CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish everyone was professional and very courteous. They listened to my every need and idea and brought my ideas to life. The ring is fantastic and I will love it forever.”

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Posted 3 years ago

“I have never pursued getting any piece of jewelry, much less a ring, online. I'm not gonna lie: I was a bit leery of investing money into such a purchase with all of the scams going around these days. Still, I read a lot of reviews about Custom Made and was encouraged to proceed. One of my better decisions, it turns out. Step by step they guided me through the process. Communication: Top notch. Professionalism: First class. Final quality of the project: Fabulous! I was thrilled to see the piece with my own eyes and I wasn't disappointed. Now I'm setting up the proper time and place to give it to my wife. She's going to be blown away! On top of all that, I got two separate emails from one of the founders of Custom Made asking for my opinion. Well here it is: Folks, for your next piece of custom jewelry, choose Custom Made. You won't regret it, I assure you.”

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Posted 3 years ago

“From design to production they were fantastic and very professional the whole way. I thought designing a custom run would be a daunting process but everyone involved made it a breeze and the final result came out even better than I could have expected.”

CustomMade.com 5 star review on 1st November 2021

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Posted 3 years ago

“The experience with CustomMade was truly exceptional. From beginning to end, I loved every bit of creating our wedding band set and I'd refer anyone for this personalized service that is second to none!”

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Posted 3 years ago

“The CustomMade Team supported my ideas and helped me design the perfect ring for my fiancé. I couldn't recommend them more, the best customer service I have ever experienced!”

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Posted 3 years ago

“The ring was beautiful, the experience of putting it all together was amazing. The staff really made me apart of the process and keep me updated every step. Highly recommend”

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Posted 3 years ago

“The people at CustomMade are are highly professional. They were able to answer all my questions thoroughly and quickly. They also were willing to work with me every step of the way to create my perfect ring, even when last minute revisions had to be made.”

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Posted 3 years ago

“very professional, friendly, efficient and well executed project with a fantastic final product. this is a very important time of my life and you have given me something over and above expectations. Thank you all very much”

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Posted 3 years ago

“It’s my second time having a custom made jewelry designed with these guys I’m super happy with both my experience and the finished piece! Always courteous and professional, while still maintaining a friendly atmosphere! Can’t recommend them enough! And my engagement ring turned out absolutely gorgeous!”

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Posted 3 years ago

“Exactly as requested. Amazing to deal with. Highly recommend.”

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Posted 3 years ago

“The piece that CustomMade produced for me (recreating the design of a piece that was custom-designed for me in the 70s by Tiffany's) is by far superior in every way to the original. It is the most beautiful thing i have ever seen. And surely the most prized piece of jewellery that I own. i can proudly see it becoming an heirloom to be treasured for years to come. The workmanship is astounding. The communication and updates with me throughout the process gave me complete confidence and the ability to be a part of the team, with the freedom to comment and suggest along the way. The finished product surpassed my greatest expectations. And I highly recommend this company to produce work that you will value for a lifetime.”

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Posted 3 years ago

“Everyone was so helpful and they turned my idea into a beautiful piece of jewelry.”

CustomMade.com 5 star review on 31st October 2021

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Posted 3 years ago

“They helped me create my dream wedding band set and I absolutely love how it turned out! They were very accommodating and replied quickly when I had a question or comment.”

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Posted 3 years ago

“Every step of the process was amazing, start to finish! Customer service, quality of my rings and stones, as well as lead time was phenomenal! I would come back to Custom Made over and over and over again! Thank you so much.”

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Posted 3 years ago

“amazing experience with all the experts who helped me with my ring. I had a great time working with all of them and getting their input on some of the design choices. couldn't have done it without everybody.”

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Posted 3 years ago

“Such a cool way to make a custom ring. They are every willing to accommodate every price point. They have a whole team to help you get your dream ring. I am very satisfied with what I got, they are even resizing my ring for free. Very easy and fun experience.”

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Posted 3 years ago

“Efficient!”

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Posted 3 years ago

“CustomMade was great to work with! They made the experiance of picking a ring and are truely custom! My fiancée loves bats and they helped me design the perfect ring for her! Will 10/10 recommend.”

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Posted 3 years ago

“Custom Made is simply tremendous - second to none. You won't find an experience like it anywhere. From design to delivery, they get everything right. Their attention to detail is impeccable. Custom Made is about embarking on a journey, it's not just a transactional exchange. The product is superior - you simply can't go wrong. Their commitment to excellence is imbued in the professionalism and character of their people.”

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Posted 3 years ago

“The team was super quick to respond and super helpful and informative. Overall it was a really quick and easy process and my product came out beautifully. Excellent craftsmanship.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews