CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company was amazing. Did everything I wanted. The product turned out amazing. What a great staff of people helping me every step of the way 10/10”

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Posted 3 years ago

“It was awesome from end to end. The whole process was very streamlined and enjoyable rather than stressful. Prices were reasonable and all staff were friendly. I couldn’t have asked for anything more.”

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Posted 3 years ago

“Honestly it was great to work with everyone through the process. They made it easy and understandable and helped every step of the way to ensure it was perfect for me and what I was looking for. Thank you!”

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Posted 3 years ago

“My representatives were punctual and great in communication through every step of the process. I get they really cared about my project and wanted to specify it exactly to my desires. All-in-all, a great experience and I would recommend CustomMade highly”

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Posted 3 years ago

“I started with CustomMade because I was looking for something unique, meaningful and that wouldn't cost me an arm and a leg. Every step of the process along the way the team was able to give me a speedy response, lots of options and created my vision into something I knew I would love. To be completely honest, I had no idea what I wanted at the start of this, and everything "off the shelf" just didn't cut it. When I spoke with the team though, hey had no trouble building something that too my breath--and hers-- away! From metal selection, stones and the centre stone, everything was fast, extremely fairly priced and exactly what I wanted. Every little change and request I had was accommodated without any question, it was clear they wanted me to love this. And I do. The thing that blew me away the most though was the speed and responsiveness of everything. If I asked a question, I had an answer that day. If they gave me a timeline, they either stuck to it or beat it. They made the whole day perfect and when the ring arrived, I was able to finally ask the question that I'd been waiting to for so long, and she absolutely loved her ring! Anyone looking for something special for their day, I cannot recommend Custom Made enough. From the price, the customization, the responsiveness and the speed, it cannot be beat. And if you're like me and don't quite have everything figured out, don't worry, they'll help you figure it all out, and you will never feel like they're rushing you to move to the next step.”

CustomMade.com 5 star review on 3rd October 2021

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Posted 3 years ago

“It was really easy to work with them, they were patient, responded fast, explained things well, the ring turned out amazing, it’s the gift I’m most proud to have designed and given. Every time I see it I feel pride and it looks even better knowing that I designed it thanks to the help and hard work of custom made, all of that was possible.”

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Posted 3 years ago

“I would like to personally thank all of the staff of custom made for making Laura's ring a huge success not only did it have her favorite colors and suggested by the staff waves of the ocean because of her fondness for the beach it has made her the happiest woman on Earth I am delivering it by hand to her on December 2nd and she has told me and I quote do not lose that ring because I cannot find another one like it anywhere so custom made has guided me every step of the way and have delivered to me a Priceless symbol of love”

CustomMade.com 5 star review on 1st October 2021

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Posted 3 years ago

“The ring turned out perfectly and exactly how I wanted it to look. They were professional and undersating every part of the way.”

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Posted 3 years ago

“Very patient and willing to make all changes and also explain things in a way that isn't condescending”

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Posted 3 years ago

“They were extremely accommodating and helpful from beginning to end. They are extremely knowledgeable and professional and care deeply about their customers.”

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Posted 3 years ago

“Such a great experience - from design, to production, to delivery, CustomMade places the customer front and center. They were extremely responsive to my questions and delivered a piece that exceeded expectations. Thank you so much - will definitely be doing business with them again.”

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Posted 3 years ago

“From the very first point of communication they were very friendly and helpful. Having them turn my concept into a reality was a lot easier than I expected and a very exciting process. My wife's necklace turned out beautifully and now I'm thinking about getting a necklace for myself. They did a great job.”

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Posted 3 years ago

“Custom Made was the best choice I could have made for creating a perfect custom ring for my partner. She wanted something unique, and Custom Made provided that. Not only was the final product AMAZING but so was the customer service throughout the entire process. It made creating the perfect ring simple and easy, and not stressful at all. I would 10/10 recommend Custom Made to anyone.”

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Posted 3 years ago

“Custom Made has made me a masterpiece for my engagement ring. I could not be more in love with and pleased with my ring! I literally find myself staring at it all the time. When I was looking with my boyfriend (now fiancé) at rings I didn’t really find anything that was 100% for me. By taking my preferences and ideas to custom made, I literally got the ring of my dreams. I could not be happier!”

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Posted 3 years ago

“There is nothing more to say other then WOW. After getting divorced I never thought I would find someone as amazing as the woman I found. She is the most caring and supportive woman ever. I wanted to get her something special and make sure it was truly from my heart. We started looking at local shops, and just couldn't find anything that she or I liked. I was scrolling through Facebook one night as we were facetiming and came across an add for CustomMade.com. After telling Jackie that I loved her and hanging up I got back on and decided to look around on their website. I liked everything that i saw and wanted to know more. I got an email back after a couple of days from them. With questions of what i was looking for we started designing a ring i never thought would be able to match what i see everyday in her eyes. Very kind and helpful right from the beginning. They walked me through every step of the way and sent pictures and descriptions of every step even sent drawings of the design to show a better view of it. From picking out the stone to how I wanted it to look they were more then 100% helpful. Even after making a few changes after the design was finished they redid the rendering and sent it to me to approve the changes. There was constant communication from every one I dealt with and they gave me nothing but quick responses and time to answer when needed. Over all my experience with everyone in the company has been amazing. Even reaching out after it was delivered to make sure it was exactly what I wanted. After receiving it and proposing, I have reached back out to thank everyone and to tell them all that I will be shouting their names if anyone asks where to go. Also that I will be back to get a band made because now she wants one after seeing how beautiful this one turned out and not wanting one to take away from the engagement ring they just made. I am more then satisficed with the ring and to see it in person does not do the pictures justice. It is absolutely stunning and looks so amazing on her finger I never want to see her take it off!! Overall the greatest thing i have ever done was reaching out and seeing what I could do. I would not change anything. Thanks CutomeMade for everything you definitely have a repeat customer!!!! So happy with the ring, and she couldn't be happier!! We both appreciate everything your company did to help us get exactly what we wanted!!”

CustomMade.com 5 star review on 29th September 2021

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Posted 3 years ago

“This was my first time using the services of CustomMade in designing and constructing an anniversary ring for my wife. From start to finish, I couldn’t have been happier with the customer service, responsiveness, design process and end product. I highly recommend CustomMade for anyone considering designing jewelry for their loved ones.”

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Posted 3 years ago

“Working with CustomMade could not have been easier or better. The communication was clear and on a regular basis. Overall a great experience. Hampton”

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Posted 3 years ago

“Great experience from start to finish!”

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Posted 3 years ago

“From the beginning, throughout the design process, all the way through production and delivery, this business has been awesome to work with. No step was taken without consulting with the customer first to ensure absolute satisfaction was met and every detail was addressed. Response times we’re always expedient and when changes were necessary, they were made exactly as requested. The consulting crew and different team members that I worked with throughout this process were courteous, professional, and fun to work with. They made the process enjoyable, and they made it an experience. No different than going out for a night on the town for dinner, the experience is what you’re paying for! I saw no different with custom made representatives during the development of my ring. I finally returned home yesterday to open the box and see this ring for the first time. I could not be more satisfied with the end product! There were no flaws, and it was built and delivered exactly as described. The pictures and process alone have many of my coworkers interested in working with custom made. I am looking forward to showing this piece to all of them as a means of encouragement to take their first step in developing their own signature piece with custom made.”

CustomMade.com 5 star review on 26th September 2021

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Posted 3 years ago

“I had an amazing experience with custom made. They were specialized along the whole way, and never pushed me once. Everytime I reached out to them i got a response or advice right away. My partner loved her ring and I came very quick. I highly recommend Custom Made!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews