CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custom made was the best decision I could have made when looking for my wedding band. They were prompt, trustworthy and got the design exactly how I wanted. 👌🏻”

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Posted 3 years ago

“I'm in love with CustomMade and have already referred them to friends. I had a very specific idea of what I wanted in a wedding band and I could not find it anywhere. I stumbled on CustomMade through social media, created a login, and opened up a chat. Chatting with the different reps from the different departments was the easiest thing; transitioning from department to department was smooth and effortless. I never had to wait long for a response. I got to see pictures of the progress the entire time. Getting to see the dream in my head turn into an actual jewelry piece was so much fun. My ring showed up exactly how I asked, but it didn't match what was in my head as far as size went. Bless Janine, when I texted them in a panic, they quickly ensured me that they would get the ring right, sent me a return address (for free), and I paid the difference in material. CustomMade got my ring redone and back in my hands in about a month. It's. Gorgeous. I'm so pleased with the ring and the whole experience.”

CustomMade.com 5 star review on 13th February 2022

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Posted 3 years ago

“Everything was explained step by step. Constant communication. My ring turned out beyond perfect. I can not express how happy I am with the entire process!!!”

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Posted 3 years ago

“Custommade was absolutely crucial in creating the engagement ring of my future wife’s dreams. They were courteous, knowledgeable, and affordable!”

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Posted 3 years ago

“Great company. They worked with me through every step of the way helping design the perfect wing for my fiancé and it came out PERFECT. From the 3D renderings to the final product pictures it was exactly what I wanted”

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Posted 3 years ago

“I had Hershey Kiss cufflinks done with the first letter in my fiance and mine names they came in in a good time frame and they look absolutely perfect.”

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Posted 3 years ago

“I was nervous about the process at first, but with that said, this was the most interactive online purchase I have ever made. I wanted something unique for my beautiful bride to be and they made the ring set EXACTLY how I envisioned. Every step of the process was handled with extreme care. Very communicative. Very professional. Very reasonable on price. I am so glad that I put my trust in these folks. Thank you custom made for bringing my idea to life.”

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Posted 3 years ago

“Excellent quality, transparent prices and they walk you through each step in the process of making your piece! They also show you examples of what is happening to make the experience feel more personal! Both my partner and I got our rings here. Amazing!”

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Posted 3 years ago

“I wanted a very specific ring made and they worked with me on every part. The ring they made was everything I expected. The ring sizing tools and instructions produced a perfect fit! I will return to this company without hesitation.”

CustomMade.com 5 star review on 12th February 2022

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Posted 3 years ago

“GREAAAAAAAT EXPERIENCE!!! Could not have asked for a better team!! They were EXTREMELY patient with me! Very understanding, adaptable, flexible, and CARING!! It mattered to them what you wanted, and they did everything the could within their capabilities to give you the MOST PLEASANT feeling of safety and comfort while working on your product! From the designer to the planner, ALL OF THEM!! Special shout out to MARIE!! She was AMAAAAZING!!! SO KIND, SO PATIENT, SO HELPFUL!! I couldn't have done this without her, because I don't know anything about jewelry and rings, and she was very understanding of that!! LOVED THIS EXPERIENCE!!! I felt like it was my family that was helping me through this amazing time!!! THANK YOU... for everything you guys have done for me!! I am SO BLESSED to have found you guys!!☺️👏🏾”

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Posted 3 years ago

“I started with an idea for the perfect engagement ring. With the help of the experts at CustomMade, they took my idea, added some of their own opinions and cool details that I didn't think about or know could be done, and made a perfect ring that exceeded my expectations. The customer service was excellent. They worked with me the entire time, kept me updated, and were there if I had questions. When I got the ring and looked at it for the first time, it was even more beautiful than the pictures they gave me. My fiancé and I are getting married this summer. I couldn't be more excited. Thank You”

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Posted 3 years ago

“I approached CustomMade to get an engagement ring and I have absolutely no regrets!! The whole process was very smooth and enjoyable, facilitated by passionate and friendly staff who were quick to communicate with me whenever there were updates or queries. They were very clear with what was happening every step of the way and were helpful with their suggestions for me. I would highly recommend then to anyone seeking a personal ring!!”

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Posted 3 years ago

“Thanks to Custom Made, I now have a family heirloom to be passed to my son and onward. Your team perfectly materialized an idea into a keepsake! Well done!!”

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Posted 3 years ago

“It was a very good experience overall. I was listened to throughout the entire experience, and there was great communication. All my questions were answered, any issues I had with designs were fixed. I got an amazing and beautiful ring.”

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Posted 3 years ago

“High quality products, service, and user friendly is how I’d describe Custom Made. I was figuring out what I wanted in an engagement ring and they helped me find exactly what I wanted. And at a very affordable price compared to other places I’ve looked at.”

CustomMade.com 5 star review on 11th February 2022

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Posted 3 years ago

“We are extremely happy with the end result. Highly recommended”

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Posted 3 years ago

“Excellent customer service and attention to detail. My piece more than satisfied my expectations. Having never done this before, I didn't know what to expect. CustomMade took the time to explain (in detail) every step of the process, which made me very confident in the finished product. CustomMade did an excellent job on taking an intimidating task, and breaking it down into small, manageable pieces. Would very much recommend this company to anyone searching for a ring, but can't find what they are envisioning.”

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Posted 3 years ago

“I used Custom Made for both my fiancée’s engagement ring and later on a matching wedding ring. I couldn’t be happier with the final result of them both! The engagement ring came out absolutely beautiful, and when the wedding ring is paired with it the combination of the two are stunning! Customer service was excellent, even with all of my picky-ness. I have absolutely zero regrets in going with Custom Made for this, and I would absolutely recommend this company to anyone!”

CustomMade.com 5 star review on 10th February 2022

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Posted 3 years ago

“Everyone was a delight to work with! Very professional and accommodating, while being warm and friendly.”

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Posted 3 years ago

“I had a very specific design in mind for a ring. I took some time to hand draw what I wanted (I am no artist btw). With the combination of my drawing and a few comments on the intent of the final look the project got underway. Every question and request for revision was attended to immediately with no issues and I ultimately got exactly what I was hoping for. For anyone looking to take their idea for a keepsake into reality there is simply no better option. Amazing service, phenomenal results!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews