CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently worked with CustomMade to bring to life a project my husband designed about ten years ago. My husband loved the idea of each of his kids and wife having a necklace that was a puzzle piece. Each person's piece would fit together to form a cross. CustomMade did an awesome job of capturing my husband's vision and we are so excited to gift these to my kids at Christmas. They were very professional and communicated with me through every step of the process. They also checked in regularly to ensure I was happy with the progress. The price was fair considering I was custom making eight necklaces. I am in love with how they turned out. I would highly recommend this company. Thanks CustomMade!”

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Posted 3 years ago

“Custom made did a superb job! Actually words cannot describe the process, it was just perfect! From the design, to the casting, to the finished product it was smooth and easy and the results were breathtaking. If anybody is looking for a ring for any occasion that just wants to call it their own forever, this is definitely the place, the place you can get your very own masterpiece that is the only one of the world!”

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Posted 3 years ago

“Initially I was anxious about designing the ring as I wasn’t sure what to expect. The whole team was delightful to work with and I was able to create the dream ring for my girlfriend (soon to be fiancé!) The process was simple and all of my questions were answered promptly and well.”

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Posted 3 years ago

“This was a really great experience they really took there time marketing the ring even better then I expected my partner loves it and so do it”

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Posted 3 years ago

“Courteous, knowledgeable, and professional throughout the entire process. The custom design process is explained thoroughly every step of the way, and the ring turned out exactly how I imagined it.”

CustomMade.com 5 star review on 24th October 2021

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Posted 3 years ago

“From the beginning of the process when I first opened the website the experience was amazing. I was just looking for ideas for engagement rings when I was quickly emailed after filling out the quick survey on what I was looking for. For my ring project I worked with many people from the CustomMade Team and everything was transparent. They are truly willing to work with you every step of the way and change things if you have a different idea. The engagement ring turned out absolutely beautiful and I would be glad to work with them for any other rings I look to get in the future.”

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Posted 3 years ago

“CustomMade are amazing! They made my husband's dream wedding ring to come to life, when no-one else could! Excellent customer service, easy to use website, fast processing times, and most importantly, 5 star craftsmanship . The ring is stunning and my husband has had people wanting to buy it from him and asking where he got it- everyone comments on it.I trust them 100 percent and would totally recommend to anyone!”

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Posted 3 years ago

“CustomMade did an excellent job creating a family heirloom for us. They inlaid a very challenging coat of arms into a sterling silver ring which I hear can be a challenge to work with. This piece if jewelry is exquisite and will be passed down for generations.”

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Posted 3 years ago

“Very helpful team which helped me create an amazing ring. The sky is the limit working with CustomMade and they can make it happen. Amazing company.”

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Posted 3 years ago

“You guys did amazing with the ring! The updates you guys gave were very detailed and also said what steps were next, and what possible choices I would have along the way. Everything was great! To top it off its literally thousands of dollars cheaper then going to a jeweler and picking out a ring for sure!”

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Posted 3 years ago

“My experience with this service was above and beyond and beyond even that! I honestly decided just for fun to see what CustomMade was about and within minutes of submitting interest, I was contacted by a representative. From there, each step and each contact made the whole process so easy and their responses were quick and helpful. I cannot describe how happy I am with my ring and have received countless compliments on it. Thank you so much, CustomMade!!”

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Posted 3 years ago

“CustomMade was incredible to work with. Every step of the way their team showed understanding, flexibility, and an eagerness to explore my ideas. They represent the modernization of custom jewelry crafting and the experience is flawless!”

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Posted 3 years ago

“I was really impressed by how quickly they respond and how thorough they are during the design process.”

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Posted 3 years ago

“Amazing! The experience as a customer was easy, wonderful, and comfortable. A stark contrast to working with jewelry stores. The team was prompt, transparent, and patient with design changes and questions large and small. I highly recommend!”

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Posted 3 years ago

“They were amazing from top to bottom, the service was very classy and friendly and also they help you all throughout the process! I would strongly recommend to anyone. They were an amazing experience.”

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Posted 3 years ago

“Working with CustomMade to get a custom engagement ring created was a fantastic decision! They were with me 100% of the way throughout the entire process, and were extremely thorough when presenting options and opinions on the design; as well as providing detailed updates along the way. I never once felt like I was out of the loop or that my opinions weren't being heard. They were also very understanding and honest about pricing budgets and limitations. Overall, I'm extremely impressed with the amount of dedication, care, and professionalism they put into my project. I would highly recommend CustomMade for anyone looking to create a stunning, personalized piece of jewelry; it was truly a top-of-the-line experience.”

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Posted 3 years ago

“Amazing service that helps you every step of the way, they will work with you with any questions you have and make it as painless as possible! The product that comes out is just as amazing as the staff, couldn’t have been any happier with the outcome of our ring!”

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Posted 3 years ago

“Custom Made did a great job in creating my bracelet. They communicated every step and offered flexible payment options. I couldn’t be happier”

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Posted 3 years ago

“This was by far the best thing I could have hoped to find for asking my partner to be with me forever, and to show everyone else our commitment. While it seemed kinda strange doing it all online and getting it shipped at the end, the quality exceeded my standards and I would tell everyone they should use CustomMade. They can help maximize your budget and make something unique to you and that in itself will make your partner and their fiends impressed. I used CustomMade for my engagement ring and then again for the wedding band a few months later. They were able to match the rings so they fit together and continue to recreate the magic of the combo together. They work quickly, but as with custom things sometimes it’s not perfect the first time and they have to remake it. So try and plan ahead so you are not in a rush to get this ring. It’s worth the time to make the perfect ring.”

CustomMade.com 5 star review on 18th October 2021

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Posted 3 years ago

“Fantastic company to work with. No matter the challenges or obscurity of the proposed ring idea, they will find a way to work with you to make something truly magical for your significant other. Cannot thank them enough for the constant communication and transparency.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews