CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“Beautiful piece...thank you so much for creating this family heirloom. Chris Maloney Gurnee IL”

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Posted 2 years ago

“Overall, I had an amazing experience with each member of the team. Everyone responded quickly and was extremely patient with all my questions. I've gone back and forth on designs and the team stuck with me through it all. They helped turn my thoughts and ideas into the ring it became today. I would happily recommend Custom Made to anyone.”

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Posted 2 years ago

“I was hesistant at first, being that this is a company not in my country and the whole process was online.However, the team I dealt with was extremely helpful, and even when I thought I was making too many changes and requests they assured me it was a good thing, so I could make the perfect ring for my now fiancee.It took alot of planning and fine tuning, but the team was with me every step of the way. Truly a great experience. Would highly recommend to anyone looking for a very custom piece. Every part of my fiancees ring started as drawings and thoughts in my head. CustomMade made it a reality. The ring was perfect and my fiancee is over the moon for it. Much thanks!”

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Posted 2 years ago

“The whole team at CustomMade gave me an unbelievable experience through the entire process of my engagement ring. From the initial design to final delivery I felt like I was given the VIP treatment. The final product came out exactly what I wanted and I was ecstatic with the results. I have already recommended this service to several people.”

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Posted 2 years ago

“Here is the problem I encountered. My intention was/is to purchase four same rings, different sizes for my three sons. I received my ring but it was undersized and did not have 14k engraved underneath. The problem is this. Your customers must use your ring sizing kit because the kit sizes differ from the traditional jeweler's tool. My finger measured 9 at the jeweler. But, using your 'blue finger kit' my finger uses a 10. My ring needs to be returned for re-sizing. I have requested a 'kit' to be sent to my sons for sizing and that way we are all on the same page. I hope this answers your question. Best, Daniel Lukensow”

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Posted 2 years ago

“Great company, easy to work with, with great customer service. They helped me every step of the way and helped me understand with detailed information on what they are doing. And my ring cam out perfect!”

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Posted 2 years ago

“Incredible experience. The team at CustomMade stayed in contact consistently throughout the process and answered all of my questions very quickly. They jewelry itself came out BEAUTIFUL and will be cherished. I would definitely use them again.”

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Posted 2 years ago

“It was such a pleasure to work with CustomMade. They were in constant contact with me with every update. I had a pretty good idea of what I wanted and they made that a reality. My fiancé was blown away by the quality and the beauty of her ring.”

CustomMade.com 5 star review on 3rd July 2023

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Posted 2 years ago

“The staff were very friendly. They made the process painless. I was very pleased with the price and quality of the end result.”

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Posted 2 years ago

“I wanted to recreate my lost senior ring. The one in the purple box is the original and the one in the white is the one they helped me to create. It is my first purchase of this magnitude and meaning and I couldn’t be happier with it and the service!”

CustomMade.com 5 star review on 2nd July 2023

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Posted 2 years ago

“Custom made was very helpful with creating my ring. I got many updates about where we were in the process and got many pictures also. The ring turned out amazing!”

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Posted 2 years ago

“My experience with CustomMade was absolutely phenomenal. I am looking forward to working with their awesome team to create another awesome design.”

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Posted 2 years ago

“It was really great working with Custom Made. I had 3 separate rings made (the engagement and both bands) and all of them out did my expectations. They we’re easy to deal with, their websites and payment options were great, and they got the rings to me in a matter of only a few days which is a feat considering I live in Alaska so I’m used to waiting weeks for things to arrive. Anyway overall I’m super pleased with how it went and if I need another project done I’ll definitely get them to do it!”

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Posted 2 years ago

“The whole process was super smooth. Together we've found the perfect design, and the attention to detail in every part of the process was above my expectations. The piece turned out amazing! Highly recommend working with CustomMade.”

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Posted 2 years ago

“Service was great. Guided me through the entire process and kept me informed along the way from conception to delivery. Great company and superlative products.”

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Posted 2 years ago

“Extremely helpful and attentive!!”

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Posted 2 years ago

“The designers and experts were very clear and helpful throughout the whole process. They were flexible and understanding through each of my changes along the way, even the weeks of searching for just the right stone. I love the final result and being a part of the entire design and custom-made process made it all the more special!”

CustomMade.com 5 star review on 30th June 2023

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Posted 2 years ago

“I wasn't sure at first. But the steps to follow were clear and I had help along the way. They took a vision of what I wanted to give to my wife and made it happen. The 3d renderings for me sealed it.”

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Posted 2 years ago

“It was absolutely amazing.”

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Posted 2 years ago

“They helped me learn everything I needed to know to make a good decision and we’re transparent about the whole process. Best of all the product is quality craftmanship”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews