CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,955 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th August 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I first started looking for a very special ring for my fiance, big Ahsoka Tano fan! I found CustomMade and my fiance went through very simple steps and wonderful customer service to get the ring of his dreams!! His face when they showed him his idea was a memory I will always cherish! I too was having issues finding something that was special for me. CustomMade made the most heartfelt loving ring that was in my head and made it a reality! Everyone there at CustomMade was wonderfully nice, attentive, and amazing!! I now have the exact ring I always wanted!! I have already recommended CustomMade to everyone but I will keep recommending them til my last breath! I am so happy they made our dream rings a reality! Thank you so much everyone on our team at CustomMade, you were all wonderfully amazing!!”

CustomMade.com 5 star review on 7th May 2022

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Posted 3 years ago

“I was really looking for something special and something that would be unique. Custom made listened to what I was looking for. They worked with me, we went back and forth with pictures and sketches until I got exactly what I wanted. They were reasonably priced and very professional. I’m very happy with the product and service received by CustomMade. I highly recommend them!”

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Posted 3 years ago

“At every level of interaction with the staff, the people were awesome to work with. They were super kind and answered all my questions and worked with me to get every detail right. I really appreciate the thought and help they gave me in designing it, definitely returning. I was wondering if I wanted to send it in for future add-one is that possible?”

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Posted 3 years ago

“My Custom Made experience was so incredible. I have never experienced such personal, hands-on and consistent customer service before. Every person I spoke with throughout the process was so kind and helpful. They were truly so passionate about making your vision come to life and the final product blew me away. I will definitely come back for future pieces.”

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Posted 3 years ago

“CustomMade was an amazing service to work with and the end result was even better than I had imagined! I was met with cordial and knowledgeable folks every step of the way and they were more than patient with me as they helped me navigate my way through the process. This was my first time using them, but it certainly won't be the last.”

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Posted 3 years ago

“Pretty cool experience! The finished product looks exactly how the 3D CAD design looks and the process of review is pretty seamless, just have some patience when discussing changes and fixes to the design and the whole team you work with will be awesome! Much recommend if you're looking for quality peices!”

CustomMade.com 5 star review on 6th May 2022

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Posted 3 years ago

“Was truly a pleasure working with the team at CustomMade!!! They were communicative and helpful throughout the entire process. Im not a person who is easily impressed but I can't express enough how beautiful of work they do! After my experience with them I wouldn't trust any other company for rings for that special moment!”

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Posted 3 years ago

“Fast, efficient process and the people at Custom Made are very attentive, responsive, and willing to go the extra mile to create the perfect ring.”

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Posted 3 years ago

“I’m so glad I found out about this company. The whole process was so simple and relaxed. The kindness from the staff really took the stress out of everything. I know now that I couldn’t have found my dream ring anywhere else.”

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Posted 3 years ago

“The entire experience with Custom Made was excellent. Service was spot on from start to finish with all my asks and thoughts covered in detail through out the design process. The team that worked on my piece were really consultative and open to the numerous changes I asked for. Overall I am so so happy with the piece and, crucially, so is she! Thank you Donna, Vincent, Brian and Nix for all the work.”

CustomMade.com 5 star review on 5th May 2022

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Posted 3 years ago

“From start to finish the people at custommade provided a great experience.”

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Posted 3 years ago

“Honestly, I came across you guys through google trying to find a unique ring that would be perfect and Wow! I was impressed with every step from start to finish. My fiancé’s ring is actually about a half size too big and she loves it so much that she is having a hard time parting with it to get it resized! You guys have even made that process as easy as possible. Now, I just have to talk her into sending it in haha. Thank you so much for helping me design the absolute perfect ring for her. Happy tears were shed and I’m thrilled with everything.”

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Posted 3 years ago

“Fantastic experience from start to finish. They keep you updated through every step of the process from ideation, design, picking the perfect gems, casting and the final reveal! I wanted a ring that included both my husband’s and my birthstones and I can tell you I have never been happier. I will definitely use Custom Made for future jewelry purchases and highly recommend them.”

CustomMade.com 5 star review on 3rd May 2022

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Posted 3 years ago

“I thought the process was very smooth and the ring they designed was amazing! Communication was almost flawless. I would definitely recommend Custom Made.”

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Posted 3 years ago

“I first found CustomMade a year ago when I wanted to make a custom signet ring for my partner. It included his family crest and was a piece I made with the intention of it becoming an heirloom. At that time, CustomMade surpassed expectations and delivered a wonderful piece. A year later, we were searching for engagement rings and not finding anything that really fit what we had in mind. Again, we went to CustomMade and were blown away. What we were able to get for the money, the ease of working with them, the great customer service....it was just beyond expectation. There's no question we will be working with them for our wedding bands and will certainly keep them in mind for any future projects as well.”

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Posted 3 years ago

“These people are amazing . The ring is so special to us and exactly what we wanted . They worked with us for almost a whole year without complaints and were nothing but lovely to deal with”

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Posted 3 years ago

“I am so grateful to the team at CustomMade. I commissioned a class ring to commemorate my graduation from veterinary school. I had an idea in mind and designed my own artwork for the shoulders. The team began by providing me with information and options for the type of metal, type of stone, and type of finish (etc.). They were able to guide me to the best choices for my budget and vision. My ring plan was then forwarded to the artist, who advised me on what aspects of the design needed to be amended to make the artwork legible on the intended ring size. Several tweaked renderings of the finished piece were forwarded to me until the design was to my liking. Once I approved it, the team began working on the physical piece. Updates as to the ring's progress were sent to me throughout its making and also during its shipment. When I received the ring, I was stunned at how incredible the final version looked. It is AMAZING. I am so excited about the work that was done. It is comfortable, beautiful, and an incredible realization of my original design idea. The team that worked on it should be very proud. I really appreciate all of their hard work, and I hope that many others can enjoy the craftsmanship that they are capable of.”

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Posted 3 years ago

“I received friendly, clear, consistent communication from the CustomMade team members that were involved in my design. The process was simple, collaborative, and efficient. The final piece turned out great and I'm very pleased with the experience.”

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Posted 3 years ago

“I was Skeptical at first but once I got started the entire team made me feel so good and secure and was definitely keeping me informed with everything that was going on we worked back-and-forth until my piece was perfect I cannot thank them enough for what they did this piece is very near and dear to my heart when I received it it reached even more expectations and what I had originally thought I would definitely recommend any and everyone to get a piece made definitely worth the money”

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Posted 3 years ago

“The team at custom made made the experience and the process super simple and easy. They had a team manager at each step of the process that would reah out to me and explain what was going to happen in each step of the process and give me updates as to where they were at schedule wise. Overall I found that everybody communicated quickly and worked with me to make this important decision as simple as possible.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,955 reviews