CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,490 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 4th May 2026

James Cordes

Oles Gontcharov

CustomMade Jewelers 5 star review on 6th March 2026

Leon Craft

CustomMade Jewelers 5 star review on 20th February 2026

Anonymous

CustomMade Jewelers 5 star review on 1st February 2026

Dylan Papali

1741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service provided at all stages of the design process as well finalizing and shipping. The designers put together a beautiful personalized piece and the communication was consistent and informative throughout. Thank you CustomMade!”

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Posted 4 years ago

“A truly brilliant customer experience and fantastic result. Can’t rate this company and their team more. Very personalised experience in the design phase and no changes/details were too much. Kept me updated throughout and a quick turnaround and delivery. Love the ring, a great piece and would be happy to recommend you to anyone. Thanks Tom”

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Posted 4 years ago

“Helpful every step of the way communication was constant and professional they made it seem like the right ring was more important than getting the sale. They offered constructive criticism towards the ring without trying to pressure any idea upon the customer. Perfect for those planning ahead not the best for an immediate time constraint. But hey it's a life long thing generally take the time it's worth it.”

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Posted 4 years ago

“Loved the process and the way the ring turned out.”

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Posted 4 years ago

“The whole process was made easy and I was able to have as much input as I needed to have my perfect piece of custom made jewelry. The team worked with me to create a totally unique piece that I love!”

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Posted 4 years ago

“Amazing experience from start to finish, love my ring”

CustomMade Jewelers 5 star review on 18th March 2022

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Posted 4 years ago

“In searching for an affordable engagement ring I came across custommade. They did such a wonderful job during the engagement ring process I knew I wanted them to make our wedding band and it turned out perfect. I couldn’t express more how amazing custommade is and if your looking for a place to find an engagement/wedding ring then they are the best place”

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Posted 4 years ago

“Great and easy process. Customer service and staff is fantastic, and the warranty can't be beat in my opinion.”

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Posted 4 years ago

“The experience working with Custom Made was great! I admit, in the beginning, I was a little unsure about the process, but they worked with me and were able to answer all the questions I had, even when I was not completely sure what I was looking for. I knew I wanted an engagement ring that had a gem (onyx) that many other jewelry places do not offer. I am very impressed with their designs, creativity, and tenacity in helping customers to find that "perfect" ring. I can't stop staring at it, because it really does feel like "me"!”

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Posted 4 years ago

“CustomMade was wonderful to work with, from start to finish. I had a rough idea of the elements I wanted in my fiancé's wedding ring, and provided these ideas and some links to designs I liked, as a starting point. The team at CustomMade designed two very cool options, but one really stood out to me. I wanted nautical elements because my fiancé was in the navy, and we liked how an anchor could be used to represent both stability and the usual "ball and chain" reference. We also wanted to include a nod to the North Star, since he has been and continues to be my guiding light. Finally, we included some GPS coordinates that hold significant meaning for us. The design team produced an incredible result that we were both thrilled with. Once we settled on the design, it was smooth sailing from there. On the day of delivery, I was practically sitting by the front door with bated breath...I couldn't wait to see it in person. Needless to say, it did not disappoint. It is phenomenal in every respect, and I am beyond thrilled to have something so beautiful and meaningful to give my love on our wedding day. I can't wait to show it to our family and friends, and I am so glad we chose to go with CustomMade for our experience. I can't recommend them enough; they are wonderful to work with and their quality is incredible. So very happy with my experience.”

CustomMade Jewelers 5 star review on 17th March 2022

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Posted 4 years ago

“Absolutely amazing!”

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Posted 4 years ago

“Very friendly and professional communication throughout the process. Would recommend to anyone looking to personalize a gift for that special someone in their life.”

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Posted 4 years ago

“Great service amazing!”

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Posted 4 years ago

“After not being able to find a ring that quite fit my idea of what my girlfriend would love I decided to see about customizing one. From start to finish CustomMade was a great experience. Designing this ring was enjoyable and often times fun. The response time and feedback was great. When I asked for personal opinions about an idea I had they were knowledgeable and neutral, Ultimately leaving the decisions up to me. The customer support team and response time is what made this process so easy, Although stressful at times. I had them draw up ideas and I would change my mind quite frequently. There was never any frustration or deliberation. We stayed on track and they drew up or 3d modeled all of my ideas and changes. I would 10 out of 10 recommend CustomMade to a friend or anyone looking for really unique and thoughtful jewelry. By the way my girlfriend said yes. She absolutely loves her ring. And we couldn’t be more excited for our future together. My ideas came to life with CustomMades awesome team.”

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Posted 4 years ago

“I could not have asked for a better experience through each step of the process. There was transparency regarding the price, payments, and the differences between options. All of my questions along the way were answered beyond expectation and I never once felt like I was being taken advantage of or anything. Was actually recommended to go with the cheaper of the options I liked for the center stone, because it would actually look better due to the cut (and other things I am not remembering). The few photos I supplied and descriptions of what I was looking for returned a lovely design. After making a couple little changes they had a rendering of the perfect ring. The end product was exactly what I was hoping for and I’m sure my partner is going to absolutely love it. I was a little hesitant about doing something like this through a website but couldn’t be happier I did.”

CustomMade Jewelers 5 star review on 16th March 2022

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Posted 4 years ago

“I had an extremely specific commission for Custom Made - a seal ring based on an original design by me, as a very special gift for a loved one. Based on the execution of the first Lollard martyr, it was intended for a partner obsessed with the history of heresy in England in the 14th and 15th centuries. See, specific! The team at CM, from the outset, was really friendly, helpful, approachable and informative. They're great at keeping in touch, making sure you're updated every step of the way, and no question is too small or too stupid, which is incredibly reassuring when you're trusting them with something so important to you! When my commission was first completed, I wasn't at all happy with the result, but without turning a hair, my contact at CM took the project back to the rendering stage and had a second iteration produced which completely fitted the bill. That meant it took a little longer than anticipated, but my goodness! The commitment to providing top-quality service is second to none! The recipient was over the moon with the finished piece, and I can confirm that it works excellently as a seal matrix. I would heartily recommend Custom Made.”

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Posted 4 years ago

“Awesome team!! Very helpful every step of the way and deserved an absolutely stunning piece.”

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Posted 4 years ago

“Helpful staff. Kept to discussed timelines.”

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Posted 4 years ago

“Honestly, despite how expensive it was, it was such a good experience. They worked with me and were very kind. They made sure I got exactly what I was looking for inside my price range.”

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Posted 4 years ago

“All was excellent.”

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Posted 4 years ago

CustomMade Jewelers is rated 5.0 based on 4,490 reviews