CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 27th July 2025

1675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From beginning to end, the experience with CustomMade was an absolute delight. They were prompt in their response time, super friendly, and so knowledgeable about their process and capabilities. They went above and beyond to get me my custom pieces for my wedding and never once made me feel rushed. I can't wait to send y'all pictures of what you created once my pictures come back from my photographer!! :) Thank you again!”

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Posted 2 years ago

“From the very beginning, the people at custom made, made this an amazing experience. I felt like a friend to the people here, and the ring itself is positively gorgeous. They were very timely, and very precise on everything. I couldn’t have asked for a better company to work with!”

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Posted 2 years ago

“My experience with custom made, The staff is excellent. Your jewelers are superb. The craftsmanship Is astonishing. My piece came out absolutely magnificent. I'll be back to purchase, Again”

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Posted 2 years ago

“Amazing response time and felt like everyone truly cared about making the best ring possible”

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Posted 2 years ago

“The whole experience was AMAZING from start to finish! My partner and I had been looking at rings for a couple months, but nothing ever seemed to fit what we were looking for. Custom Made put a beautiful piece together that incorporated both of our personalities, while the rings still match they are slightly different in their own ways. I could not have asked for anything better. All of their employees were phenomenal to work with.”

CustomMade.com 5 star review on 11th March 2023

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Posted 2 years ago

“It was great from start to finish !”

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Posted 2 years ago

“A truly wonderful experience. Communication was kept promptly at all times and great care was taken to insure that my piece was exactly how I wanted it. The end result was high quality and came out perfect. Would highly recommend”

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Posted 2 years ago

“the staff and design team are amazing start to finish! excellent communication and they hit it out of the park with the design! they were able to incorporate the geometric patterns i desired and it came out flawless!”

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Posted 2 years ago

“Custom Made is one of the best ways to get jewelry, as the name sates, customly made to your exact specifications. Their talented and compassionate team walk you through every step of the process without forcing you to make a decision or pay an exorbitant upfront fee. With the entire process online, you can work on your own time, mull over details and have exchanges with the artists and craftspeople working on your project. The craftsmanship is top notch and the presentation is beyond beautiful. I wholeheartedly recommend Custom Made for anyone looking for a beautiful tailor made, finely crafted jewelry piece you and your loved one will cherish for the rest of your lives.”

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Posted 2 years ago

“I had a great experience with custom made in the creation of a ring to commemorate the birth of my son. From initial design and concept to shipment the team was communicative, provided lots of helpful information and most importantly worked at a pace I was comfortable with. I was thrilled with the final piece and I believe the price for this custom piece was fair. I will certainly recommend and use custommade in the future.”

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Posted 2 years ago

“Let me first say wow!!! Your team did a beautiful job with my wedding set and my fiancés band! I was “iffy” in the beginning only because I’ve never heard of this company before. And before going through with this, I did do my research and there wasn't a lot of publicity surrounding this company. But it was enough to convince me to do it though (lol). I’m so glad I did! Our rings represent us and I love that!”

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Posted 2 years ago

“My gf and I were looking at wedding rings and couldn’t seem to find the the right one I was looking around for custom options and came across Custom Made. The entire process is very professional and they keep you updated with every detail the entire way. When I got to the 3d model phase it wasn’t looking quite right and they fixed the design for me no problem. The final ring came out better than i thought it would 10/10 would recommend them to anyone.”

CustomMade.com 5 star review on 8th March 2023

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Posted 2 years ago

“Very well organized, and stayed very near the budget. The results are stunning and the timing is really good.”

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Posted 2 years ago

“CustomMade.com made designing the perfect engagement ring and wedding band set easy, fun, and stress free. Their team of design professionals took my idea and brought it to reality in the most stunning form possible. From preliminary drawings to 3D models, the process of design is fun and engaging. Once designed, the ring is cast and finished and let me tell you, every piece comes out GORGEOUS. I even had my own wedding band custom designed after seeing how amazing my fiance's rings came out. I will NEVER use another company for custom jewelry, and if you use their services just once, you won't either. CustomMade is the absolute pinnacle of quality custom jewelry.”

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Posted 2 years ago

“This of course was my first time buying an engagement ring, and it was an amazing experience! From the knowledge and skill of the artist and crafters perfectly transforming my ideas into a gorgeous ring to the understanding of finances. This is definitely something i will be recommending to any friends who are thinking off proposing or those who just want an amazing personalized custom piece of artwork. Because its definitely more than just a ring. Its art that you can wear!”

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Posted 2 years ago

“My fiancée had my engagement ring designed and made through Custommade and it exceeded both our expectations! They also designed a matching band so when it was time for us to order the band too, everything went very smooth. They had the design we had agreed on, so it took just a couple days of going back and forth between final design and stone selection to have the ring sent to production. The ring was shipped a few days later and arrived very quickly. Everyone is very easy to work with and responsive, they work around your vision to make sure everything is exactly how you want. I highly recommend working with them!”

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Posted 2 years ago

“Everything was made super simple. There where a couple times I had to put a hold on my ring because of a change in finance and every time they worked with me and waited almost an entire year very patiently from the beginning of the ring making process to when I was able to make final payments and get my ring. Custom Made is the best jewelry buying experience I’ve ever had and will almost definitely use them again in the future.”

CustomMade.com 5 star review on 5th March 2023

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Posted 2 years ago

“Such great team! Very easygoing and friendly! When it came with design and just stone selection they definitely gave good advice and tips! Will recommend”

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Posted 2 years ago

“Awesome experience, they worked with me through every process as I was unsure to begin with and am so incredibly happy with the final product!! Thank you custom made team!”

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Posted 2 years ago

“Wonderful process”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews