CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,971 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd August 2025

Martin Zelenay

CustomMade.com 5 star review on 21st August 2025

Melanie Lowry

Anonymous

CustomMade.com 5 star review on 20th August 2025

Kyden Cherry

1687

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was awesome! My team was able to listen to all of my concerns, or able to make the perfect design for what I wanted. They went above and beyond to make sure that the ring was perfect”

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Posted 3 years ago

“This was an excellent experience. They always responded very quickly, even if I let significant time pass between messages, and the end product truly is what I’d envisioned. I also felt well informed about how my choices impacted the final look vs cost. Highly recommend!”

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Posted 3 years ago

“The ring is of exceptional quality and craftsmanship, as well as being exactly what was shown in 3D designs. The shipping was fast and I was provided updates through tracking and the communication and service throughout the whole project was amazing. I would recommend Custommade to anyone that asked.”

CustomMade.com 5 star review on 7th January 2022

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Posted 3 years ago

“CustomMade did not turn me away when I came to them with a crazy ring idea. They treated me with respect and were professional throughout the entire process. The ring turned out to be absolutely perfect. (Seriously, I cried) I only wish that I had chose a better metal, but that's on me. They gave me information on metal types and were willing to recreate the model when the first design was not exact what I wanted. I will definitely come buy from them again!”

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Posted 3 years ago

“The customer service was amazing through the entire process. Attention to detail is phenomenal. Thank you for everything. You have definitely gained a customer for life. Excellent work and craftsmanship. Thank you”

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Posted 3 years ago

“The ring and the experience of getting to create a lasting memory for my love was exceptional! I want to thank the team for putting in such effort to make sure that the pieces came out perfect! I cannot wait to share with you the photos afterward!”

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Posted 3 years ago

“This was a great service and they did a fantastic job remaking my wedding band from old photos. Very easy to work with and done quickly.”

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Posted 3 years ago

“I'm extremely pleased with the quality of my Custom Made ring. I spent about a month going over the design with the team. They were very patient with me throughout the entire process. They even expedited the shipping to ensure I received it before leaving for Christmas vacation with my family. I'll definitely be a repeat customer.”

CustomMade.com 5 star review on 6th January 2022

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Posted 3 years ago

“Excellent service, I appreciated the effort and communication provided.”

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Posted 3 years ago

“From the first contact, communication was excellent. All correspondence was fast and well explained. I was given many options and was assisted in making critical decisions about my custom ring. I’m extremely pleased with the results. I would absolutely do business with them again.”

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Posted 3 years ago

“I'm incredibly happy with my purchase through Custom Made. The whole process was not only fun and exciting, but I was able to ask questions when I needed it and had honest & quality feedback throughout the project. I would highly recommend working with them if you need anything.”

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Posted 3 years ago

“From start to finish, the entire team treated my project as a chance to make a dream that I had become a reality. Every step, from the initial design, to the digital renditions, and the final castings had me feel as if my idea was their own creation through the amount of care and cooperation that I was shown. I cannot ever fully express just how amazing the entire journey was and how much I look forward to reaching back out for every future endeavor I can imagine. Thank you all for the professionalism, attention to detail, and understanding throughout this marvelous creation. It has truly been a pleasure and I have every intention of expressing my extraordinary delight to any and all who inquire about the wedding set. It really has been a dream come true!”

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Posted 3 years ago

“CustomMade did an AMAZING job with my engagement ring! It was exactly how I imagined it to be. The customer service was great! They’re very patient and gave many sketches for me. 10 out of 10 definitely!”

CustomMade.com 5 star review on 5th January 2022

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Posted 3 years ago

“Absolutely fantastic experience. I was helped every step of the way with professionalism and understanding of my specific requests. They are very knowledgeable and put the quality of finished product above everything else. I would recommend this company to anyone.”

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Posted 3 years ago

“I am so glad I found CustomMade.com. I am extremely happy with the finished product. Every step, from the concept stage until the finalization of the actual ring went smoothly. Everyone was supportive and helped where they could. The price was also very fair!”

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Posted 3 years ago

“Couldn't recommend CustomMade more highly - responsive, creative, helpful and timely, the process was a breeze from start to finish and my fiance could not be happier with the end product. Thank you!”

CustomMade.com 5 star review on 4th January 2022

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Posted 3 years ago

“CustomMade team worked with me to create a signet ring of my family crest. They kept in contact every step of the way and showed me digital examples of what my ring would look like, and provided me with many options to customize and personalize my product. It came out great and I love the product produced. They are very professional and motivated to get you the result you’re looking for.”

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Posted 3 years ago

“I came to Custom Made looking for a custom engagement ring for my fiancee Kelley. I was unsure about the whole process thinking that it was going to be complicated to navigate through all aspects from design to finished product. I quickly realized that I made the right choice with Custom Made when my mind was put to ease right away with the first person that I worked with. Everyone that I worked with made the process easy for me and went above and beyond any expectations that I had in the beginning. My design came to life and was delivered to me safely and exactly as shown through the 3D models and the pictures of the stone. I was impressed with the craftsmanship and detail maintained in the finished piece. This was overall a very pleasant experience and I will recommend Custom Made to anyone in need of a custom design. Thank you again to everyone who made my vision a reality!”

CustomMade.com 5 star review on 3rd January 2022

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Posted 3 years ago

“Purchaseing with CustomMade was a wonderful experience! Their reps went above and beyond to create what we wanted! They operated on our desired timeline and even surpassed our expectations! We received updates at every step of the way; what a cool process! We received prompt responses to every message we sent. We love the final product and it even arrived a day early (during Christmas 2021 even!)! I have and will continue to recommend them to everyone!”

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Posted 3 years ago

“Excellent experience, the design team, and manufacturing were always as kind as efficient. I'll return.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 3,971 reviews