CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,974 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1690

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There were great, really great communication, and I love my graduation ring! I had a great experience with them!”

CustomMade.com 5 star review on 12th December 2021

Helpful Report

Posted 3 years ago

“They were very friendly and helped with any and all questions I had. They were very knowledgeable and kept me up to date with everything going on.”

Helpful Report

Posted 3 years ago

“GREAT JOB CustomMade! Presented my custom necklace last night and she loved loved loved it. Kuddos to your team and everything you guys did to make it possible. I will be back!”

Helpful Report

Posted 3 years ago

“It was an amazing experience to design and create a one-of-a-kind ring for my husband-to-be. I really appreciated the attention to detail and the ability to have an iterative process until we got to the perfect place. Thank you so much!”

Helpful Report

Posted 3 years ago

“I'm glad I found CustomMade to create a truly beautiful and unique ring. Being able to work with a team of professionals to create a unique ring was exciting and fun. I can't wait to propose to my soulmate with a ring that is as one-of-a-kind as she is!”

Helpful Report

Posted 3 years ago

“Custom made was great to work with they helped me with all the little details I wanted to get and even changed the plans many times for me it seemed like. The sketches were spot on to what I received in the mail. I didn't think that choosing the ring was going to be the easy part or that I was going to have such a big input on but now planning the time and place to give it to her has become the hard, not a complaint at all. I was surprised at the box the ring came with in the mail it is a nice wooden box that holds the ring, very sharp looking. Thank you to the whole team at Custom Made”

Helpful Report

Posted 3 years ago

“The entire experience was smooth as a hot knife through butter. Every person who was involved with my project took time to introduce themselves and explain their role in the production of my piece, and everyone was beyond kind. Each team member showed the truest and purest form of professionalism and went the extra mile to ensure customer satisfaction. Not only was everyone who helped create my piece incredible, but my final product was truly stunning. Thank you CustomMade!”

Helpful Report

Posted 3 years ago

“The ring was well crafted and beautiful I would totally do it again”

Helpful Report

Posted 3 years ago

“The messages were all informative and kept me up to date on everything going on in the making of my necklace. The staff was super friendly and it was nice to have that open line of communication.”

Helpful Report

Posted 3 years ago

“The service these people give is outstanding! They were very responsive and detailed with the design. They also updated me after the project was complete to let me know what stage of production they were on. I couldn’t have asked for a better experience!”

CustomMade.com 5 star review on 9th December 2021

Helpful Report

Posted 3 years ago

“I had been searching for a place to help make a ring, something special and custom for my proposal. This is the place. Absolutely wonderful customer service and care. The communication was key and very vast responses. True detail and care was taken for my project and it turned out to be a gorgeous piece of custom art. I would highly recommend Custom Made to anyone and have already recommended them to a couple of personal friends. I hope that the review I leave here will help others make the decision to go with CM for their ring maker.”

Helpful Report

Posted 3 years ago

“This place is incredible to work with. They were so helpful, great at communication, and with me every step of the way! I am so happy with the project and hope my significant other loves it just as much as I do!”

Helpful Report

Posted 3 years ago

“Phenomenal experience from start to finish. The team was Dylan on getting me responses answering my questions and even getting the rendering out to me to review and approve. The overall ring is phenomenal as well I've been wearing it every day since I've gotten it and it does not have any signs of wear and tear all the gems are still in place and it definitely received compliments on the ring. I look forward to passing this down for generations to the Future children”

Helpful Report

Posted 3 years ago

“Every member of the design team for my project was super helpful and amazing to work with. And I love the way the rings turned out!”

Helpful Report

Posted 3 years ago

“Really friendly staff and they made the whole experience really easy and fun, we created an amazing ring together”

Helpful Report

Posted 3 years ago

“Team was really helpful, understanding, and flexible. Anything you wish to design they got a great modeling team. And the product was made quickly. It looks beautiful. Thank you CustomMade”

Helpful Report

Posted 3 years ago

“My experience with custom was amazing. They are professional and extremely talented. Every one of my questions was answered promptly and left no doubt in my mind that they understood what I wanted. I am extremely happy with my ring. I would definitely recommend them to anyone.”

Helpful Report

Posted 3 years ago

“I believe this is a fantastic company, they were very helpful and patient when it came to the design process and everything turned out spectacularly. Would definitely recommend them to anyone”

Helpful Report

Posted 3 years ago

“The design team was very helpful every step of the way! The team was open to suggestion and put everything I wanted into the design to make it perfect and absolutely one of a kind”

CustomMade.com 5 star review on 5th December 2021

Helpful Report

Posted 3 years ago

“Truly amazing service and the piece I ordered is everything I wanted and more! Definitely earned me as a repeat customer and I recommend them to anyone looking for custom jewelry”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,974 reviews