CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing people to work with, communicated every step of the way helped the final product to come out perfect”

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Posted 3 years ago

“My fiancé and I wanted to create a customs wedding band for him that would match my unique engagement ring. The team at CustomMade made it so easy to bring our vision to life. They were very helpful with drafting different designs and helping us chose the right metals for the ring. We’re so happy with our ring! It even came in a gorgeous wooden box!”

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Posted 3 years ago

“My experience was very good with custom made. They brought my ideas to life and the finished product is amazing!”

CustomMade.com 5 star review on 20th November 2021

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Posted 3 years ago

“This whole process was amazing! They really made my dream ring come to life!!”

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Posted 3 years ago

“Really easy process. Came out great!”

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Posted 3 years ago

“It was great. Worked with me every step of the journey and answered all of my questions within a day.”

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Posted 3 years ago

“Honestly everyone I worked with while getting my wife’s ring was super helpful and all very nice. They were surprisingly, exceptionally fast with getting all the amazing designs drawn up, getting the ring made and delivered to me. I believe my whole process took about 4 weeks and to get a custom ring made is quite phenomenal. I really appreciated all the help and the efficiency that everyone I worked with in this process provided to me. If anyone asks me where to get a custom ring made, it’s here. 5 stars, hands down. Not to mention it was actually cheaper than buying a ring from all the major retailers like BlueNile and BrilliantEarth but it’s custom and no one else has anything else like it, which is very cool to say. Also, might I add, that everyone that sees the ring is blown away with how beautiful and unique it is.”

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Posted 3 years ago

“This company is/was AMAZING! I took a picture of what I wanted and it came out perfect! After a few email exchanges, my order was placed and arrived a month earlier than anticipated.”

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Posted 3 years ago

“CustomMade did a fantastic job building our dream signet coat of arms wedding rings from the coat of arms sketch I showed them! They were great about communicating throughout so we understood every part of the process.”

CustomMade.com 5 star review on 17th November 2021

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Posted 3 years ago

“I am a very hard person to please, that being said custom made went above and beyond to ensure my wife's rings were perfect as were mine. More than satisfied with the communication price and efficiency. I would recommend them top notch craftsmanship.”

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Posted 3 years ago

“This was a great experience. I had a vision for an anniversary ring and they helped it come to life even better than I could have expected. Made great suggestions and helped tailor the ring to be conducive with my profession. Very happy !”

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Posted 3 years ago

“To anybody on the fence on a ring to get or having trouble picking one out, this is definitely the company to go through. From start to finish this process is amazing! The extra points gained when she finds out you made it custom with a design team doesn't hurt either! Now that she has her engagement ring, we will be working w custom made on her wedding band so she can experience the excitement and anticipation I did while making Her ring. Big thank you to the custom made team for surpassing my expectations! -John -”

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Posted 3 years ago

“From start to finish these guys are completely amazing!! Extremely professional and great customer service. They were a joy to work with!! I recommend them for all of your jewelry!!!”

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Posted 3 years ago

“My experience with custom-made was amazing. The level of customer service literally in the middle of the night replying back to you via email was amazing. I always felt like they had my back. And right now fiancé absolutely loves her ring. I can find pictures on the website of our review. It’s literally the best ring I could have imagined. And the diamond is beautiful. Don’t let the pictures they said you were you. It really is truly amazing”

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Posted 3 years ago

“Custom made was amazing to work with! They helped me design a beautiful necklace for my wife. It was a super easy and fun experience. I will definitely use Custom Made again!”

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Posted 3 years ago

“Every part of the experience was phenomenal! All staff on each stage of the project were very knowledgeable, very pleasant to deal with and made the whole experience fun. I was a little anxious going into this, but am so thrilled with my custom ring. I’ve been wearing it for a couple of weeks now, and it seems like I’ve had it for years. The custom design is so special, unique and everything I hoped for!”

CustomMade.com 5 star review on 16th November 2021

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Posted 3 years ago

“The final piece turned out great, and the responsiveness and flexibility to my questions and customizations all the way through exceeded my expectations.”

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Posted 3 years ago

“CustomMade is a wonderful service! The onboarding, design and production teams are incredibly friendly, thoughtful and helpful throughout the process. My wife and I are extremely happy with our purchases and couldn't have asked for anything more. Highly recommended!”

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Posted 3 years ago

“From the jump, Custom Made was first class in their communication, professionalism, and patience. The process from conceptualization to final product was streamlined and easy to follow; I never had to follow up with them and if I had questions, they were always quick to respond. Most importantly, my fiance loves the ring! It's exactly what she wanted and it could not have turned out better.”

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Posted 3 years ago

“If you are looking for one of a kind jewelry, CustomMade is the perfect platform. I worked with their team of experts to design a perfect engagement ring for my significant other. The construction process and communication is very transparent and the quality of service is incredible. If you are looking to produce something beautiful, look no further. I am very pleased with my experience and I highly recommend using this platform!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews