CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade was fantastic in everything they did. I had them forge a custom made engagement ring and matching wedding band for my girlfriend, who is now my fiancé.. The staff was very generous and knowledgeable in the products and services they were providing. They were accommodating and changed the design to my exact specifications to make it perfect for my fiancé. The finished product came down exactly as the 3D model had shown and it was such a beautiful piece. I would highly recommend CustomMade for any special and unique ring design for your special loved one.”

CustomMade.com 5 star review on 18th October 2021

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Posted 3 years ago

“Custom Made worked very diligently and quickly to make the perfect ring for my Husband. We also received it in record time so that we could have it for the ceremony. Thank you to the team for being communicative and clear throughout the entire process.”

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Posted 3 years ago

“You will really enjoy the experience if you choose CustomMade for your ring. During the design phase, I was very impressed by the high levels of customer care showed by the team; the attention to detail, patience and professionalism. That aside, the final product created for me exceeded my expectations. I will definitely use CustomMade again!”

CustomMade.com 5 star review on 17th October 2021

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Posted 3 years ago

“My experience with Custom Made was amazing!! I was surprised at how well organized and easy to use the website was. Also, they shocked me with an amazing team of experts, who are very kind and helpful. My now fiancé loves the ring, and so does the rest of the family!! Thank you very much Custom Made!!”

CustomMade.com 5 star review on 16th October 2021

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Posted 3 years ago

“Custom made did an amazing job with my memorial ring. They are very responsive to messages and provide step by step information throughout the process. I am so happy I found them!!!”

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Posted 3 years ago

“The CustomMade team worked with me through the whole process, and the rings look just as imagined. I'd highly recommend using their service for a truly unique ring!”

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Posted 3 years ago

“Y’all have been so kind to me and kept me up to date while the ring was being made. Even have been super patient while we had ti send the ring back to be remade. Thank you for making this ring!”

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Posted 3 years ago

“It was an amazing service. Worked through each step of the process and kept amazing contact. Everything was as expecting and more.”

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Posted 3 years ago

“After weeks of searching for something unique in all the local common jewelry stores, I decided to try a different angle. Did a little searching and found Custom-made. I was interested in their system and was intrigued not only by their process, but inventory, knowledge and pricing as well. I have now worked with Custommade twice and on both occasions they produced exceptional work. Very fluid communication throughout, from sketch to finish. You're involved every step of the way and any questions you have will be answered instantly. My fiancee absolutely loved her engagement and wedding ring combo. Turnaround time was quick and shipping was only a couple days out. I will use Custommade again.”

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Posted 3 years ago

“This was by far the easiest and best way to make something special even more wonderful. The staff at CustomMade are number one and the end product speaks volumes of what they do. They helped create a one of a kind product that will be treasured for generations to come.”

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Posted 3 years ago

“Everyone was super nice and the pieces came out beautiful!!”

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Posted 3 years ago

“They took my vision and made it into a precious masterpiece. They communicated with through the entire process and made sure to address any concerns if I had any! I highly recommend them!”

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Posted 3 years ago

“Finding the right ring for an engagement is a task that makes all individuals anxious. It is a part of life that most of us had not thought about until the moment arose. Thankfully, CustomMade takes your hand and happily walks you through it all, communicating thoroughly throughout the entire process. The final product in-person did not disappoint, as it came out exactly as the rendered plan we had crafted together. I would entrust CustomMade with my money again and would suggest others do so as well! Their constant communication and swiftness of production made me feel confident that I was getting a high quality ring at the end of it all.”

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Posted 3 years ago

“Amazing quality and craftsmanship. It came out just as I designed it! Process was simple and smooth, Thank you!”

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Posted 3 years ago

“Everyone I worked with was wonderful and when I got my product it looked even better in person. Very satisfied and cannot wait to give my boyfriend his surprise! 💙”

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Posted 3 years ago

“I had a great experience making a one of a kind ring for a one of a kind girl in my life and I cant wait to propose to her because the ring is exactly what I was looking for and the staff and team were so committed and considerate of what I wanted and while some things occurred along the way the ring ended up being better than I expected!! I cant wait to work with them on future projects because our wedding is some time in the near future!! Thank you Custommade for all your hard work and commitment to making this ring!! Keep on making more unique rings or other jewelry for one of a kind people!!”

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Posted 3 years ago

“I had a custom ring made to memorialize my sister, who passed away suddenly. I knew I wanted something with her birthstone, my birthstone, a design that showed the bonded nature of our relationship, and an inscription that read "Sisters Eternal". From the first communication, your staff was sympathetic to my grief and passionate about helping me find the perfect design. I got hung up on a few details and staff was incredibly patient and put a lot of effort into helping me work through it. I had my ring on my finger inside of two months. It could not be more perfect. I wanted something simple and easy to wear. I wanted something that would last for as long as my love for her will - forever. I got all of that, plus it is stunning. It is an heirloom piece that will one day belong to my kids, grandkids, great grandkids, and beyond. It means a lot to me that future generations of our family will know of the great love that two sisters shared, even when they may not remember us directly. I absolutely will recommend CustomMade.com to anyone and everyone I know, and I hope to have more jewelry made in the future!”

CustomMade.com 5 star review on 14th October 2021

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Posted 3 years ago

“My s/o got my ring from custom made and I loved it so much I had to get his wedding band done here as well. They did not disappoint. I am completely in awe looking at the ring they created straight from my vision. There isn't a thing I would change. The quality and intricate details they were able to incoporate is incredible. I'm truly amazed and over the moon with how it turned out. It is quite literally flawless. Everyone I spoke to was kind, professional, knowledegable, and patient. Prompt with my requests and delivered beautiful work. This process was extremely pleasant and I didn't have to break the bank in order to see the ring of my dreams come to life. I can not thank Custom Made enough.”

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Posted 3 years ago

“Everything was easy and seamless from start to finish! The communication was top notch the entire time, and the custom necklace I had made turned out identical to the picture I sent! I would highly recommend using Custom Made for any special pieces you’re looking to be made. I will be using them again for future projects.”

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Posted 3 years ago

“Custom Made did a wonderful job and made a necklace just like what I envisioned. They were courteous and communicated with me through every step of the process. I am one who worries about things out of my control so I really appreciated the special attention I received. My daughter loved her necklace.”

CustomMade.com 5 star review on 13th October 2021

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews