchase and not seeing it in person is scary. The team at custom made took things at my pace and had the utmost professionalism, even when I was being very nit picky about small details. No rushing to complete things and everything was explained thoroughly. If they didn't have an answer for your question they did their due diligence to get the right answer! The ring I designed came out looking fantastic and I'm happy I went with custom made.
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Posted 3 years ago
I wanted to get something that represented my family and after doing some searching I found Custom Made and saw their other rings. I have always loved the way my family's crest looks, and the team at Custom Made did an amazing job making what will now be a family heirloom. It took a few months but the entire time I was kept in the loop on what was going on in the design/creation process. Whenever an issue came up or I wanted to make a change all I had to do was reach and it would be resolved within 24 hours. Fantastic final product, great customer service, and an easy stress free process.
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Posted 3 years ago
I had an awesome experience creating a extraordinary custom made ring with plenty of assistance from the custom made team. The engagement ring turned out absolutely amazing down to last fine detail. I will be back with pictures from the proposal. I know my Stormie will absolutely adore it. I highly recommend anyone to get a ring made by custom made. I'll most likely be back to get a matching wedding band created! Update: She said yes and we are currently planning out the wedding. I got the proposal moment all caught on camera by a secret camera guy. Thanks CustomMade for an amazing experience!
CustomMade.com 5 star review on 10th April 2022 CustomMade.com 5 star review on 10th April 2022 CustomMade.com 5 star review on 10th April 2022 CustomMade.com 5 star review on 10th April 2022
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Posted 3 years ago
I didn't know where to start when looking for an engagement ring. I obviously looked at my girlfriends Pinterest to see what she liked, but I just couldn't find anything to match what she wanted. I found CustomMade online and decided to give it a try, and they somehow made "The" ring I was thinking of in my mind. I gave them the ideas I had, and BAM, there it was. Everyone that has seen my now fiancé's ring has showered me with compliments, saying, "You did good" and "You know her well." It feels good to hear that, and I wouldn't hear it if I went through someone else. CustomMade definitely surpassed my expectations.
CustomMade.com 5 star review on 9th April 2022 CustomMade.com 5 star review on 9th April 2022
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Posted 3 years ago
Custom made did an excellent job to help me design our engagement ring! They took into account my ideas, and were very knowledgeable about the qualities, pros/cons, and other information about the options for stones, metals, etc.
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Posted 3 years ago
I was looking at other "custom" companies that popped up on google to make the very unique and specific engagement ring I put a lot of thought into. Turns out most of them are a little misleading using the word "custom" as they could only work very specifically from their catalog. Custom Made actually creates your idea from scratch and listed to my ideas so well they were able to nail it in only 2 tries. From the sound of that you'd think you would be paying the most premium price, but it was actually very competitive with the not so custom at all other companies I tried to work with, and also the customer service is very responsive and friendly. You're talking to real people which gives you a real personal small custom shop vibe. Highly recommend!
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Posted 3 years ago
CustomMade took an idea that I had and workshopped it into something beautiful. I thought that the price would be unreasonable but I gave them my budget and they found a way to make it work within my budget giving me a beautiful ring for a much lower price than I expected. I have recommended it to all of my friends.
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Posted 3 years ago
The crafters and artisans were amazing to work with. They listened to my ideas, asked the right questions to help me articulate what I was looking for, provided example pictures when helpful and did a great job at guiding me through this process.
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Posted 3 years ago
I had a design for a custom engagement ring which CustomMade realized beautifully. The folks I worked with were super responsive and helpful each step along the way and made the process both easy and also enjoyable.
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Posted 3 years ago
Outstanding experience all around!
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Posted 3 years ago
I went to Custom Made in order to create a special, custom ring. I am extremely satisfied with the ring and very pleased with the overall experience. The people I worked with were very helpful and quick to reply to my questions (even on the weekends). They listened to what I had to say. They gave genuine advice on how to make my idea better, and not try to sell me the most expensive options. What I liked the most about the development phase was that everything was upfront. Any option for my ring was followed up with a quote and I was able to chose the best option that worked for me. Another great aspect was that each phase in creating the ring was outlined ahead of time. So I knew where I was in the development process and what was coming up next. I also knew when payments would occur and how much. Each step required my approval before we moved forward. I could tell that everything was setup so that I would be happy with the final outcome, and that I had the chance to voice my thoughts before we came to the final product. One of the best experiences I had was when the ring was finally being made. I truly had the feeling that everyone was excited for the final outcome (especially after I mentioned why I wanted to create the ring in the first place). They were very supportive and it was an overall positive experience. I will gladly come back again and I will highly recommend them to anyone who is looking for a ring.
CustomMade.com 5 star review on 5th April 2022
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Posted 3 years ago
It was truly a great experience working with CustomMade, they were professional and on point bringing to life the ring I had in mind. I feel that working with CustomMade is 100% a better experience than buying a ring from a jewelry shop. CustomMade takes every detail you provide them and simply put, they create magic! My fiance (and my band) are beyond amazing! Thank you CustomMade and all your wonderful personnel for providing me with exceptional service! I would recommend this service to my friends and family!
CustomMade.com 5 star review on 5th April 2022
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Posted 3 years ago
CustomMade.com is rated 5.0 based on 3,960 reviews