CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,971 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with CustomMade was truly a 5-star experience. They treated me like a VIP client the entire time, whether working with the initial consultant, the gemologist, or the project manager who saw me through the end product. And the final product, the ring was GORGEOUS!!! I'm more traditional/classic in my ring taste, and my fiancee is wildly nontraditional in her tastes. With my inputs and CM's absolute mastery of the art of jewelry making, my fiancee was stunned with the final product. I am so happy with my choice to use CustomMade, and look forward to working with them for our wedding bands.”

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Posted 3 years ago

“Customer service was amazing and the product came out better than I had invisioned. Thank you so much!”

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Posted 3 years ago

“All representatives were incredibly pleasant to work with. They were friendly, messages back quickly, and never seemed to be bothered by the additional alterations I needed to make to my project! 10/10 would recommend Custom Made!”

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Posted 3 years ago

“I took a chance on these folks, and they really came through. I wanted to get a custom ring made and wasn't sure that the thing in my mind could be made (easily). They definitely made it easy, and made a great final product. Can't wait to see it "in place"!”

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Posted 3 years ago

“I cannot recommend Custom Made highly enough. They looked after me from start to finish and always liaising with me through every step. They are super friendly, helpful and always offered me alternatives to consider. I have told everyone about them so that Custom Made can look after them as well, as they have for me. The most impressive and important aspect for me was the detail of their work. I had no need to worry at all, as my piece turned out practically the same as the computer generated image prior to production, wow! I can only say thank you Custom Made and will certainly consider you guys first and foremost in the future. Michele”

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Posted 3 years ago

“I became aware of CustomMade from my fiance, as he designed my dream engagement ring and band through this company. We decided, thanks to COVID, to have a symbolic ceremony prior to our legal wedding ceremony, and therefore another ring was needed! I had some ideas in mind and the team worked so well, efficiently, and effectively to bring my ideas and dreams into reality. It is the most perfect ring and everyone was so kind and patient with all my questions! I highly recommend CustomMade to any and everyone!”

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Posted 3 years ago

“Everyone I spoke to were all knowledgeable about the detailed process it took to make my cufflinks. Any questions I had were answered quickly. The process was seamless and the product came out beautiful. Very happy with this company, their people, and product!”

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Posted 3 years ago

“The process, from start to finish, was excellent. The customer service was exceptional and the communication was top notch. The final product was amazing. I would recommend Custom Made to anyone who wants a unique and customized piece of jewelry, made of the highest quality materials.”

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Posted 3 years ago

“I'd like to start by saying my pictures don't really do it justice. That out of the way, though, and I have absolutely nothing bad to say here. CustomMade made it very easy to come up with a true one-of-a-kind ring, that she absolutely loved (and she did say yes, for the record lol). Pricing was comparable and a little better than what I had seen and been quoted at other places as well, arguably with better craftsmanship to boot. If you're not sure ahead of time, give them the chance, and I would be willing to promise that, like myself, you will wind up at ease, and know that you went the right direction with these fine folks.”

CustomMade.com 5 star review on 28th December 2021

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Posted 3 years ago

“CustomMade helped me go through the process of designing the perfect engagement ring. I gave them some ideas and they ran with it, doing a beautiful job. Everyone loves the ring, and I will recommend others use this company in the future.”

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Posted 3 years ago

“The people at custom made were great to work with. There seemed to be a disconnect between information between stages of making and designing the ring so had to repeat some information but they were easy to work with and it did not cause any issues. And managed to get the ring to me earlier then expected. Over all the ring came out beautifully and my fiancée loves it.”

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Posted 3 years ago

“The CustomMade team is incredible. They're responsive, helpful, and answer every question you have, no matter how many there may be. They work within the budget I gave them and update me every step on the way.”

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Posted 3 years ago

“Fantastic experience lived the final product. They kept me updated with pictures and progress the entire time.”

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Posted 3 years ago

“CustomMade did an amazing job from start to finish. They did a great job communicating throughout the entire process and each of the experts was very helpful in explaining their particular niche. Their expertise, friendliness, and timeliness made for a very enjoyable process and a beautiful final product.”

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Posted 3 years ago

“I usually don’t write reviews but I will for custom made because they did an absolutely fantastic job on my custom ring that we had designed together. My girlfriend grows dahlias so the made me a rose gold dahlia ring with diamonds. And it was just the greatest purchase I’ve ever made. They were so good at designing and helping me through the whole process. They were amazing at communicating and keeping me up to date on the whole process! My now fiancé is absolutely in love with the ring and even more so with me than she ever has been because I was able to ask her with the ring of her dreams!”

CustomMade.com 5 star review on 27th December 2021

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Posted 3 years ago

“If I could give above 5-stars I would. Absolutely stunning work and maintained excellent contact and patience with me during the entire experience. The ring came out beyond perfect, so much that my now fiancé wants to come back and get custom wedding bands made as well.”

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Posted 3 years ago

“So like everyone looking for a review of Custom Made. I was like "is this real? Are they gonna take my money and run?" Trust me i know there's at least one person wondering lol. But no rest assured custom made is providing an amazing jewelry service to those who are looking to add some real thought into pieces. From concept to design to final product, my team was excellent. Always had my back and whenever i needed something done or updated, they did it. I would definitely buy from them again.”

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Posted 3 years ago

“Everyone who I worked with throughout this process was processional and very responsive. We weren’t happy with the first ring they made for us so they decided to remake it at no cost. Great customer service.”

CustomMade.com 5 star review on 26th December 2021

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Posted 3 years ago

“The team at custom made was very professional and would keeo me up to date on the productuon of my ring. I absolutely loved and will definetly be buying from here again”

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Posted 3 years ago

“Went through several design cycles with the team, yanking them around in certain cases (sorry about that), but they were helpful and responsive each time.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,971 reviews