CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,288 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reviewed several companies before selecting Custommade. I wanted a family crest ring made. The crest has extreme detail. CustomMade walked me through each step of the design process and offered helpful suggestions. These people are professional, artesian, and deliver a quality product beyond expection. I am extremely pleased. The end price was less than the initial quote,”

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Posted 3 years ago

“The representatives were extremely helpful through every step of the way. Also very patient and it seems like they really care about the satisfaction of the customer.”

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Posted 3 years ago

“When I first started looking for a engagement ring it was definitely a nerve racking experience. However, once I started working with the CustomMade designers it made the experience exciting. The staff was very professional and responsive and most of all understanding throughout the whole process. The ring turned out better than I could have imagined, and my fiancé(!!), feels the same way. I will be recommending CustomMade to anyone looking for a special piece for their special someone!”

CustomMade.com 5 star review on 6th August 2022

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Posted 3 years ago

“I came to Custom Made with an idea already, not only did they help finish that idea they made the perfect ring, it is exactly what I envisioned.”

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Posted 3 years ago

“I loved working with this company! They have been great to work with. They communicate every step of the way when creating my ring. They were friendly and very informative! I absolutely love my ring and how it turned out! 10/10 would recommend this company!”

CustomMade.com 5 star review on 5th August 2022

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Posted 3 years ago

“From the beginning, my experience was welcoming. With followups, I got received exactly what I wanted. So thankful!”

CustomMade.com 5 star review on 4th August 2022

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Posted 3 years ago

“Fast response and they delivered what I asked for”

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Posted 3 years ago

“Great customer service, I love how I had a say in how the ring came out. They are very attentive and kept me up to date with every step and where the ring was along the entire process! Definitely would recommend”

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Posted 3 years ago

“Very cooperative, beautiful work, and excellent communication.”

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Posted 3 years ago

“We designed a custom necklace for my mom's 70th birthday. After shopping around at local jewelers, I luckily found Custom Made. And save 75% of the quoted cost from others and had a beautiful, custom necklace that brought tears to my mom's eyes. They were extremely communicative throughout the process and true professionals all around. I will use Custom Made again and again. Thank you!!”

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Posted 3 years ago

“CustomMade and their team was amazing to work with. Each member was excited and passionate about their work and helping craft exactly the engagement ring I was looking for. They were more than flexible with adjustments during the design process tailoring to my wants. The final product came out perfect! The price is also more than fair for the customization and service they provide!”

CustomMade.com 5 star review on 3rd August 2022

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Posted 3 years ago

“I'm a big fan of Custom Made. The company and their professionals are top notch. They were always great communicators. The entire process was well explained up front. Moreover, they were more than willing to work at my place. Each step was well articulated. The final product is stunning with exquisite detail. I love the ring, and have been getting compliments on a daily basis. When considering a new ring, I would definitely only approach Custom Made. In general, they are great folks with superlative expertise.”

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Posted 3 years ago

“I love the ring that the team designed for me especially the engravings they did for my fiancés ring.”

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Posted 3 years ago

“CustomMade delivered a BEAUTIFUL ring to me after being nothing but patient, transparent, and INCREDIBLY helpful. I couldn’t be happier!”

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Posted 3 years ago

“My experience with CustomMade was fantastic! They were absolutely very forthcoming about all the steps in the process to design and purchase a ring. They were very informative and very reassuring! The design came out beautifully, and I couldn’t have envisioned such a nice piece! I will most definitely be consulting with them anytime I need a project done! It is pricey, but you get what you pay for!”

CustomMade.com 5 star review on 2nd August 2022

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Posted 3 years ago

“Struggled to decide on a 10 year anniversary ring for my wife, as nothing seemed quite personal enough. Custommade.com to the rescue.... Their professional design team helped me develop a ring design which captured my wife's style to a tee. The design process was very easy from my point of view, with any changes requested being accommodated, no matter how intricate. The final piece is absolutely stunning and I can't wait to see the look on my wifes face when it comes the time to gift it to her. Absolutely one of the better decisions I have made, I couldn't be happier. Thank you Custommade.com 😁”

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Posted 3 years ago

“CustomMade is an incredible business. There for you every step of the way no matter where you are in the process of planning a piece. They presented tons of ideas and the information to learn about the options presented. Sketches were spot on to my imagination but they were very accommodating to make sure I was 100% happy with our final plan. Delivered quickly & safely, too. I couldn't be more thrilled with CustomMade's service.”

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Posted 3 years ago

“These guys worked around my budget and time-frame and stoll gave me a fully custom piece! The service was absolutely outstanding and I would 1000% recommend them to anyone that wants a very custom and special piece!”

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Posted 3 years ago

“I believe the custom work was fantastic with high quality and they were very prompt with updates and making sure I like the piece.”

CustomMade.com 5 star review on 1st August 2022

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Posted 3 years ago

“From start to finish every person I worked with during the process was nice, informative, and quick to respond to questions. They took the initial answers and inspiration photos I gave and came up with two beautiful designs, one of which ended up being the exact replica of the engagement ring. The ring came in right under budget and looks absolutely amazing! I will be recommending CustomMade to anyone looking for an amazing experience.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,288 reviews