CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,960 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025

Luke

Nikkolas Reyes

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional. Great communication. Custom made makes you feel great the whole way through the process even thorough the difficult design of my ring and areas that were not feasible we were able to discuss and communicate to a result that worked for me within their molds design and capabilities. Five out of five would design jewelry again with them. They sent ring measurement via mail. They speed shipped when completed. Very pleased”

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Posted 3 years ago

“The whole process was so much easier and faster than I expected! It was so much fun to work with this company to get exactly the engagement ring I wanted.”

CustomMade.com 5 star review on 23rd April 2022

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Posted 3 years ago

“I started working with Custommade late in 2021, and found their initial customer service sublime. I'd write messages to staff and recieve word back within a few hours even, and while I will say the service wasn't this good throughout the entire service each person I worked with was a delight never responding to late to any question I poised. I honestly can't recommend this service enough. On top of all this they managed to work with me even though for half the process I was studying abroad in Europe. I never felt like I was given a bad service and in the end my fiance loves the ring we made for her.”

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Posted 3 years ago

“Top tier craftsmanship along with an extremely organized process from start to finish.”

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Posted 3 years ago

“Custom Made was an incredible experience. The professionalism and craftsmanship is second to none. The communication through the whole process gave me complete confidence that I had chosen the right people to work with on such a personal and meaningful endeavour. Thank you Custom Made for such a wonderful experience. Dave Orangeville, ON Canada”

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Posted 3 years ago

“The entire process is laid out as soon as you start making your ring on their website and they answer any questions you have pretty quickly. They kept me up to date on the process and you don't have to pay the full price upfront”

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Posted 3 years ago

“When I accidentally stumbled upon CustomMade, I had been searching for the perfect wedding band for my fiancé, but guys rings don’t have the greatest selection. I had never heard of this site and my expectations weren’t very high, but I decided to give it the benefit of the doubt and see what happened. It was about 11:30 pm and immediately I received a response from a member of the team. She was polite and informative and put me at ease right away. She assured me they could bring my vision to life, and after the team put together beautiful drawings and renderings of my idea, they put together the perfect piece of jewelry! It was truly everything I could have hoped for and more. I absolutely loved working with Jade, Mark, and Janine. They were so attentive and polite and informative and made me feel like a valued client. I will 100% work with them again in the future for the amazing service they provided! They also had my ring to me much early than I excepted, and I’m glad I didn’t skip any of the steps!”

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Posted 3 years ago

“The entire experience was relatively quick and the company kept me updated at every step of the jewelry making process. They remained within my budget and were transparent with pricing. The design team created a beautiful ring out of a few ideas I had provided. I wouldn’t have ever been able to find a similar ring at a traditional jewelry store.”

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Posted 3 years ago

“We were looking online for hours to make/design a custom class ring for my husband. All of the images and previous reviews led us to CustomMade. The entire process was so smooth with constant communication on their end, making sure everything we wanted was just right. The end product brought us all to tears and we are so grateful we found your online business and site. The ring turned out absolutely perfect and it is a priceless reminder of all the years of sacrifice it took for my husband to graduate as a Dentist. We will recommend this site to anyone and everyone!! Very professional and beautiful ending product!!”

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Posted 3 years ago

“Amazing and helpful throughout the entire process, patient with me when I didn't know what I wanted and helped make an absolute perfect engagement ring my now fiancée loves. Extremely happy to have chosen to work with them on this and will definitely work with them again in the future.”

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Posted 3 years ago

“Great communication from start to finish. The ring turned out better than I could’ve imagined and the process was super easy.”

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Posted 3 years ago

“Great customer service and great product!!”

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Posted 3 years ago

“The team at Custom Made took my ideas and really did great work. I wanted several adjustments as the design process continued and they were very helpful, willing and eager to ensure the engagement ring I envisioned was brought to life. In a time it seems like so many people don’t take pride in their work or are willing to go an extra mile for customer service, I found all of the staff here a refreshing and excited to assist me! And they did not try to pressure me at all during the process to upgrade to bigger stones or more expensive options… in fact they did a great job at giving me options to remain within my budget… and would have kept it within the budget, but I chose to go a bit over… with no pressure from them at all.”

CustomMade.com 5 star review on 22nd April 2022

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Posted 3 years ago

“CustomMade is AMAZING! I thoroughly enjoyed the entire process and was stress free! They worked with my budget and made a Beautiful ring for my Little Lady. She was mesmerized as I knelt down holding it up to her as the gem glistened in the sunlight. Highly suggest them!”

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Posted 3 years ago

“Custom Made provided such a unique experience that I never thought was possible. After months of searching for a company that could take a ring concept and turn it into reality, Custom Made provided that avenue. Their customer service is second to none when it comes to project satisfaction. This team worked diligently to ensure every aspect of my ring was absolutely perfect. I am astounded at the professional team they have as I was in constant communication with someone throughout the whole process. There was never a time when I was wondering what was happening or when the next phase would begin. Moreover, if anything ever changed, they were completely transparent in every aspect. Overall, this company was an absolute joy to work with and I would say you’re a fool to go with anyone else. My ring exceeded every expectation and I absolutely love the finished product. Great job Custom Made, I will definitely be telling people about what you can offer and showing off my ring as proof!”

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Posted 3 years ago

“Quick, wonderful service! They made me pretty much exactly what I imagined for my wedding band! 100% recommend to anyone with a vision looking to have something super special created.”

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Posted 3 years ago

“Hi Wilson & CM Team, Sorry, it's been a busy week lately for me and finally spared a moment to share my experience with this project! Hi, My name is Bran and I found CustomMade from surfing the internet I would say this is my first time ordering a valuable ring online for my proposal plan. Didn't expect it to go so well! I was truly amazed by the first person, Krist the consultant, who plans well and asked about my story from that moment I'm sure that I found the right place to create my proposal ring and then here is how the story of my ring began. I never had a problem worrying the design is not what I wanted. Your team had provided a lot of options and hard work to make the pieces come into real life! I would like to also pull out Jesse for the amazing 3D design! It is so realistic and through that, I can foresee what's going to come into real life, I have no doubt about regretting this project. Finally, without Charm the production lead, I wouldn't have had the chance to see the ring arrives, as he provided me the importer code right after he got back from his holiday, or else it would be taking even longer in our local custom for item clearance or else I would have to postpone my proposal and the engraving on the ring wouldn't be meaningful anymore. It surprised me that the ring arrived in NZ on March 17th after 2 days after the final payment was made. But unfortunately, It takes 3 weeks for clearance due to the receiver is not under my name, I will have to reprocess the whole progress with the broker again. But luckily, It was received on the day before my proposal! Therefore, in my opinion, it would be great if you have an automated system that sends out importer code to the customer, which helps all the international customers progress more flexibly. You guys have been the best and had enlightened my life sparkly. My proposal has been completed and life goes on with a cupid now. In another hand, I'm planning to customize with your team about my wedding ring pairs, still not sure when but we will keep in touch for sure! Thanks for being such an awesome team, CustomMade. I'm honestly appreciated and thankful for the whole progress, especially the one who related to my project plan! P/S: I don't mind to be posted publicly of my provided photos if needed. Cheers, Bran.”

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Posted 3 years ago

“From start to finish I was extremely well looked after, with lots of helpful advice and ideas given. You start with an idea and they will run with it. Prices to suit all budgets. I'm so happy with the finished product and I hope she will be too!”

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Posted 3 years ago

“Their team is responsive, knowledgeable, helpful, and overall a pleasure to work with. The final product I received was exactly what the models looked like, and it came in a nice box, with material certification in the packaging. I will most likely be ordering from them again, next time I want a custom piece made.”

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Posted 3 years ago

“the process was very smooth, and they were very considerate in terms of configuring the ring no matter what step of the process you’re in (i believe i changed the stone 3 different times, going for Moss Agate, to an Oval cut Diamond, until eventually choosing a Pear shaped salt and pepper diamond). the Ring came out perfect, they asked me what things she liked, i told them her favorite flowers, and they incorporated Orchids and Hibiscus into the setting. my wife loved it, as it was her first Ring since getting her promise ring. i plan on coming back in 10 years when i upgrade her ring to 2ct. only took about 2 weeks to bring the 3D image to life. I have 0 complaints.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,960 reviews