CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,482 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 29th April 2026

Sophia Kiernan

CustomMade Jewelers 5 star review on 28th April 2026

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Team was patient and willing to redo design till was satisfied. which great that didn't try rush process. Also if can't make payments right away they were willing to put project on hold till had money pay rest. Not many other company I see do this, and didn't bug me about it. Will most likely go back for another ring though them.”

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Posted 4 years ago

“From start the finish the entire process was easy and a great experience. The consultants are very helpful and friendly and the finished product is beautiful.”

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Posted 4 years ago

“I had just recently retired from a local Police Division where I spent 22 years, 17 of which I was in the K-9 division. I had retired from the Us Army before that. I wanted something for myself that would capture my two very fulfilling careers. I went online and searched for Custom Jewelry and located CustomMade. I sent them a message and within 24 hours I was contacted by a young lady, Lea a consultant and began this amazing process within a few days she had helped me form a concept for a ring that captured what I was looking for. I was then transferred to Joana in Design and after two to three weeks of communication on the ring, a design was produced and a 3D image was sent to me, that was exactly what I wanted. Joana helped me thru several decisions on the type of metal and finishes. I was then transferred to Rei in production. She kept me up to date on the process and the end date which she gave me a delivery of 16 March. I was shocked that she contacted me and updated the delivery to the 8th and it arrived at my home at 1400 hours I was so pleased with the ring it captures who I am. The ring is one of a kind and the detail is amazing. The price was better than what I expected with the customer attention that I received. CustomMade is an outstanding jewelry provider. I wish I had discovered them when I was getting married I would have let them design the only other ring that I wear. If your looking for a piece of jewelry that makes you feel good when you glance down at it just try them out and see what they can make for you.”

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Posted 4 years ago

“The customization work is emasculate. The fine detail work was done with love and care. I am excited that I chose them to create my PhD class ring. Thank you so much. If you want customization and not a generic ring, then this is the place to go.”

CustomMade Jewelers 5 star review on 24th March 2022

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Posted 4 years ago

“Loved dealing with CustomMade. Communication was very clear. Their team work hard and endlessly to create the perfect ring for us”

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Posted 4 years ago

“I wanted to do something special for my wife. I was looking to make a statement that was beyond fashion or value, something very personal and very specific, that came from the heart. So I began searching for custom jewelry online. Then I came across CustomMade. It almost looked to easy to do so at first I was weary. But the deposit amount was very small so I took a risk. The service throughout was very good and the process was surprisingly smooth and easy. In fact it was so easy that until I received the finished product in the mail I didn't quite believe it. But then I got it and I was very satisfied. I would definitely recommend this company to anyone. Great value, great service and a fantastic way to invest yourself emotionally into a gift and show that loved one you really care and made the effort.”

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Posted 4 years ago

“My experience was amazing. The assortment of team members were very helpful and seemed to care about the quality and design of the ring as much as I did. I received it and absolutely LOVED what it looked like. I would highly recommend using CustomMade for any ring purchase.”

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Posted 4 years ago

“During my time working with all the wonderful people at CustomMade, I have made the best project of my life. The artist were willing to work with all my changes and disagreements, and when all seemed lost, they fixed everything. CustomMade cares about your experience and bringing to life the wishes you have. There is no other jeweler that cares; is devoted as much as CustomMade. I will return and keep returning.”

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Posted 4 years ago

“these folk's are awesome. so friendly & helpful. the process was so easy. they take you step by step through the process so you get exactly what you want.”

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Posted 4 years ago

“I was sceptical at first until I actually talked to one of the workers. They try to get every little detail even if you don’t know what you want. The finished piece is amazing and I wouldn’t ask for anything else”

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Posted 4 years ago

“Cannot say enough great things about CustomMade customer service and design team. I have commissioned three rings for gifts and all have been of superior quality and exactly what I had envisioned. Cannot wait for the next commission which will be for myself!”

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Posted 4 years ago

“The entire process was smooth and easy. I love my ring.”

CustomMade Jewelers 5 star review on 23rd March 2022

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Posted 4 years ago

“Everything was excellent. Customer service and representatives were superb, prompt and extremely helpful!”

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Posted 4 years ago

“Timely communication, experienced professionals, highly skilled artists, and great quality product. It was a pleasure to work with CustomMade, and I will certainly be returning to them for any other custom jewelry needs.”

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Posted 4 years ago

“The process of making the ring was one of the easiest things to plan in my whole proposal trip. All of the steps were explained thoroughly and I knew exactly what I was getting myself into. And the result was a beautiful one of a kind ring and a great experience talking with several experienced professionals!”

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Posted 4 years ago

“I love how the whole process of making something new, and during the process I learn a thing or 2.. Will come back for sure”

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Posted 4 years ago

“The ONLY silversmith I trust”

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Posted 4 years ago

“The ring is perfect. During the whole process of designing the ring, the assistant was very helpful and understanding. The actual ring came out beautiful and I couldn't be happier with what I recieved.”

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Posted 4 years ago

“Working with Custom Made was an absolute pleasure! From the moment I signed up and filled out the questionnaire, they were on top of everything. They contacted me within an hour, and had sketches of designs ready by the next day. They were always in contact with me about the next steps and kept me informed with progress updates. The ring turned out perfectly and it looks amazing! I can't wait to propose to my girlfriend and give her this totally custom ring! I would 100% recommend this service to anyone who is looking for an engagement ring. They are so professional, stay within your budget, and they make incredible personalised pieces. Even the shipping was super fast, it arrived in the Netherlands from the US in about two days after I paid the final installment. One thing to note for anyone not living in the United States (like myself), is that import taxes on items of this price can be a bit high depending on your country. So make sure you look into that so you don't have a big surprise when the ring is shipped. Thanks to everyone at Custom Made for making me the perfect ring. Much love, Zach”

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Posted 4 years ago

“Awesome people to work with! I sent them my concept for an engagement ring and they delivered a very beautiful ring! On time delivery, excellent communication. Will certainly order from them again!”

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Posted 4 years ago

CustomMade Jewelers is rated 5.0 based on 4,482 reviews