CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,974 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1690

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at Custom Made are super friendly and respond within an hour. The design team worked with me every day until the rings came out perfect! I will definitely recommend Custom Made to any friends in the future.”

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Posted 3 years ago

“CustomMade made the entire process of finding the right engagement ring for me so much easier, because it didn't exist until we designed it and they created it. I was worried I'd have to go to a local jeweler to pick something pre-made from a rack. Everyone here was knowledgeable and courteous and so incredibly helpful that I can't imagine what others go through at a pre-made jeweler. From the drawing board to her finger, the entire experience was so effortless and amazing and they even used a stone from an heirloom ring in my design! Now I have a one-of-a-kind fiancé and she has a one-of-a-kind ring thats she's absolutely in love with!”

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Posted 3 years ago

“The process from start to finish is very direct and there's no pressure in deciding what you want. The final product looks just like the pictures and I couldn't be happier!”

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Posted 3 years ago

“I was extremely impressed and happy about my experience with CustomMade. From start to finish, my production and design consultants/team were super organized, supportive and engaged in my project. I was super impressed by how active the team was in responding and updating me about every step in the process. My team worked with me for about 3 months to perfect and bring my unique piece to life. Despite not knowing exactly what I wanted to begin with, they guided me through the process. It can be very hard sometimes to trust to do custom work via a website/ online but CustomMade made it very personalized and I felt very connected with the people working on my piece. They were very open to any changes I requested with my piece and overall just made me feel comfortable with the whole process each step of the way! I would recommend anyone interested in creating a unique and quality piece of jewelry to work with this team.”

CustomMade.com 5 star review on 21st December 2021

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Posted 3 years ago

“From start to finish, the process was flawless. Great communication between myself and the design staff. This ring is for our 40th anniversary and I had some specific requests. They listened and were able to craft a design that is everything I didn't even know I wanted. Not knowing how long this process would take, I started about 6 months out from our anniversary. 2 months later it is done and it is beautiful. Now I just have to keep it hidden for four more months. Thanks to everyone in sales , design, and production at CustomMade.com for making this beautiful ring, and making my life a little easier.”

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Posted 3 years ago

“My custom design turned out better than I imagined!”

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Posted 3 years ago

“They did an excellent job designing a ring around what I asked for. Wonderful experience!”

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Posted 3 years ago

“Fantastic experience from the planning all the way to having the ring on my finger. If you are looking for a custom ring done right CustomMade has you covered.”

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Posted 3 years ago

“The whole design process was fantastic. I'm very happy with the experience and the final product!”

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Posted 3 years ago

“I had an idea for my BFF's 50th birthday that seemed an impossibility: custom cufflinks in his complex personal heraldry. But CustomMade took the impossible and made it into an exquisite heirloom piece of art. He'll be gobsmacked, and I am already delighted. The team is wonderful about keeping clients in the loop and informing on every stage of the process. I would (will, and have) recommend CustomMade repeatedly and devotedly to anyone looking for this kind of work. Thanks so much CM!”

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Posted 3 years ago

“The experience working with the staff of CustomMade was wonderful. The team focused on delivering exactly what I wanted and worked with me to answer any questions I had. The final product was beyond perfect!”

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Posted 3 years ago

“I wanted a necklace to commemorate where we scattered my daughter's ashes. I hesitated for months. I had no idea where to get this done. I searched online and found some solutions that just were not right. I had a vision of what I wanted. Then, I found CustomMade. At first, I thought this company was too good to be true. I read and reread the information about the process. I finally decided to take a chance. I was thrilled with the process, the communication and the final result. I highly recommend CustomMade!”

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Posted 3 years ago

“Everyone was great, and helpful every step”

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Posted 3 years ago

“My engagement ring is everything I dreamed of and more. Custom made worked with my fiance Jeremy to make his vision a reality and created the perfect unique ring that suited us perfectly. He wanted a nature theme that incorporated our birth stones and custom made was awesome with all the tiny details. It is sturdy, well made, and fits perfectly. I can't wait to wear the matching band, which is also beautiful and enhances the engagement ring perfectly. Very happy with custom made!”

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Posted 3 years ago

“This was the best experience I have ever had the pleasure to apart of with a beautiful outcome.”

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Posted 3 years ago

“From start to finish the experience was nothing short of flawless. Was I a little apprehensive of using an online jewelry company but after reading the reviews my doubts were quickly gone. Communication is key in any business, and everyone I dealt with through the various stages of the design and build was on top of things. The ring turned out incredible, I met my Fiancee working on a medical helicopter so I wanted to make this ring one of a kind so the design team and I worked together and we were able to incorporate a helicopter in the ring. I have attached pictures. It is so subtle, yet perfect. The pictures show the design, but the ring is so perfect the pictures do not do it justice. The zoom level of the pictures shows the reflection of light, I first thought that it was blemished but trust me it is not. You will not be disappointed. I cannot recommend CustomMade enough. Simply put, Perfection!!”

CustomMade.com 5 star review on 19th December 2021

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Posted 3 years ago

“The team was absolutely fantastic. Very helpful and responsive to all the requests I had. The ring turned out great, I couldn't be happier with the result!”

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Posted 3 years ago

“CustomMade staff were caring, interested, and so helpful to get my ring done just how I envisioned it. The quality and detail was fantastic.”

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Posted 3 years ago

“CustomMade got my ring just right. I couldn't ask for greater service and detail on the ring for my dream girl”

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Posted 3 years ago

“My 17 y/o daughter underwent a new scoliosis surgery in 2020. For her “spineversary” I wanted something unique and memorable. Just like the experience was for the two of us. We spent a month in New York in the middle of Covid, getting a surgery that only 3 doctors in the country performed. All so her back could still bend and move like normal. This experience deserved more than balloons and a cake. I had this idea to have her spine made into a pendant for her. The team at custom made took the X-rays and sent me several options. And each time, I made a different choice or backed up and went another direction it wasn’t an issue. They are patient, kind, communicative. My project felt like it was just as important to them as it was to me. And when I finally said it was perfect. They sent it right on thru and I had the pendants in 2 short weeks. The detail work is amazing. We have people ask us, “is that a spine?” That shows just how amazing. I would easily use custom made again.”

CustomMade.com 5 star review on 18th December 2021

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,974 reviews