CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,955 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,955 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 14th August 2025

1678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish the process was made very easy, with as little or as much input as I wanted to give. It was also considerably fun. My fiance absolutely loves the ring and the folks at custom made nailed it!”

CustomMade.com 5 star review on 26th May 2022

Helpful Report

Posted 3 years ago

“My experience with Custom Made was spectacular! They have such a nice and caring staff that is willing to help in every way they can. I personally had a lot of changes and tweaks I wanted to make to my design, and they never hesitated to help make it happen. The custom 3D models are amazing and really helped me in making decisions about my design. My piece turned out better than expected!”

Helpful Report

Posted 3 years ago

“Excellent presentation. timely delivery. Done exactly to taste! Highly recommend”

Helpful Report

Posted 3 years ago

“CUSTOMER SERVICE AND SUPPORT WERE TOP OF THEIR CLASS. THE TEAM THAT WORKED WITH ME FILLED ME IN ALL THE WAY AND WORKED WITH MY IDEAS. EASY TO WORK WITH AND ON TIME.”

Helpful Report

Posted 3 years ago

“Got the ring I needed and wanted perfect down to a T. Thank you guys so much. I couldn’t recommend you enough.”

Helpful Report

Posted 3 years ago

“The entire process was incredibly easy. The designers were flexible and had some really neat base designs based on my original requests. The rings turned out stunning. And he said yes. Can’t be upset about that!!”

CustomMade.com 5 star review on 25th May 2022

Helpful Report

Posted 3 years ago

“Custom Made was the perfect choice for me and my SO. They were so thorough and would answer any questions that you had throughout the entire process, no matter how insignificant they may have seemed. They explained each step and made sure I was aware of what was going on with my design and ring. They catered to everything that I wanted in my dream ring and were able to merge multiple designs to help me do that. Custom Made was able to bring my dream ring into reality and I couldn't be happier with it!”

Helpful Report

Posted 3 years ago

“Experience was AMAZING. I legitimately can't recommend this place enough to someone looking for excellent, through, and well-communicated custom work. The handoff process between CustomMade team members in the project thread was seamless (it honestly felt like working with one single consultant the entire time, but was actually a team of 5 or so specialists). Pricing was very fair and (this is worth really reiterating) VERY transparent from the get-go.”

Helpful Report

Posted 3 years ago

“You guys were amazing, so efficient and easy to approach”

Helpful Report

Posted 3 years ago

“CustomMade certainly is an experience. For someone like myself where the topic of proposing is not necessarily something that comes naturally to me, this can be a daunting experience (and of course expensive investment!). For those who are just entering the market and getting their bearings, it is hard to ask for something truly custom, it is not easy to gauge how good of a job the team will do, nor whether you will like it at the end, and of course whether your partner will like it as well! Especially when your partner barely wears any jewelry to begin with. What CustomMade did was to offer exactly what I needed: calm professionalism and reassurance in the steps taken towards this project. They were detailed, methodical and gave expert opinion when I would not know how to proceed. They have an incredible team which continuously supports you by asking questions, providing suggestions, alterations, you name it. And if you midway decide to "scratch all that, lets start anew" they do exactly that. Every little issue, every little nuance and detail, they tend to, and any small piece of doubt you might have, they will address, until the final result is perfect. When I embarked on with them, I thought I was asking for the impossible, but that was clearly not the case. Not a week later from when I gave the last green light, I had in my hands exactly what I had described and asked for. When you know that you have a competent team on your side, there is little you are afraid of! I am wishing the team all the best as they clearly deserve it! I will update the review with some pictures at a later date.”

Helpful Report

Posted 3 years ago

“Dealing with Custom Made was absolutely fantastic! I had general ideas on what I wanted for my fiancée's engagement ring, and they were able to make it come to life! There team was amazingly professional and helpful, and able to help me every step of the way with the process and any questions I may have had.”

CustomMade.com 5 star review on 24th May 2022

Helpful Report

Posted 3 years ago

“I was looking for an engagement ring for my soon to be wife but nothing on the market fit her unique personality. I came across this website through google but was skeptical at first because the ring i had in mind was unique and nothing like anything on the market. After seeing the 3D renderings i quickly realized that this company was more than capable of achieving my goal while remaining within my budget. When i received the ring it person i was amazed at how they literally took my idea and brought it to life! I highly recommend working with them if you have that special person in your life and you want to get them a one of a kind ring!”

Helpful Report

Posted 3 years ago

“The rims are beautiful and the process was so easy.”

Helpful Report

Posted 3 years ago

“I absolutely love the ring CustomMade created for me! Their customer service was incredible. My worker Nic was constantly in touch with me and incredibly patient with me during the process and kept me informed throughout every step! I would give a 10 star rating if I could!”

Helpful Report

Posted 3 years ago

“I knew the ring design I wanted and searched many places to find it- stores, magazines, internet. I found CustomMade online. So I took a chance. I am SO glad I did. CustomMade turned my dream into a reality. Their representatives were up front and in touch every step of the dream to design process. They made me feel part of the process-my final approval was their goal. This is a legitimate company of capable, conscientious and ethical artists. I am so delighted with my ring!!!”

Helpful Report

Posted 3 years ago

“Professional all the way from start to finish”

Helpful Report

Posted 3 years ago

“Simple and easy design process. They were very responsive to the changes that I requested and answered any questions that I had. When we got to the production process, I was kept aware of the ring at all times. When we received it, the ring was exactly what we expected and the quality is excellent.”

CustomMade.com 5 star review on 23rd May 2022

Helpful Report

Posted 3 years ago

“I was slightly skeptical about buying from an “online” jeweler. However when I read the few reviews that were out. I could tell they were genuine. 100% I would recommend this to anyone who wants to purchase a fine piece for anyone you want to spoil or care deeply for. From start to finish Custom Made has had a very friendly, knowledgeable and overall professional team. They reminded me every step of the way m, that the outcome will be however I dreamed it could be. The designers were extremely helpful incase I was lacking any inspiration. The process was very quick but never rushed! They really took the stress out of finding that perfect ring.”

Helpful Report

Posted 3 years ago

“They didn’t just customize the ring they customized the experience. Every single detail was mine to create. I had a while team of people who were flexible and understanding. It was the most hands on buying experience I’ve ever had! The ring turned out exactly how I wanted and I even had some helpful ideas and additions from the team. They helped me understand what I wanted! I could’ve have asked for a better experience!”

Helpful Report

Posted 3 years ago

“Excellent communication and ideas with willingness to incorporate my thoughts I couldn’t put into ideas.”

CustomMade.com 5 star review on 22nd May 2022

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,955 reviews