CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,960 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,960 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 17th August 2025

Luke

Nikkolas Reyes

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

CustomMade.com 5 star review on 26th June 2025

Kevin Brooks

1679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have hunted for a signet ring AND purchased 2 signet rings with full disappointment on my purchase. I saw this company and started step-by-step message reviews and as we proceeded through the steps the presentations made me go to the next step, thinking if this ring is the real as presented produce, my future searches would start with Custom Made. I received my ring and will or could find a more beautiful signet in the world... it is more than I expected in my 10-year search for the perfect family ancestral Signet ring. Future custom design in my futre will start with Custom Made”

CustomMade.com 5 star review on 15th April 2022

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Posted 3 years ago

“From the very start the design team was so in tune with my ideas. The process was very well outlined and we are so happy with the rings we received. Highly recommend!!”

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Posted 3 years ago

“CM made sure my son's design was perfect and was exactly what he envisioned.”

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Posted 3 years ago

“Can’t thank enough CM made team for making my new custom ring!!!! I am a happy return customer, CM takes customer support to a whole new level, I really, have never seen anything like this before. You guys are amazing and thank you for making my new ring! I love it!”

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Posted 3 years ago

“So I’ve had the ring for a few weeks now. I’ve had the opportunity to wear it to various events and have gotten all the compliments on it :). It’s craftsmanship is easily noticeable and the process in designing the ring was very pleasant. I changed my mind a few times and their team remained patient with me! My one and only complaint albeit a small one is the gold content. I own a lot of jewelry that is 21 karat or higher. So this ring doesn’t have the same depth of color. That being said i completely recommend Custom Made if you’re looking for a truly unique piece.”

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Posted 3 years ago

“I had an outstanding experience with CM from start to finish. They helped me with pamphlets detailing everything I needed to know about gemstones, metals, and design patterns, and their team came up with some amazing ideas based on my input and needs. Would definitely recommend working with Diane, Will, Matt, and Laura!”

CustomMade.com 5 star review on 14th April 2022

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Posted 3 years ago

“The Custom Made team did an amazing job of creating a unique keepsake class ring for my daughter that I am confident she will treasure and wear with pride for the rest of her life. The Custom Made team communicated their ideas and feedback with each evolution or step with the objective of ensuring complete customer satisfaction. This has been an amazing process and I highly recommend and endorse their services to any person seeking a unique, classy and special piece of Jewelry!”

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Posted 3 years ago

“The process was so easy. The designers really put my ideas onto paper in a beautiful way. Then choosing the stones for the ring was easy and I learned a lot about all the different types. They updated me on every step and I was so happy with how the ring turned out. I even got it a few weeks earlier than I expected. I strongly recommend this company to anyone who is thinking about marriage.”

CustomMade.com 5 star review on 12th April 2022

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Posted 3 years ago

“CustomMade and Ty made the process of refurbishing a vintage ring incredible. Ty was great to work with and kept me well informed and updated throughout the whole process. The finished product exceeded all of my expectations and am very happy with the overall experience. I would refer CustomMade to anyone looking for a ring. Couldn't be happier with the process.”

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Posted 3 years ago

“I had an amazing experience with custom made. From start to finish I felt really looked after. I had a ring made to honour my grandparents and the custom made team listened to everything I had to say to make my dream become a reality.”

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Posted 3 years ago

“Each department was very helpful and informative through the process of creating my fiancé ring. Custom made has Helped me make my vision a reality.”

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Posted 3 years ago

“CustomMade made designing and purchasing my engagement and wedding bands so easy! From sketching several design models, to answering endless questions I truly feel like they took my vision and made it come to life. I highly suggest using CustomMade for any jewelery needs!”

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Posted 3 years ago

“One of the best customer services out there. They are truly there to make your custom jewelry piece come true! I could not be happier!”

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Posted 3 years ago

“Great experience with CustomMade for personalized ring design. There are few options available in traditional ring designs for men and hence I decided to give this a try. The team was very helpful and patient with my design ideas and reiterated multiple times till I was satisfied with the final design. The outcome was superb and I would recommend it to anyone looking to design their own jewelry with experts.”

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Posted 3 years ago

“Amazing experience they talked me though every step”

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Posted 3 years ago

“I had no idea how to go about getting an engagement ring for my girl. Being a nerdy guy, I decided to search the internet for a solution. Lo and behold, CustomMade was the highest-ranked on google and thank God it was! I signed up and contacted them about the fact that I had no idea what to do. They answered every single question I had, guided me through the entire process, and even sent me updates every few days! I had a few periods where I wasn't as responsive as I should've been, and they still handled everything so well. I can't believe I'm saying this, but I wish I could go through the whole process again because they made it so enjoyable. 10/10 I'd definitely recommend them to anyone. P.S. she, her friends, and family all loved the ring!”

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Posted 3 years ago

“I would 100% recommend CustomMade to anyone; particularly those who desire to create a one of a kind design. I wanted to buy my daughter a gold signet ring commemorating her graduation from university. The class rings I could find were not what I was looking for, and so I started looking online for other options. I wanted an image on a gold signet pinky ring of the dome of the most iconic building on campus with the university name circling the image. CustomMade worked tirelessly with me and revised the design until it was perfect. They were courteous, professional, timely and knowledgeable. Questions I asked were often answered within minutes and always within the same day. A computer rendering of the image showed me exactly what the finished product would look like. Prior to production, CustomMade sent a very detailed agreement to make sure everything was exactly as planned. Once production started I received weekly updates informing me of progress and what to expect next. Prior to shipping I received multiple images of the beautiful ring-it was perfect! Shipping was insured and the package was to be signed for upon delivery; tracking made it easy to know exactly when it would arrive. My error was in misreading the dimensions of the finished product and when the ring arrived the ring face was bigger than I had specified. I was in a complete panic, as the ring was now paid for and in my possession. Although it was beautiful, the face of the ring was much too big for a young woman to wear. I immediately contacted CustomMade, and they sent me an insured shipping label and promised to revise it free of charge. The ring went back to production and the staff was again extremely polite and helpful and kept me informed of progress. Today I received the finished product and am thrilled! My daughter graduates in one month and I know she will treasure her one of a kind class ring! When I started this project, I was very nervous. CustomMade was fantastic to work with; very professional, extremely patient and kept me informed from start to finish. The quality of the ring is excellent. I would enthusiastically recommend CustomMade to anyone!”

CustomMade.com 5 star review on 11th April 2022

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Posted 3 years ago

“From start to finish, totally professional, informative, and helpful. The pieces were amazingly beautiful and expertly crafted, thank you. When I need another piece it will be done by your company! L.A. Saint-Louis”

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Posted 3 years ago

“I went in with a vague idea of the ring I wanted, I loved the way they displayed options without overwhelming me. The people who worked with me were super responsive, extremely helpful, and seemed excited to be part of my process. The timeline, was quick, the price was affordable, and the final product was exactly what I dreamed of.”

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Posted 3 years ago

“Amazing experience. Fast and reliable! I was skeptical at first. . But CustomMade came through with my now fiancées dream engagement ring!! Thank you so much guys! You knocked it out of the park! Justin”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,960 reviews