CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best customer service I've ever had on an online purchase. The whole team is really there for you and the delays are respected as much as it is possible for them. They let nothing but perfection leave their premices. Would recommend for anyone with any jewelry project. 5 stars is too low of a rate for their service and products I would gladly give them 10 out of 5.”

Helpful Report

Posted 3 years ago

“I was skeptical at first and wasn't even sure the service was legitimate. I have since learned that I couldn't have made a better decision on where to have something so special made. The whole process was an amazing pleasure to experience from start to finish.”

Helpful Report

Posted 3 years ago

“Fantastic service and kept me informed through the entire process. The product looks fabulous”

Helpful Report

Posted 3 years ago

“I loved the whole experience with making this ring. I was able to work with the designers to make it exactly how I wanted it and it still came out better than I could’ve imagined it!! I love it! And I would definitely do this again.”

CustomMade.com 5 star review on 8th November 2021

Helpful Report

Posted 3 years ago

“I wanted to surprise my son by getting a necklace made from a drawing he made years ago. It was a very easy process, just letting them know what I wanted and they replied quickly. Throughout the whole process, I received lots of updates and I really appreciated the excellent communication as they progressed through the steps, letting me know what they were doing and was would happen next. The final product is beautiful and was sent right away. My son was very surprised and loved the necklace; he said it was the best gift he has received in years, which warms a mother´s heart, of course. And it is all because of the excellent service and workmanship of Custom Made.”

CustomMade.com 5 star review on 7th November 2021

Helpful Report

Posted 3 years ago

“I had a pretty good idea of what I wanted from a ring going in, and the staff were totally accommodating to me. Offering suggestions but not pushing back when I rejected them. They provided very helpful and friendly service from beginning to end, and a high quality product to match.”

Helpful Report

Posted 3 years ago

“Super professional, responsive, honest, and fun company to work with. I had so much fun designing my dream ring and had step by step help staying within my budget. I love the education that was provided throughout the process to make sure that I was making the best decisions regarding materials and design. My team was always available to me, even on the weekends, which was also a nice perk. We ran into a few issues that caused delays, but the team from custom made kept me in the loop and they were very honest during the process. I'm so happy with my beautiful ring! Highly recommend!”

Helpful Report

Posted 3 years ago

“Loved the ring that was made for my now fiancé. It was completely custom and they did such an amazing job! She absolutely loves the ring and refuses to take it off for anything!”

CustomMade.com 5 star review on 6th November 2021

Helpful Report

Posted 3 years ago

“Custom Made was amazing to work with. I had a few conceptual ideas for my fiancée’s engagement ring and they were able to incorporate my ideas with no problem. They worked very closely with me throughout the whole process. I also had a matching wedding band made and both rings turned out perfectly. My fiancée is still obsessed with her ring 9 months later!”

Helpful Report

Posted 3 years ago

“Can't find the right engagement ring? Struggling to pick the right anniversary gift? Custom Made is the only place to go!! Their amazing craftsmanship and awesome customer service made the process of creating an engagement ring fun and super easy! Don't waste time going to all the cookie cutter jewelry shops that carry the same lines. Do something special and get a custom piece created by the experts at Custome Made!!”

Helpful Report

Posted 3 years ago

“Absolutely brilliant amounts of patience. I took so long getting payments sorted thanks to covid and various surgeries. Thankfully the team at custommade helped me along the way and keot everything on hold and ready until I was back on my feet and thankfully it all paid off! I'd also like to personally thank Dominic, Kash, Jackie and Nix for all the help along the way with getting the perfect ring for my partner (Now fiance obviously!) She loves the ring and me so I think we all did a great job!”

CustomMade.com 5 star review on 5th November 2021

Helpful Report

Posted 3 years ago

“This was a process that required no work from me but I had full control over the whole thing. It was convenient and super easy!”

Helpful Report

Posted 3 years ago

“The team was fantastic and the ring came out wonderfully. I appreciate the efficiency and flexibility they had, and provided helpful feedback and information every step of the way! They are very easy to work with and respond to messages fairly quickly. The step-wise process is very manageable too. I can't compare accurately to visiting a store in person, but I think Custommade is a wonderful option for those looking to purchase a ring online.”

Helpful Report

Posted 3 years ago

“My experience with custom made was a very good one. They have great service, they keep you up to date and there quality is good.”

Helpful Report

Posted 3 years ago

“Worked with me to help create an amazing ring that is completely unique.”

Helpful Report

Posted 3 years ago

“The whole experience was fantastic! I ordered 2 matching signet rings and they were spot on! Highly recommend these guys.”

Helpful Report

Posted 3 years ago

“The experience working with Custom Made was great from customer service to the ring making process. They were able to keep me up to date and worked with me through it all and made an amazing ring for my fiance.”

CustomMade.com 5 star review on 3rd November 2021

Helpful Report

Posted 3 years ago

“Quality service with helpful and timely feedback throughout. They let you commit financially in your own time, and offer a great service before then”

Helpful Report

Posted 3 years ago

“Custom Made was an internet find for myself. I simply needed some important family jewelry produced and honestly had no idea what i would be getting into. I got in touch with custom made via their web page and chat and it was off to the races. i knew immediately that i would be pleased with the staff as everything they did was exactly as they said. The process was supper easy, and they did perfectly with three exact pieces that reflected the detail of a family crest. great people and a great product that will be with us for generations to come. Thank you all Marc”

Helpful Report

Posted 3 years ago

“I absolutely can not express how much I love my ring with words! They did a great job making my design come to life! I was kept updated with every steps and explained in detail each step. It was such an amazing experience and I recommend everyone to go check them out”

Helpful Report

Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews