CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,960 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025

Luke

Nikkolas Reyes

CustomMade.com 5 star review on 14th August 2025

Erick Sevilla

Nick Demarco

CustomMade.com 5 star review on 12th August 2025

Anonymous

1682

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a amazing experience with custom made easy process and the finale product was stunning and for the price was unbeatable”

Helpful Report

Posted 3 years ago

“From the moment I showed interest in using Custom Made for my wedding/engagement pieces, they were super friendly and thorough with communication. The team asked me what I wanted in my pieces and after some hard thinking, I gave a pretty vague realm of what I was thinking. This didn't slow the team down at all as they worked to create the rings I saw in my head and even be flexible for some changes down to the finalizing. This team made my life so much easier with how spelled out everything is in their step-by-step process and destressed a nerve-racking next step in my life. 1000% will be returning for other pieces of jewelry to compliment our rings in the future.”

Helpful Report

Posted 3 years ago

“All the employees were helpful and quick to respond. So happy with the process”

Helpful Report

Posted 3 years ago

“They are extremely easy to work with and will make every effort possible to make sure that your ring is what you want. You would not regret the decision of going with them. I have nothing but good things to say about them.”

Helpful Report

Posted 3 years ago

“Terrific people & a terrific experience. I used Custom Made for my fiancé's wedding band. I started with a loose idea of a Dragon Ball Z ring & the expert staff helped turn my idea into a very classy ring that my fiancé just loves. We're now repeat customers! Custom Made is working on a new project for my fiancé to share custom pieces with our boys at the wedding & he is also going to have Custom Made work on my ring.”

CustomMade.com 5 star review on 18th April 2022

Helpful Report

Posted 3 years ago

“We are extremely happy with the quality of the ring purchased. I will highly recommend custommade to friends and family for their engagement rings in the future.”

Helpful Report

Posted 3 years ago

“Wonderful experience - super efficient, thorough, and delivered the piece a week ahead of schedule!”

Helpful Report

Posted 3 years ago

“The design process was excellent and easy to understand. The team was helpful. The fulfillment of the project was faster than I was expecting. And updates were frequent and clear. Overall incredible and happy with my experience.”

Helpful Report

Posted 3 years ago

“I found this site on an off chance looking to find something unique to give my fiance. It was all of that and more. The people were very helpful and got back to me as soon as possible, all the questions had a definite answer. The ring itself turned out beautiful, it was everything we imagined it would be and then some. To be able to put as much input into your piece and watch it come to life is worthwhile in itself. Then to finally see the piece when it shows up a day after purchasing was excellent service. I would recommend using this site to many people looking for a special experience when picking out a ring for that special person.”

Helpful Report

Posted 3 years ago

“I am absolutely thrilled with my engagement ring from CustomMade! I was a little hesitant to buy from an online jeweler initially but my experience was great and I am so glad I choose to work with them. All of the staff were extremely knowledgeable and helpful and communication was excellent. They asked questions and provided different options so that I truly got the ring I wanted. The ring turned out beautiful and I highly recommend Custom Made.”

CustomMade.com 5 star review on 17th April 2022

Helpful Report

Posted 3 years ago

“Custom Made was a pleasant experience with attentive customer service. They’re designers were able to design the perfect ring. I was skeptical at first from seeing it as a drawing then a rendering. The gem selection was outstanding and the renderings were extremely accurate to the final product.”

Helpful Report

Posted 3 years ago

“Great customer support and representatives that were helpful throughout the entire process.”

Helpful Report

Posted 3 years ago

“Very quick responses. Sketch work was on point. Informed me of price changes to make sure I was willing to adjust my budget. Will be using their sevices again!”

Helpful Report

Posted 3 years ago

“I never write reviews but in this case, I just have to. I have been with my now fiance for over 3 years before I popped the question. We are both avid outdoors people and it has been quite central in our relationship. When the time was coming to purchase an engagement ring, I was overwhelmed and not sure what to do. I knew I wanted something that embodied our love of nature as well as the love we have for each other. I knew I wanted something unique and not cookie-cutter or mass-produced. I found Custom Made in a Google search and saw the great reviews and experiences of others. I figured I'd give them a try. And I have to say, I did not regret it. My team was absolutely amazing. They took away the anxiety I felt with picking out a ring. They took the time to make my vision a reality. They worked around my timeframe for having the ring and really went above and beyond for me. They explained everything very well and turned an otherwise stressful buying process into something that was easy, and more importantly, fun! They even made the ring exactly within my budget. When I finally got the ring in, it was absolutely stunning. It came out better than I had hoped. When I proposed, my fiance was absolutely taken aback by its beauty. She called it "perfect". Now, would I recommend Custom Made? I already have to someone else who said they were planning on proposing to their girlfriend. And I will spread the word any chance I get. Thank you to all at Custom Made that made this special moment in our lives even more special :)”

Helpful Report

Posted 3 years ago

“The entire process was very smooth and painless. Every representative responded very quickly and the design team did a great job of integrating my requests in each design.”

Helpful Report

Posted 3 years ago

“Excellent staff, very helpful with any and all questions. Helped me go through several different design options and ideas so that I could get exactly what I wanted.”

Helpful Report

Posted 3 years ago

“I had an amazing experience with CustomMade! My piece came out exactly how I wanted it to. I was updated throughout the process, which I liked a lot. I would highly recommend CustomMade to anyone!!”

Helpful Report

Posted 3 years ago

“The team at CustomMade is so kind and puts in a lot of effort to make sure your design is exactly what you want! I had my engagement ring, wedding band, and anniversary ring all done by CustomMade and I love each ring so much! They are currently working on cleaning and soldering all the rings together for me. I have truly loved working with them.”

Helpful Report

Posted 3 years ago

“I found the whole process very easy and the communication was fantastic throughout the project. The end result was better than I could have imagined. I’m so happy with the ring it looks beautiful. Thank you”

Helpful Report

Posted 3 years ago

“Excellent experience, they make your vision truly come to life and everyone was extremely helpful every step of the way.”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,960 reviews