CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,956 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,956 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th August 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at custom made made the experience and the process super simple and easy. They had a team manager at each step of the process that would reah out to me and explain what was going to happen in each step of the process and give me updates as to where they were at schedule wise. Overall I found that everybody communicated quickly and worked with me to make this important decision as simple as possible.”

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Posted 3 years ago

“For the very start of my project, every member of the Custom Made team has treated my project with the utmost respect. There was a problem throughout the process but it was taken care of quickly, professionally and in a timely manner. The finished product is amazing!!”

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Posted 3 years ago

“My fiance had come to me with this site as an idea to make my wedding band. Needless to say, about half way through the process for mine, we decided to get her engagement and wedding band done here as well. We were not disappointed. All the rings turned out wonderfully!!”

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Posted 3 years ago

“My experience could not have gone better. Everyone was cordial, professional, efficient and kind. Most important, they all listened to me about my needs, which is the most important attribute you can have!”

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Posted 3 years ago

“My whole experience was beyond amazing. From the start, the outline and details of the process to create a custom piece was clearly stated and totally professional. The team was helpful and amazing in every step of the ring design and making process. They ensured I was completely satisfied with the drawing and 3D design before moving to the actual ring and the final piece was just like the renderings! Things that can be improved- 1. Having a call or video call at the start of the process to have a more personal experience. 2. More information about the company is needed and someone who actually answers the phone line. I was very nervous being an international buyer and not being able to get much info on the company or actually speak to someone to clear my doubts before and after making payments. Making such a big purchase online instead of a physical store is scary where there is little info on the company you're dealing with. What actually helped me was messaging some who recently purchased and posted to Instagram. She was able to clear all my doubts. Hopefully this review helps someone clear those doubts. 3. As amazing as the photography is, a video of the ring on completion would have better to see the ring in all angles especially if there are hidden or small details. 4.Ring box choices should be given. I actually came across one I really liked on the Instagram page and request it, however my ring was sent in another box and when I contacted custom made they were able to ship out the correct box but it was too late for my engagement shoot.”

CustomMade.com 5 star review on 1st May 2022

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Posted 3 years ago

“I wanted a wing that stood out and said something that was all me, I belong to a Veterans organization that rides motorcycles and rings are a part of that culture. When I showed everyone my CustomMade ring they were blown away. They said that’s you for sure.”

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Posted 3 years ago

“I really enjoyed the whole process with CustomMade, they worked very hard to make sure everything was the way we wanted and that the ring was perfect! I highly recommend this to anyone who is looking for the perfect ring!”

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Posted 3 years ago

“I'm so glad I found this company. They were really able to make an idea I had about a piece of jewelry come to life. That's not something many companies can offer. I'll add, the entire process from start to finish blew me away with how professionally well I was treated. Multiple people went into making this and each one of them was very pleasant to talk to. Can't say more about the quality of the finished piece either. It's better than what I imagined and the quality is pristine. 11/10 have already recommended to a friend and I'm VERY happy. May be back here when it comes to the getting married thing.”

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Posted 3 years ago

“The experience of having my college ring remade was outstanding! Customer service is clearly their focus and through each phase of the process I had constant communication. The final product far exceeded my expectations and I’m completely satisfied! I would recommend them to others who want unique jewelry at a fair price.”

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Posted 3 years ago

“I worked with CustomMade to create two pendants. From idea submission to project receipt, the process couldn't have been easier. Everyone I spoke to was enthusiastic and prompt, so I felt like I was in good hands the entire time, and then the pendants themselves turned out even better than I imagined! I highly recommend CustomMade to anyone who's looking to create a special piece - the team is wonderful, the process is straightforward, and the results are simply beautiful.”

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Posted 3 years ago

“Beautiful... love the details... Camille was fantastic and the entire team. It was a wonderful experience. And, look at the ring...amazing!”

CustomMade.com 5 star review on 30th April 2022

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Posted 3 years ago

“It was amazing working with the team who created my engagement ring set. We both love the design that was created and the communication is top tier. I appreciated every step in the process and all the creators involved in my project.”

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Posted 3 years ago

“Absolutely wonderful, start to finish! From the beginning, they were extremely responsive and explained the entire process with a timeline. Every step of the way I was met with excellent service that answered all of my questions and helped to build my ring EXACTLY how I wanted it. There was never pressure to upsell me or do something I didn’t want. The end result was a perfect match and I couldn’t be happier! I will absolutely be returning for future anniversary presents.”

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Posted 3 years ago

“Awesome team, wonderful experience. They made the process easy and simple and accommodated many requests.”

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Posted 3 years ago

“My ring turned out amazing and beyond what I even imagined. Every person listened to my concerns and critiques with care and understanding until I said perfect! 10/10 would recommend and this is definitely a way to make something unique and one of a kind for that special person in your life!”

CustomMade.com 5 star review on 29th April 2022

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Posted 3 years ago

“A very smooth, efficient and professional service. They made every stage of the process very easy.”

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Posted 3 years ago

“My experience working with Custom Made was pretty incredible. I was ordering an engagement ring and needed it quick. The rush order fee was pretty tame. The team was very nice and I felt like they heard me and what I wanted. They worked to make that a reality and honestly I couldnt be happier.”

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Posted 3 years ago

“The ring was made as I wanted it to be, I must say that even with a massive time difference you guys made it so easy to communicate. Every message is sent was answered within a few hours.”

CustomMade.com 5 star review on 28th April 2022

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Posted 3 years ago

“Wonderful staff assisted me through the entire experience.”

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Posted 3 years ago

“The process was very easy, and the staff were so kind and had great communication! Would recommend, amazing people and amazing products!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,956 reviews