CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,955 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th August 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am thoroughly impressed. I had a ring made with a custom design and the first process went smooth. I had the ring for a week, maybe two, when I realized a word was spelled wrong. I was upset with myself for not catching it and was fully prepared to pay more. However, when I reached out to CustomMade they re-made the ring at no extra cost. Consider me a lifetime customer for all my custom pieces in the future. I even recommended them to a few people already.”

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Posted 3 years ago

“I can't speak enough about how amazing the entire experience was from start to finish. Being able to take an idea from images and words to a full finished ring that ultimately would end up on my now fiance is surreal. They make the entire process unique to your ring and take into account any ideas, questions, or concerns. Being able to have sketches and having that early design work made the entire process and ring even more special to both of us. The little details like including the New Orleans fleur-de-lis and engraving her name within the band are the things that garnered the most compliments and surprise from my fiance, friends, and family. My plan from the start for picking a wedding ring was that I wanted something unique and something truly special that none of her friends or relatives would have and CustomMade made that plan a reality. If you want a unique, beautiful ring with the freedom to design or try new things out, this is 110% the place for you.”

CustomMade.com 5 star review on 17th May 2022

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Posted 3 years ago

“1. Their customer service is excellent. 2. Their designers are very talented. 3. Their prices are fair for custom work. 4. The best part about custom made is how pacient and kind there staff is. 5. They are fast and efficient.”

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Posted 3 years ago

“Top-notch customer service and super informative. Custom Made provided a full step-by-step experience by providing me insight, guidance, and information for each aspect of my ring. After searching for a specific ring with other jewelers. I was unable to find anything even close to what I wanted. While searching online. I found Custom Made who has been outstanding from start to the final result. I am extremely happy with the outcome and quality of my rings.”

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Posted 3 years ago

“Absolutely outstanding company to work with. The staff was courteous and service oriented. The designer was superb and highly skilled, and the artwork for the concept was amazing. I was stunned by the final ring. This piece of jewelry will be a family heirloom that reflects my life's accomplishments. CustomMade gets my highest recommendation for both service and performance. T Johnson”

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Posted 3 years ago

“Excellent customer service and a great end product.”

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Posted 3 years ago

“Great company for custom-made jewelry- tailored to suit your needs and wishes.”

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Posted 3 years ago

“I ordered a rose gold signet ring and I could not be more pleased with the result. CustomMade helped me every step of the way and even made suggestions when I wanted to include a short motto that could not fit on the ring face. I received my ring promptly and now I proudly display it on my index finger. I just love it!”

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Posted 3 years ago

“Every part of this process was made easy by the team here. They stayed in touch with me and explained everything very well. I had to leave for work with no way of talking they put my project on hold tell i could continue. It was like nothing happened they are amazing people and did a amazing job. I have already told a alot of people who I work with about them and recommend this to anyone looking for a one of a kind ring. Price was in my budget and worked with me to make sure I was still getting the best. Amazing job”

CustomMade.com 5 star review on 16th May 2022

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Posted 3 years ago

“The communication is really good between the designers and the customers, I like that they took every little idea I had and made it come to life perfectly I would very much order again from this company.”

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Posted 3 years ago

“I was thrilled with the experience of the design process as well as the final rings that I received. They were extremely responsive, helpful, and professional, despite me being somewhat picky about things. They were very accommodating of my questions and concerns. Most importantly, she said “yes!” My fiancé loves the engagement ring and matching wedding band, adores the fact that it is custom and that I was a part of the design process. That only would've been possible with Custom Made, so I am very greatful.”

CustomMade.com 5 star review on 15th May 2022

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Posted 3 years ago

“The process was super easy! They did a great job of laying out what the process was and what needed to be done and were extremely helpful. They presented good ideas for our ring and were very open to the comments I made. Overall was a great experience!!”

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Posted 3 years ago

“I am one of those individuals that when it comes to purchasing a piece of jewelry, I have to see it in person. Buying something online and entrusting a team was something I was not comfortable with, especially during the process of creating my future wife’s engagement ring. Custom made made me a believer. They took my hand (metaphorically) and guided me with each and every step of the process. The design team is easy to work with and accommodated all of my requests with exceeded expectations. I am extremely grateful to the custom made experience and to their team. They have something special here.”

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Posted 3 years ago

“The team was absolutely phenomenal and I couldn't be more pleased with the way the custommade team brought my dream to life with the ring. Every step of the way the lines of communication were open and I felt involved and included in the whole process.”

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Posted 3 years ago

“Going into the ring buying process doesn't sound easy and it sure isn't. But I am glad I stumbled onto custom made's website. The process was smooth, and communication with employees was reliable and quick. Not to mention, of course, is the final product which turned out way better than I could've hoped going into this process. I would recommend anyone to try out this service as it turned what was a daunting task into a straightforward and engaging process. Overall a trustworthy site with tons of customization options at affordable prices!”

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Posted 3 years ago

“Amazing work, I was speechless when I received the ring. Brought to tears and the process was so quick and easy, any question I had or adjustments I wanted made were done immediately!”

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Posted 3 years ago

“Everyone involved in the project was very helpful. The samples were great for putting ideas into words with my very limited prior knowledge of rings and details. They worked with me every step, from the stone to specific cuts and explained clearly differences for pricing, cuts, lab grown vs natural, and how some options affected others along the way (like beveling). They offered a payment plan if necessary to make the purchase easier and easily let me reschedule delivery when i realized i would be out of town that week. Overall, it was a great experience and i'm excited to propose with the ring they made me.”

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Posted 3 years ago

“The ring looks amazing! Worth all the design discussions”

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Posted 3 years ago

“Easy and quick production and design. Communication was quick and open, and didn't have to commit before I felt comfortable.”

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Posted 3 years ago

“Everyone I talked to was helpful and patient. They explained everything and done a great job.”

CustomMade.com 5 star review on 11th May 2022

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,955 reviews