CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,975 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th August 2025

Missy Leonard

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

1688

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from initial contact through the finished product!”

Helpful Report

Posted 3 years ago

“My family and I are immensely happy that we created our custom pieces with CustomMade! Every person on the project was fantastic! The team helping create the designs took very detailed notes to bring our creation to life, answered all our questions quickly and concisely, and kept us informed during each step in the design and creation processes. We are so pleased with our rings and would recommend CustomMade to anyone looking to start their own project.”

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Posted 3 years ago

“When I came across the website I was sceptical.- the quality looked so good and yet it wasn't expensive. I wanted to buy a custom signet ring so I started the process. Paying the deposit I expected that by the time the full design happened the site would have added extras and I would end up paying much more or it would be a poor quality product. This wasn’t the case. The only extra payments were for an inscription that I added later in the process and the duty paid in the UK. The design wasn’t quite clear enough in the first proof and the changes I requested were made. Every step I expected a scam. There was none. They hold your hand through the process. I found finding my size a little tricky, but once I had printed the instructions to scale - I obviously got it right as the ring fits perfectly. The “face” of my ring is also the right size, the only slight thing if are looking for a negative is that I wish I had ordered a chunkier ring - I think there was an extra wide shoulder which I should have paid more attention to. However, that was on me not the site. I have a unique ring. I am delighted with it. Would I use the site again? Absolutely.”

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Posted 3 years ago

“The Custom Made team made finding and choosing the perfect ring an quick and stress free experience. The check-ins and updates made things a lot smoother and help to take some of the stress off. The design team did a great render and the final product came out better than expected.”

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Posted 3 years ago

“CustomMade was great start to finish. Excellent customer service and communication was amazing. They were able to make exactly what I wanted and it looks absolutely gorgeous”

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Posted 3 years ago

“A patient and very understanding staff. Was professional and produced a quality finished product couldnt be happier.”

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Posted 3 years ago

“They truly care about what they do. The brought my vision of a ring into reality and the picture didn't do it justice when I saw it in person!! I was blown away!!!”

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Posted 3 years ago

“Such an easy experience. I had some specific ideas that I wanted to incorportate into an Engagement Ring and the whole team from start to finish did an awesome job. They were able to give me multiple designs with different size stones and the end result was incredible. I'll be coming back for the wedding bands in the near future!”

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Posted 3 years ago

“CustomMade is an excellent service. They were very focused on the vision that we had for our engagement ring, and we are very happy with the ring they made.”

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Posted 3 years ago

“Start to finish an absolutely fantastic experience with custom made. Every step has polite, helpful, and expert hands to create exactly what you're looking for. Could not recommend more, thank you to everyone on the custom made team, you've been amazing and really made our moment special!”

CustomMade.com 5 star review on 28th October 2021

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Posted 3 years ago

“It was a great experience to work with CM. They assisted me through the whole process and was able to learn a lot of new things about gemstones, cuts, clasps, etc.”

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Posted 3 years ago

“Overall I had a really good experience with the folks at CustomMade. Everyone was polite, helpful, and they worked with me to get a ring that my fiance loves.”

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Posted 3 years ago

“The best pendants I've ever seen.”

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Posted 3 years ago

“Great support. The team there walked me through the entire process. Took the time to explain the details and helped me to craft out the unique ring that I had in mind. Will do business again. Great service.”

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Posted 3 years ago

“I was shocked at how quickly and accurately Custom Made was able to bring my ideas together and create the perfect engagement ring. From the very beginning the design team was attentive, responsive, and friendly. I had just a couple months to get a ring and the team gave me plenty of options to make that happen. They take customer satisfaction very seriously and do everything to make sure that all parties involved love the ring even after it is delivered. It felt great to be in the hands of such a caring team. It can be tricky doing this online so if I have any advice it is to start as early as possible so there’s no rush, look at the images provided very closely and don’t be afraid to ask for more images of stones. Lastly give them as much as possible to work with because the team will nail it as long as you give them the right information. Ive had and continue to have a great experience with Custom Made. My now fiancé and I are very happy.”

Helpful Report

Posted 3 years ago

“My experience with CustomMade was amazing. They worked with me and kept in contact with me every step of the process. They made sure every detail and every idea got incorporated into the ring and they made my wife’s dream engagement ring come true. The quality of their product was beyond amazing I will definitely bug my wife to make me a ring from them and I will definitely recommend if you want the dream ring to become a reality CustomMade is the way to go.”

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Posted 3 years ago

“My daughter was looking for a college ring, other than the generic college rings that are found at the jewelers, but one with unique characteristics that conveys some elements of her college experience. After a terrible lesson I learned with a popular online company I was cautious to move forward with another online company but I truly wanted a ring created for my daughter that she would wear and love. I came across Custom Made, based in Cambridge Massachusetts, and after reading numerous positive reviews I decided to take another chance on an online site to create her ring. What a genuinely fantastic journey! From the initial design concept to the final execution of my daughter's college ring, everyone at Custom Made was professional, knowledgeable and above all patient with our numerous alterations regarding this piece. I never had the impression that I made one too many changes in our design as we were treated with respect and contacted promptly through email and their portal. The process does take some time, approximately two months due to our revisions, but the end result is a unique custom ring that is exactly what my daughter was looking for. I wish I had more knowledge regarding this company while I was agonizing over where to decide, and who to trust my funds with, as this process is not an inexpensive one depending on your budget, which they will work with you on. Because of this I would like to give a background of this custom process for those who are unsure. You begin with an assigned Personal Jewelry Consultant who will discuss your project with you and guide you through the process as well as assist with decisions such as raised or engraved details, metal materials, face size, production timeline and overall design. You can send him/her your ideas of how you picture the finished product of your item to look, ring band images if you like, we used climbing ivy to represent her campus buildings that were covered in this perennial but you could use carvings, flowers, or nothing and any logo or family crest etc. The ideal scenario is if you can send examples of details similar to what you would like to create or even a sketch for the designers and production team to review as there’s less room for interpretation on their end, although their visual, creative minds will translate your verbal ideas perfectly. Also, if designing a ring you will receive a ring size tool by mail to be sure you are choosing the correct size to prevent any room for error. After this part of the process is finalized you are passed to the Design Lead who will explain the 3D model steps and discuss your item details; whether these will fit on your piece and what might need tweaking. There were details I would have liked on the ring face but because I was looking at the ring in large 3D scale, it wasn’t until I received our item in person that trying to fit every detail on something the size of a dime is literally impossible. The Design Lead discusses pricing, any inscriptions you might like to add on the band, the addition of stones etc. The next step brings you to the Production Lead who turns your finalized design into a finished piece. They will translate your 3D model into a wax mold that helps Custom Made get a sense if the mold captures each design detail before moving on to the metals. If this is successful (your Production Lead will let you know) then your item is created with the metal of your choosing and sent to the Bench Jeweler where your item is examined and fine tuned for perfection. It’s a truly fascinating process and you are right there with them through this entire journey asking questions, receiving updates promptly, seeing images of the models, molds, metal process and finished product before shipping to be certain your item is perfect. The end result is a weighty, solid, detailed and unique piece of jewelry that you, or your recipient, will cherish for a lifetime. Finally, you will have your ring delivered in a lovely wooden box that results in a piece of jewelry with an heirloom quality appearance. FYI… our ring is a raised (not engraved) design, in 14k gold with band details that are solid (not a hollowed out design) and with a 15mm ring face. My daughter wears her ring everyday and everywhere! When I see her ring on her hand I am 100% positive that I made the best decision to proceed with this process through Custom Made. Please see my attached photos as they are a true representation of what to expect through the Custom Made process! Enjoy the journey!”

CustomMade.com 5 star review on 26th October 2021

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Posted 3 years ago

“Incredible experience during the design and crafting phases. The finished project was even better. Can't recommend enough”

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Posted 3 years ago

“All the people that I interacted with at Custom Made were incredibly generous and kind individuals. Each person - from design, to production, to gem selection - they all really took my concerns to heart and the result was unbelievable. Couldn't have asked for a better experience. Thank you all!”

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Posted 3 years ago

“Such an easy process which included me in the design and production stages. I constantly felt like my ideas were being brought to life. The final product was more than Id ever hoped for! Would definitely recommend using Custom Made!”

CustomMade.com 5 star review on 25th October 2021

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,975 reviews