CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot put into words how incredible it was to work with this team. I cannot imagine any other way to ever go through this process. It’s a nerve racking emotional and magical time selecting an engagement ring and the experts you deal with here take you through every step of the way as if it was their own. It was the most personal magical amazing shopping experience i’ve ever had. Transparent, crazy fun, and super on point at every stage. Also , she said yes !”

CustomMade.com 5 star review on 27th November 2021

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Posted 3 years ago

“Was hesitant at first using an online site for a custom engagement ring however the team was fantastic and they really went the extra mile to create one of the most beautiful engagement rings I’ve ever seen. It was perfect!”

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Posted 3 years ago

“I first discovered Custom Made via an online search for a jeweler that could bring to life my vision for a class ring that no other jeweler in the world could ostensibly produce. From start to finish, CM conducted an extensive and meticulous production of the gold piece I had in mind. Nicholas provided an attentive introduction to the project, Joanna bore with me through my two-month long 3D design modifications and renderings, and Nix saw me through casting and the hand-finished touches by the third month. All CM jewelers treated my project with the utmost candor and professionalism, even when having to iron out the complex intricacies of my rare design and lettering requests. They all communicated regularly throughout the designing and production stages as well as when any delays occurred. They displayed true industry craftsmanship and grappled with my prolonged series of design modifications to align the masterpiece with my vision. Overnight shipping of the final piece was delayed a day due to FedEx constraints and likely the pandemic but was not CM's fault at all! There was only one very minor aberration in some text alignment of the lettering of the final product but was not at all a major aesthetic issue due to the complex lettering on my ring and subsequent space constraints. Overall, CM produced an enchanting and MAGNIFICENT gold class ring that I will treasure for the rest of my life! I highly recommend CM, which will certainly be in the forefront of my mind for future relishable milestones!”

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Posted 3 years ago

“It's been a wonderful experience from beginning to end. They've kept in touch throughout the whole process, explained every detail of it, answered all of my questions, were incredibly cordial and diligent with their quality assurance... the list goes on and on. They deserve every bit of these 5 stars. You won't regret working with these guys to get your dream ring without needing to completely break your bank.”

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Posted 3 years ago

“great service would recommend to anyone interested in customizing a ring”

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Posted 3 years ago

“From the very beginning they were very communicative and understood exactly what I wanted. Even as I modified the design, they were on it. It came out beautiful!”

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Posted 3 years ago

“Could not be happier with our rings. From start to finish the team at customMade we're there for all questions we had. I will say to any potential customers, good craftsmanship is not cheap and cheap craftsmanship is not good!! Remember that, we wanted a one-of-a-kind design and we paid a fair price for it but we got exactly what we asked for.”

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Posted 3 years ago

“The whole experience was simply amazing from beginning to finish. I was always kept informed about my project. The help in making decisions was greatly appreciated since I know very little about stones and ring designs. I will be using custom made for my next jewelry project.”

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Posted 3 years ago

“The process of designing my ring was quick and easy. CustomMade is a good place to design your ring, even if you know little about the technical details such as metal hardness. The staff at CustomMade have info sheets on common topics, and answers for any specific questions. It's been said that there is no such thing as a stupid question. While I am not sure that is true, the staff at CustomMade never made me feel as if I asked a stupid question, even though I might have.”

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Posted 3 years ago

“Custom Made help make the experience of getting the ring exactly how I wanted. The constant communication back and forth assured me that my ring would be perfect.”

CustomMade.com 5 star review on 24th November 2021

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Posted 3 years ago

“Everyone at Custom Made made me feel so comfortable and reassuring when designing my fiancé’s wedding ring. I had no knowledge about rings and gems however I never felt like any of my questions were dismissed. Not only do I feel like a wedding ring expert but they have helped me craft the perfect and beautiful ring for my Future wife. Thank you so much to everybody at Custom Made.”

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Posted 3 years ago

“Very easy to work with and will do just about anything you want”

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Posted 3 years ago

“A very rewarding experience getting to craft the perfect ring for the love of my life!”

CustomMade.com 5 star review on 23rd November 2021

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Posted 3 years ago

“I’m in LOVE with my graduation ring! It took some time to perfect and a-lot of communication to get things right, but they performed! My military graduation ring is exactly what I wanted and I couldn’t be happier ❤️ Thank you sooo much custom made!”

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Posted 3 years ago

“Very professional team with patience. Every product is unique, needs a lot of time to discuss, they always provided good suggestions and explained their idea in detail. An amazing website with a super clear flow that lets you customize your product very easily.”

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Posted 3 years ago

“More than exceptional! Help every step of the way and professional. I was passed along to each department with custom made and each person helped fantastically. Super happy and the ring was more than I expected. I came up with a special idea and they made it happen.”

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Posted 3 years ago

“A wounderful experience beginning to end. Together we were able to make our ring a reality.”

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Posted 3 years ago

“Efficient, professional, and quality are all words that embody CustomMade's work and staff. A Smooth easy process with help the entire way. If you want a great piece of jewelry go to CustomMade.”

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Posted 3 years ago

“My Fiance absolutely loves her ring, I had to pay extra for shipping but they did warn me about that as I live in the UK, Really happy with the product, I would definitely recommend custom made.”

CustomMade.com 5 star review on 21st November 2021

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Posted 3 years ago

“I enjoyed my total experience working with CustomMade. Very VERY communicative. Fast and accommodating. I can't begin to describe my satisfaction of my purchase. I've been looking for a company that would make a custom piece of jewelry that I've wanted for years. I now have EXACTLY what I've wanted. The cost wasn't as high as I expected and with the material used, I know I'll have it for the rest of my life. (And be buried with it LOL) I hope you consider CustomMade for those special needs that make an anniversary, birthday or just a unique gift for a lifetime.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews