CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sceptical at first until I actually talked to one of the workers. They try to get every little detail even if you don’t know what you want. The finished piece is amazing and I wouldn’t ask for anything else”

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Posted 3 years ago

“Cannot say enough great things about CustomMade customer service and design team. I have commissioned three rings for gifts and all have been of superior quality and exactly what I had envisioned. Cannot wait for the next commission which will be for myself!”

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Posted 3 years ago

“The entire process was smooth and easy. I love my ring.”

CustomMade.com 5 star review on 23rd March 2022

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Posted 3 years ago

“Everything was excellent. Customer service and representatives were superb, prompt and extremely helpful!”

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Posted 3 years ago

“Timely communication, experienced professionals, highly skilled artists, and great quality product. It was a pleasure to work with CustomMade, and I will certainly be returning to them for any other custom jewelry needs.”

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Posted 3 years ago

“The process of making the ring was one of the easiest things to plan in my whole proposal trip. All of the steps were explained thoroughly and I knew exactly what I was getting myself into. And the result was a beautiful one of a kind ring and a great experience talking with several experienced professionals!”

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Posted 3 years ago

“I love how the whole process of making something new, and during the process I learn a thing or 2.. Will come back for sure”

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Posted 3 years ago

“The ONLY silversmith I trust”

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Posted 3 years ago

“The ring is perfect. During the whole process of designing the ring, the assistant was very helpful and understanding. The actual ring came out beautiful and I couldn't be happier with what I recieved.”

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Posted 3 years ago

“Working with Custom Made was an absolute pleasure! From the moment I signed up and filled out the questionnaire, they were on top of everything. They contacted me within an hour, and had sketches of designs ready by the next day. They were always in contact with me about the next steps and kept me informed with progress updates. The ring turned out perfectly and it looks amazing! I can't wait to propose to my girlfriend and give her this totally custom ring! I would 100% recommend this service to anyone who is looking for an engagement ring. They are so professional, stay within your budget, and they make incredible personalised pieces. Even the shipping was super fast, it arrived in the Netherlands from the US in about two days after I paid the final installment. One thing to note for anyone not living in the United States (like myself), is that import taxes on items of this price can be a bit high depending on your country. So make sure you look into that so you don't have a big surprise when the ring is shipped. Thanks to everyone at Custom Made for making me the perfect ring. Much love, Zach”

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Posted 3 years ago

“Awesome people to work with! I sent them my concept for an engagement ring and they delivered a very beautiful ring! On time delivery, excellent communication. Will certainly order from them again!”

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Posted 3 years ago

“They were very helpful through the entire process even though I had to delay for quite a while. Everything turned out perfectly.”

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Posted 3 years ago

“It took way over a year from beginning to end, and the Custom Made team was patient and helpful every step of the way. The end result was beautiful. They listened to every concern I had from shipping times to price to small design changes at the last minute and worked hard to get the ring out before the date I needed it. Overall, a wonderful experience!”

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Posted 3 years ago

“Worked very well with me and catered to my liking. Would definitely recommend if you are looking to customize your ring.”

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Posted 3 years ago

“The rings came out perfectly!! Everyone was very professional and super nice. Great experience and great product!!”

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Posted 3 years ago

“I was looking for something special for my wife and I found this place online custom made When I 1st started I was hesitant but there well communicated they keep you involved through the whole process you you pay step-by-step And the piece turned out awesome my wife just loves it I would recommend this company for all your jewelry needs.”

CustomMade.com 5 star review on 20th March 2022

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Posted 3 years ago

“This was an amazing experience from start to finish. Everyone involved was so helpful and patient while we designed the perfect ring for us. The ring was delivered on time and was stunning, exactly what we designed.”

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Posted 3 years ago

“Honestly came out better than expected! I am extremely pleased with the results and wear it every day! I love it!!”

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Posted 3 years ago

“CustomMade helped us to have a wonderful experience. They helped us every step of the way answering questions and tweaking the design to be perfect! We’d recommend them to anyone looking for a one-of-a-kind ring”

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Posted 3 years ago

“I wanted a custom engagement ring but everywhere I went they were so expensive and not what I wanted. With CustomMade they were able to design something that I would love at a price that couldn't be beat as well. CustomMade is the website to go to for the best quality and best designed rings!”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews