CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,148 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot explain how amazing this company is, they have went above my expectations to completely customize an affordable wedding and engagement ring to my requirements! And she said yes! I completely reccomend custom made and I tell all my friends about it! This is an amazing company”

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Posted 2 years ago

“They were very helpful and professional, I was informed on every step along the way with no surprise costs or setbacks. It was an overall great experience”

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Posted 2 years ago

“CustomMade was the best jeweler experience I've ever had. They took my ideas and made me a few custom designed 3D models to base my piece off of. Every step of the design process, they were working with me and communicating. I highly recommend CustomMade and I look forward to using them again.”

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Posted 2 years ago

“Custom Made was the perfect place to create my engagement ring. The people were super helpful, quick to respond and very kind. They made an absolutely stunning ring come into fruition from nothing but a vague idea. I would recommend Custom Made to anyone that wants to wow everyone with a piece of jewelry.”

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Posted 2 years ago

“All the people I worked with to build this ring of Ron and I love as partners for life, his birthstone is garnet as the center stone of our love and my birthstone alexandrite placed around his. It was my love and our love together that designed this ring at our home. The design team at CustomMade brought our design into one of the most elegant rings I have ever seen. It is just the right size on my finger and it sparkles so elegantly. The team at Custommade was wonderful about putting our thoughts together.”

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Posted 2 years ago

“I'm very satisfied with the services provided by the CustomMade team. They were kind and patient to modify the project multiple times until it turned out just the way I imagined and even better!”

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Posted 2 years ago

“I am a customer from Hong Kong. The whole team has been very helpful starting from the beginning till the finishing of the ring. They even spotted some defects on the first diamond I chose and suggest me to pick another better one. In terms of the design, they also provide a lot of suggestions to me. Highly recommend.”

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Posted 2 years ago

“Quick, and rewarding experience”

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Posted 2 years ago

“Worked with me to craft a unique and affordable ring even after several design changes.”

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Posted 2 years ago

“I had a great experience and would use again. I felt like each person along the path cared about helping me get the best piece of jewelry possible.”

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Posted 2 years ago

“While I have not proposed yet, the end product turned out to be amazing! The entire process from conception to creation was made entirely stress free thanks to the team and people I worked with. Highly recommend no matter what your budget!”

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Posted 2 years ago

“Working with the design team to get truly custom pieces was easy and they were very flexible to suggestions and changes. 100% would buy from here again”

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Posted 2 years ago

“Had such a good time designing the ring, staff responses were super quick and really helpful. Highly recommend, and when I go to get a wedding band I shall definitely be going to the same place.”

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Posted 2 years ago

“It was a very comfortable experience ordering my signet ring through Custom Made. I would make another custom purchase through this company. Every one of my point of contacts was very professional and prompt to respond to my concerns.”

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Posted 2 years ago

“Really good ring”

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Posted 2 years ago

“Prompt, professional, knowledgeable, friendly and competent service. The project was handled seamlessly from conception to delivery. An absolute pleasure to work with CustomMade”

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Posted 2 years ago

“The ring turned out beautifully! Working back and forth with the designer was easy and wonderful. I am thrilled with the end product.”

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Posted 2 years ago

“Truly fantastic customer experience, going above and beyond to communicate and create the perfect piece. We created the engagement ring of our dreams, and the end result is everything we wanted. Cannot recommended enough.”

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Posted 2 years ago

“I know it's kind of cliche to see all 5 star ratings but this whole experience was 5 stars. I asked for a very unique project and they absolutely delivered. Very upfront on the time it'll take and the price never changed after the first estimate was given. I could not recommend them enough. They even offer to resize it for free for the first year shipping insured and paid for both ways. Again if you are looking for any custom made ring I cannot recommend them enough.”

CustomMade.com 5 star review on 14th July 2023

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Posted 2 years ago

“CustomMade walked with me every step. Each phase I was sent a message about the process of what was going to happen, and I was given renderings of the process.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,148 reviews