CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every person that I worked with was extremely professional and willing to help in every way they could. The only 4-star rating I gave was due to the communication timeframe in the very beginning. We were only exchanging one message a day at around 4 am and that was kind of off putting. However, I fully recognize that is not the company's fault; as I was informed that it is just an overly busy time of year and now knowing that the company is still growing, it makes sense as to why the communication would decline a little bit. That being said, every message I did receive covered every concern I had and was very informative of how to move forward with the perfect design. I want to give a special thank you to the design team because we were set on a design and I was able to sneak an opinion from Miranda and she informed me more of what she was looking for and did not like the design that was presented. I informed the design team of this in a panick and with no hesitation, we went from setting up payment, to completely redesigning the ring. It was extraordinary to see the commitment to customer service and reassurance that no matter how many changes we need to make, or when they are made, your team is dedicated to making it perfect. The only suggestion I have is maybe reducing the package size, or offering different package options. I think it is very cute and funny that the box comes with all the extra decorations and "happy tear" tissues, as well as the certifications and warranties. However, it is a decent sized package that I do not want to get rid of but I need to hide for a couple months, hoping she doesn't look through my closet for anything or else the whole surprise could be ruined. I feel it would be an amazing option to offer that package, and an alternative package that only ships the ring, while the certifications and warranty information can be digital. As much as I appreciate the extra cutesy stuff, I'm not sure it will be used until we get back from vacation but it still needs to be hidden in the meantime. I thank you very much for everyone's positive attitude and everybody's help through what could have been a very stressful process. It turned into something fun and I am very excited to present the ring on our anniversary.”

CustomMade.com 5 star review on 23rd May 2023

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Posted 2 years ago

“I really enjoyed the process of working with CustomMade. They captured the design intent quickly and the rest of the process was easy and quick as well. Would definitely recommend!”

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Posted 2 years ago

“The ring I ordered was absolutely beautiful. Worth every penny. The experts I spoke with were able to turn some loose ideas I had into a spectacular reality. The process was so smooth that I plan on using CustomMade again for another ring.”

CustomMade.com 5 star review on 22nd May 2023

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Posted 2 years ago

“Very good customer service. They help you along every step and will listen to any request and adjust the design as many times as needed to get the exact look that you want.”

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Posted 2 years ago

“As someone in a same-gender relationship, I felt totally lost going into this. But the team was so open to my ideas and concerns and questions, I felt taken of the entire way through. It was an awesome experience all around, especially with how they break down what goes into costs and the implications of where/how stones are obtained. Thank you!”

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Posted 2 years ago

“The ring was flawless. They walk you through each step of the process. It felt like I was shopping in a store with infinite more options.”

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Posted 2 years ago

“I had a wonderful experience with the CustomMade team. So many talented artists, craftspeople and coordinators I was very impressed from start to finish. Couldn't recommend them enough!”

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Posted 2 years ago

“I was able to design our rings and change a few times and still received before the wedding. Product is stunning.”

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Posted 2 years ago

“Amazing service! My fiancé loves the ring, it was done to perfection! They took my ideas and brought it to life. Thank you!”

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Posted 2 years ago

“Custom Made was very impressive and created just the rings we wanted. They stuck with us as long as it took even though we were very picky customers. Overall we're highly satisfied. In one area, Custom Made could have done much better, and that was definitely frustrating. Our designer was surprisingly poor at understanding our design goals and feedback. We also repeatedly caught basic consistency issues in the renderings. We got through it the hard way: doing low level design work ourselves and micromanaging. That said, we greatly appreciated our designer's unlimited patience - that held things together through the challenges. Everything else about working with Custom Made was truly world class. In the end, the rings are very special to us and we love them. It's hard to imagine we got such high quality, extremely custom jewelry at such a good price.”

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Posted 2 years ago

“Really great customer service and design consultation”

CustomMade.com 5 star review on 20th May 2023

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Posted 2 years ago

“Custom Made guided me on the journey of designing the perfect engagement ring. The team working on my ring throughout the process was always kind, helpful, and understanding and answered all my questions promptly. I could not be more appreciative of this experience and the Custom Made team! Highly recommend!”

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Posted 2 years ago

“From start to finish, this was an amazing experience. Each person along the way was responsive, knowledgable, and overall just a joy to work with! They ring camp out absolutely spectacular and I could not have asked for a better experience! Thank you to the entire team that helped me with my ring. I am over the moon!”

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Posted 2 years ago

“The whole experience from start to finish was amazing with Custom Made! They really did a great job walking me through each step of the way and explaining every process. The final product turned out absolutely perfect and I feel the value of what I received was by far worth it. If you feel creative, and want to give a one of a kind piece of jewelry to your loved one, I would highly recommend these guys.”

CustomMade.com 5 star review on 18th May 2023

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Posted 2 years ago

“Elegantly crafted and reasonably priced. Zero complaints about custommade. Super happy with the end result.”

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Posted 2 years ago

“The wedding band for my fiancé came out beautifully. The reps were very patient and courteous. My only issue was with a few errors in the design process. I was deciding on 2 styles and after careful consideration, they confirmed the wrong design choice. Then I wanted the monogram in my fiancé’s ring to match the one in my ring. The ring they also created. Not only did they use a totally different font style, but after many many design photos, my ring photo (they also made) for comparison, they got my initials wrong. When they said they’d fix their mistakes ‘at no additional cost to me’ (?!?) that was upsetting. Luckily all of these errors were in the design stages and were remedied before production. Pro: The end result was great. Con: The QC needs to be more mindful making sure simple mistakes don’t get sent along to the client to catch.”

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Posted 2 years ago

“Very happy with my experience with CustomMade. The pendants came out exactly as I have imagined. I also appreciate how they will adjust the price accordingly if there are any design changes. In my case, they reduced the price when they ended up using less material. Other places will just charge the same price even if fewer materials were used, so I did appreciate that. I will be a repeat customer.”

CustomMade.com 5 star review on 17th May 2023

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Posted 2 years ago

“From start to finish everyone who took care of my project was exceptional. Communication was flawless which made the entire process easy. The piece itself was exactly as I envisioned and the team offered great advice. There was no issue whatsoever with how picky I was being either. I purchased from Australia and the postage time was even quicker than the estimate they gave me. Had do problems with customs either. Would highly recommend Custom Made!”

CustomMade.com 5 star review on 16th May 2023

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Posted 2 years ago

“Very professional in answering any and all questions. The piece came out perfect.”

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Posted 2 years ago

“After 25+ years together it is sometimes difficult to capture a piece of jewelry that truly makes my wife smile. I approached Custom Made about a concept for a Toi et Moi (You & Me) ring. The experience was amazing - every step of the process was artfully handled, from discussions about the design, to concept drawing, to gem selection, to wax model, to the finished product and finally shipping each handoff was seamless and responsive. My wife was thrilled with the result...I am thrilled with the process. Highly recommend.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews