CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,288 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a custom signet made for a member who was retiring after 35 years in the Canadian Armed Forces. Working with CustomMade was easy and seamless. The staff took me through each step of the process and we’re extremely helpful, knowledgeable and quick to respond to any of my inquiries. The site made it easy to upload photos and the threaded chat feature throughout the entire process made it quick and easy to go back and review progress. Through the 3D design process I was able to make tweaks to how the ring was customized before it was fully produced. Shipping was quick however being in canada there was an import fee which the company did let me know could be a possibility. The ring arrived with a certificate of authenticity and lifetime warranty. The member who this ring was given to as a gift was elated with how it turned out. He will forever have this keepsake to recognize a dedicated career.”

CustomMade.com 5 star review on 30th June 2022

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Posted 3 years ago

“Super helpful throughout the whole process great product and super nice people to work with to design this beautiful ring”

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Posted 3 years ago

“I cannot say enough wonderful things about working with Custom Made. They were quick to respond and provide excellent insight to the project, and offered direction when I had no idea what I was looking for. They offered excellent ideas and created a beautiful piece I look forward to passing down to my children one day. If you want an affordable, unique, beautiful ring, do not hesitate - trust the process and go for it!”

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Posted 3 years ago

“I can't thank custom made enough they were so helpful and patient with me and my decision making!”

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Posted 3 years ago

“The ring was perfect and very well made. I couldn’t have asked for more”

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Posted 3 years ago

“I was interested in creating a unique designed ring. I found CustomMade online and was exceedingly satisfied throughout the process. Detailed updates, great and friendly staff, no surprises and upfront notification of the amount estimated. The end result was a finely made quality product that I can proudly wear (and can foresee it being passed down generationally). Great company with excellent staff!”

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Posted 3 years ago

“This is my second piece from Custom Made and they have been very consistent at making stunning rings. They're response time is great and they take all feedback from the client and follow through. The ring they made looks beautiful and goes perfect with the engagement ring they previously designed.”

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Posted 3 years ago

“CustomMade exceeded all expectations in crafting the perfect engagement ring for my wife. Immediately following the proposal, we decided to create a custom ring for me to match hers, and it came out amazing! We now have our matching pieces, carefully designed and crafted to be representative of us and our love. I could not be happier with the result & working with CustomMade is an absolute pleasure! As a professional artist, the aesthetic of these lifetime pieces is intensely important to me, CustomMade made it all possible.”

CustomMade.com 5 star review on 27th June 2022

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Posted 3 years ago

“CustomMade was incredibly helpful and attentive throughout my engagement ring buying process. First, I'd like to say that the ability to design the engagement ring I wanted, to the level of detail and specificity I wanted, could not be found anywhere else. CM's team was patient, available, and never pushed back on any of my requests or comments. They really were there to create my vision. They were also incredibly understanding in the early stages when I was unsure of what to do, or what to create, and they were equally understanding when my timetable changed abruptly and I needed a ring almost 10 months earlier than I thought I would. Hopefully, I'll never have to do this process again, but for anyone else who's thinking of using CM's service: I highly recommend it. For the new generation, I'd also like to say that they were never judgemental and never pushed their own agenda, and I was able to find the most incredible (and perfect) lab-grown diamond through CM.”

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Posted 3 years ago

“This is an awesome service! We saw House of Gucci and my daughter said she wanted family rings. I found Custom Made and they produced fabulous rings that I hope will stay in our family for a long time. The customer service was fantastic and they allowed us to make a million changes to the rings before we finalized the rings.”

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Posted 3 years ago

“After having bought a conpletely custom engagement ring and then wedding band, I can say firsthand that CustomMade makes extremely high quality products. From their timely responses and input, to ultimately the finished ring, they have everything set from top to bottom. Highly recommend.”

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Posted 3 years ago

“Communication was very thorough and timely. We are very happy with the service provided by CustomMade. We made a mistake with the ring sizes but Carla, Eula and the team supported us wholeheartedly and remade the rings within 2 days to make our deadline. The rings turn out to fit our middle fingers in the end but we have decided to wear them that way. The details are nicely done and the rings are exactly like how we designed it. Thank you so much!”

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Posted 3 years ago

“I recently ordered a ring The team really helped my project come to life they where really helpful and understanding I really recommend getting something they are very helpful and the stuff they make is just beautiful”

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Posted 3 years ago

“From start to finish, Custom Made provided an enjoyable and detailed buying experience. I cannot recommend them enough. My ring will be part of me forever. The design rendering is what sold me on the purchase. They are of the highest quality. No complaints or issues at all! You won’t be disappointed.”

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Posted 3 years ago

“They were extremely patient & helpful throughout the entire process, from design to completion. I was so happy with my custom wedding band & engagement ring.”

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Posted 3 years ago

“First of all she said yes! Second; You can get a more expensive name brand ring that is far less valuable and unique at retailers, or come to Custom Made for the best ring you could envision for the one you love.”

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Posted 3 years ago

“I had an exceptional experience working with CustomMade to make my wedding band. I wanted a representation of the tree of life that balanced the branches and the roots.I had an idea and the artists at CustomMade did several iterations that were close but not quite. Finally, I did a sketch and the artists did a perfect, beautiful work of art that eventually became my wedding band. I love it. I cannot recommend CustomMade highly enough!!!”

CustomMade.com 5 star review on 26th June 2022

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Posted 3 years ago

“A very pleasant experience, with the whole design and process team. Everything was explained and my very comment was taking into consideration. They designed a full ring concept for a deposit and then finished the ring in less then 1.5 months I think. I really enjoyed it being very hands on experience. Thank you very much”

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Posted 3 years ago

“CustomMade showed me what a comfortable, enjoyable and stress-free jewelry buying experience should be! Really, there are so many points I could rant on about how great these guys are. For one they didn't offer me a desing packed with things so they could reach the maximum of my budget, they went with our tastes, and the piece ended up being almost $1000 cheaper than I had planned to spend at most. Every milestone of the design was accompanied with pictures of how things are done and how they work, and with a 3D Model of our ring. When they say they want to keep their customers happy, comfortable and informed during the whole process, they really mean it. I'll be lauding them on every chance I get, online and to people in my life. Thank you guys!”

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Posted 3 years ago

“My experience with Custom Made was amazing. From the professionalism of the staff to the timely response, this company is doing it right. They made my buying experience incredibly simple and answered all the questions I had throughout the process.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,288 reviews