CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome chain & pendant basically perfect”

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Posted 3 years ago

“Custommade was able to make exactly what I wanted from a picture I sent them. It was a 25th anniversary gift for my husband. He coaches basketball and we spent our silver anniversary at a basketball game so silver basketball cuff links were appropriate. He loved it! He took me to Napa before the season started, thankfully.”

CustomMade.com 5 star review on 26th January 2022

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Posted 3 years ago

“The entire team was VERY helpful in every aspect of the process from planning to metal and gem selection, concept design, 3-D rendering, all the way to finishing and photography. They were extremely accommodating to the timeframe I provided them, quick to respond and knowledgeable to answer any and all questions, and the price was reasonable as well. Overall 10/10 would recommend!”

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Posted 3 years ago

“My now fiancé was very specific about her ring desires, however, after many long nights searching I found there was no perfect fit. Well that is until I ran across CustomMade and decided to see what it was about, turns out that was the best decision I could’ve made as I was able to design and build everything on her wish list. The final product was flawless, exactly as I had set out to create. The process was so simple, they walk you through everything.”

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Posted 3 years ago

“I was looking for someplace to take on a very special project that is dear to my heart. I came across Custommade.com and I am so happy that I did I reached out to their team with the design I had in mind and they took up the challenge with no hesitation. They kept me informed throughout the whole process even a cool lesson on how the jewelry is made. The staff are friendly & professional when I received my ring I was amazed at the quality, level of detail, beauty and care they took to create this personal masterpiece. I will keep custommade.com in mind for any of my future projects. Thank you custommade.com Sean”

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Posted 3 years ago

“Best experience ever. Knew I wanted to find something unique when I started ring hunting, but had no idea there was an option like custommade. I was able to create a one of a kind ring with a great team for a really fair price. Will be using again for rings in the future, and recommend wholly.”

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Posted 3 years ago

“My husband and I designed a ring and CustomMade helped to bring it to life. I will forever be grateful for their amazing group of crafters and their stellar customer service.”

CustomMade.com 5 star review on 24th January 2022

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Posted 3 years ago

“Everyone I spoke to was super patient, attentive to my input, and friendly. I couldn't think of another project that I have spent so much on myself, where I have been treated with so much respect.”

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Posted 3 years ago

“Custom Made brought my design to life! Very happy with my piece!”

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Posted 3 years ago

“They were extremely helpful and the process was easy. I was able to customize everything I wanted and could change anything at anytime. The end result was exactly what I wanted and I was very satisfied with the service. Would definitely recommend.”

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Posted 3 years ago

“The process and assistance throughout the design was clear and transparent. The ring turned out great.”

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Posted 3 years ago

“It was a pleasure working with all of the different professionals at CustomMade, they made it simple and easy to get such a complex and beautiful engagement ring for me. I would recommend a custom ring from them to set the one you make apart from all the rest!”

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Posted 3 years ago

“The CustomMade crew made the customization and design of my ring easy and fun there service was efficient and prompt. Strongly recommended for anyone looking for custom quality jewelry.”

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Posted 3 years ago

“Everything about the process was smooth and there was always clear communication. I felt like all my needs were met and I was very satisfied with the end product!”

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Posted 4 years ago

“They were professional and quick with my ring order.”

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Posted 4 years ago

“This was my 4th time working with CustomMade and each time has been a wonderful and smooth experience!”

CustomMade.com 5 star review on 23rd January 2022

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Posted 4 years ago

“The ring is perfect! And your team was amazing to work with and patient with my constant tweking of the design. Thank you very much! :)”

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Posted 4 years ago

“The whole experience from start to finish with Custom Made was great. The people are very helpful and are quick to reply to messages. They are thorough with those who don't know much about the process. I made many adjustments to the ring I was designing. Every time I made those changes, they would reply with their own suggestions and ideas about how to improve the look I was going for. From those who have no idea what they want in a piece of jewelry to those who have a plan from start to finish, these guys are your custom jewelry people.”

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Posted 4 years ago

“An amazing experience custom stress free dreams made a reality by skill artists that keep you well informed though every step astounding quality even the packaging!”

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Posted 4 years ago

“From start to finish the process of designing our dream pendant was seamless. Everyone at Custom Made is professional and timely. The piece itself was high quality and exactly our vision. I highly recommend Custom Made.”

CustomMade.com 5 star review on 17th January 2022

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Posted 4 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews