CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,955 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th August 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These people are awesome! I’ve reached out to them to make a few things for me and they always came out amazing! They also made them very quickly too which is always a plus”

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Posted 3 years ago

“They took every measure to make sure everything I requested was done to what I dreamed about. They took the intial idea and ran with it in a beautiful direction. Excited to complete the ring set. Would recommend this experience to anyone looking for something custom”

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Posted 3 years ago

“CustomMade.com is an amazing company. They work with you through the entire process and the communication is exceptional. Our rings are absolutely magnificent! Thank you so much!”

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Posted 3 years ago

“Beautiful, high quality ring. The design team did everything we asked. Amazing experience.”

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Posted 3 years ago

“I first came to Custom Made for an engagement ring. All the people that helped guide me through the process were extremely patient and helpful. I had an idea of what my GF wanted but I did make some revisions to the design along the way. I never felt like I was a burden by making changes or asking questions. I could tell the folks helping me had a genuine interest in making sure the final product was what I had in mind. We are now engaged and I just got the wedding band delivered from Custom Made as well. They really give you the ability to create something as unique and special as she is and I know my fiance is very happy with the results.”

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Posted 3 years ago

“When I started looking for an engagement ring, I had it in my mind that I wanted to design it myself. I wasn't sure if that was possible or not but I quickly found this website and started looking around. At first, honestly, I was very skeptical. My thoughts were like, "How could someone catch my vision through messages?" or "Can I trust this? Is this legit? How detailed can I get?" There's just a lot of things that you have to watch out for these days on the internet, as most people are aware. After thinking more about it, I decided hey, what could a quick message hurt. I quickly learned even on the first message that this was exactly the site I wanted to use. The staff is genuinely willing and ready to help you. You are able to tell they care about what you want, and will do whatever they can to make sure you get what you want. I was kind of picky with what I wanted, and I never felt like anybody was mad or annoyed that I was like "mmm, no I'd like this and this changed." I changed designs and ideas a lot, having said that, I found the time response on messages and designs/new designs was always very quick. I don't think I waited more than 8 hours without getting a message back or some sort of update on when I should hear back. This is exactly the service and quality I was looking for when I started looking for places that do this. I could go on and on about how pleased I am with this company. Amanda's ring turned out perfect, and she said "YES" on April 28th, 2022! She LOVES the fact that it was all hand picked from the beginning to the end! I gave her the password to my account, so she even went in after the proposal and read all the messages sent back and forth to come up with this perfect design! If anyone out there wants to design their own "CustomMade" engagement ring for their life partner, I suggest you use this company! They treat you very well during the process, and for the life of the product after the fact. If you're reading this, then create a profile and get to work! The people are great :)”

CustomMade.com 5 star review on 20th May 2022

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Posted 3 years ago

“Absolutely loved the customer service I got from these lovely people. They were always keeping me updated on every little thing, and they were always willing to make minor adjustments if I had any requests. The ring turned out beautiful”

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Posted 3 years ago

“Great iterative process that really lets you make the perfect ring”

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Posted 3 years ago

“Everyone was very friendly and very professional. The design team did a great job of working with the ideas that I had for the engagement ring. The ring turned out perfect and my finance loves it.”

CustomMade.com 5 star review on 19th May 2022

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Posted 3 years ago

“My experience with CustomMade was amazing. While I was working with them, I also worked with couple of jewelry designers on the side, so I have options for the best design and quality. But the price the CustomMade offered with stone quality and the service was no-brainer. Any message was answered super fast (amazing customer service) and I really enjoyed the process. The 3D design was super helpful to get a great idea of how the piece will look like and the final product was super close to what is was in the 3D design. During the process, I interacted with several people and everyone was super professional and helpful. I just received the ring and I could not be happier. I highly recommend them if you want to have a unique piece.”

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Posted 3 years ago

“It’s the best experience from deciding how will look to the final product”

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Posted 3 years ago

“Everyone that I worked with at CustomMade was outstanding. Very patient and professional. They were not happy until I was happy. I certainly felt like there were several times that I was being too "picky" but I was never made to feel like I was a burden. Everyone made me feel comfortable and valued. The ring turned out better than I could have ever imagined. My Fiancé (that's still a weird thing to say) absolutely loves that her ring is a direct reflection of me. She feels it's more meaningful coming from my mind and my heart, than one chosen from a selection at the store. I was able to choose sketches, individual stones, tweak designs, and even ask for input and advice from CustomMade's professionals. Words cannot fully express how great this entire process was, start to finish. Replies were prompt, usually daily. I got into the habit of checking the website first thing when I wake up, because there was always a new message to look forward to.”

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Posted 3 years ago

“This was an amazing experience. I can’t wait to use it again”

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Posted 3 years ago

“I literally got to design my fiances ring exactly how I imagined it. We went through every detail together. I got every question I could think if answered. The shipping was incredibly fast and reliable. They worked with me on my payment scheduling. I was never left out and relieved emails almost daily with updates. I didn't think the project could move as fast as it did.”

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Posted 3 years ago

“Everything was great! Everyone I worked with was very professional and patient with me, even though the design changed a few times. Once the design was finalized production and shipping went very quickly, and the final product was even better than I had anticipated!”

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Posted 3 years ago

“I came to CustomMade wanting a resident evil 8 inspired ring made and they did not disappoint. Not only were they professional in communicating and understanding my needs for the overall look of the ring, but the quality and craftsmanship of the final product was amazing! I love my new RE8 ring and the gamer inside of me is very much satisfied! Definitely recommend to anyone looking to get their own custom made ring- they’ll provide excellent service with an equally excellent product! Thank you again CustomMade”

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Posted 3 years ago

“A great team to work with. I really enjoy designing my own family signet ring, I would recommend this team to anyone looking for custom rings.”

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Posted 3 years ago

“Excellent customer service, very personable and prompt. My pendant is from a drawing my husband used to do. He passed away August 2021. It turned out exactly to my specifications and brought tears to my eyes. It's perfect! Don't hesitate to do business with CustomMade. You will be very happy!”

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Posted 3 years ago

“Excellent and very friendly communication with me throughout the design process through to the delivery process. Very happy with my signet ring!”

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Posted 3 years ago

“I had a wonderful experience!! My mom and I designed a class ring to celebrate my graduation from college. Everyone at CustomMade was kind, helpful, and very efficient. They kept us updated through every step of the process. The ring itself is high quality and very detailed.”

CustomMade.com 5 star review on 18th May 2022

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,955 reviews