CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was smooth and easy, customer service was great. Delivery went well, I was happy with every step of the process. I would use again (but hopefully don't have to!)”

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Posted 2 years ago

“Amazing communication and craftsmanship from beginning to end. Thank you for making a special piece for my husband's birthday present!”

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Posted 2 years ago

“Fantastic company. My ring was expertly made in a timely fashion. The staff were extremely helpful, excited about my project, and kept me up to date every step of way.”

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Posted 2 years ago

“I started on designing a ring I wanted a year ago. I had a bunch of different inspirations, and the team worked with me for months as I did various tweaks - with no pressure, no stress, all of that included with the deposit. And when we finally went through on purchase - it was fast! And easy. Constant communication and explanation all the way through. And the craftsmanship!!! Truly couldn't have had a better experience, and feel like this is the best possibly way to make something unique and special to your own needs. I would recommend custommade a hundered times over.”

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Posted 2 years ago

“NICE DETAILS”

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Posted 2 years ago

“Very good experience both times that I’ve used CustomMade! Everything has turned out exactly as I wanted and I couldn’t be happier with the customer support along the way. Really a great group of people and a company that I will continue to use!”

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Posted 2 years ago

“I really enjoyed the process and the end product is stunning. Only wish they had helped me realize that the final ring looks nothing like the inspiration from the beginning. Now I have to make a second one. They really just optimized for making anything happen that I came up with So be sure not to get carried away, they won't save you. You're the only judge. Would be nice if they judged a bit, too.”

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Posted 2 years ago

“Amazing to work with through the whole ring process. From the creative planning stage, to the finished product. Not just a jeweler telling me what to do. It was a team effort for the whole experience.”

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Posted 2 years ago

“Very simple, easy process”

CustomMade.com 5 star review on 24th June 2023

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Posted 2 years ago

“CustomMade did a fabulous job with my project. They made something I couldn’t find anywhere and their designers were easy to work with! Thank you!”

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Posted 2 years ago

“I am not sure how the price of the ring went up when the price of gold went down, but of course, the price quoted is never the final price. My biggest problem is that when my ring was finished, instead of sending me pictures of the finished product, I was led to believe that renderings were the actual ring. So of course when I received the ring and it was nothing like the pictures I was not happy. I am not sure why you would send renderings when you have the finished product but that is why I returned the ring. In the picture of 2 rings the silver one shows what the antiquing is supposed to look like, and the gold one shows what I received. You tell me if you would be happy.”

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Posted 2 years ago

“Was timely and easy to work with!!!”

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Posted 2 years ago

“Amazing team of people who are willing to redo their project to satisfy your needs”

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Posted 2 years ago

“Custom Made did a great job making my project a reality!”

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Posted 2 years ago

“Working with custom made was so lovely. They helped me throughout the whole process, answering any questions I had and explaining the process as we progresses through the different stages. Each person of my team was delightful to talk to and happy to deal with any ammendments I had to the design of my ring. It was super easy to navigate around the website and keep in touch with the team. The ring turned out to be stunning, better than I could have imagined. My now wife is over the moon with her ring and it was all made possible because of custom made. I am very happy with the end product and given the chance I would use them again.”

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Posted 2 years ago

“CustomMade is amazing! I used them to create a custom engagement ring and the whole process was simple, easy and quick. The CustomMade team was there every step of the way and was great about keeping me updated on the project process. I never knew getting a custom piece of jewelry could be this quick, easy, and affordable. I could not be happier with the process and how the ring turned out!”

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Posted 2 years ago

“I absolutely loved everything CustomMade did for me. They were very helpful and showed me as many versions as I needed. My necklace came out perfect. I only left four stars because it is very pricey. However I somewhat understand why it would be pricey because they really did a lot for me :)”

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Posted 2 years ago

“I had a fantastic time with Custom Made. From start to finish the team was amazing to work with. They were prompt, supportive, willing to help, and so, so great with all their suggestions and knowledge. Honestly, I loved working with the artists and the other specialists. I cannot say enough good about this company, the ring was perfect for my partner and what she wanted, and I would recommend it to any of my friends.”

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Posted 2 years ago

“The team at CustomMade made the experience of designing the perfect engagement ring as easy as possible. Their team has extremely high standards for their work, and their communication is unparalleled. I will definitely work with these folks again.”

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Posted 2 years ago

“Throughout the entire process I had every question answered within a day even while they were working on my ring which turned out absolutely incredibly, could not recommend more.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews