CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience went very well. They were extremely attentive and ensured that I understood the process. I loved that I could give them inspiration for my jewelry piece and they created something unique from that. Would 10/10 recommend!”

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Posted 2 years ago

“Quite frankly, it's been delightful to work with CustomMade! Quick responses, good open communication and a great design team. 10/10!”

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Posted 2 years ago

“Responsive customer service, good range of options, sent pictures through the whole process.”

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Posted 2 years ago

“I loved my experience with custom made! My partner and I are so happy with his ring!”

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Posted 2 years ago

“Overall the design experience was perfect. I worked with multiple people to bring the design to life and all of them were extremely helpful. All in all it was a great experience.”

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Posted 2 years ago

“I had CustomMade make my wife's engagement ring and our wedding rings. The process was smooth, enjoyable, and professional. The prices are fair for the finished product, and the wife and I couldn't be happier with our choice.”

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Posted 2 years ago

“They're a great company and stand behind their work”

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Posted 2 years ago

“When we first started looking for our rings, we could only find rings that were sort of close to what we wanted but there was always a detail that wasn’t quite right and it felt disappointing. Making appointments and going all over the place to visit jewelers just to view something we didn’t love was getting discouraging and we always left having so many questions. Then we found CustomMade! The overall experience with CustomMade was impressive, pleasant, and really exceeded our expectations. The process of discovering our rings from exploring materials and designs, to the concept art, to 3D rendering, to the final product was fun and exciting. There was never any pressure or feelings of gimmicky sales pitches, and every stage of the process was clearly outlined right on the website. Everyone on the CustomMade team was professional, polite, and answered any and all of our questions quickly. They were supportive and helpful when we had questions or wanted to make any changes until we reached perfection! We couldn’t have imagined a better experience to get the exact rings we’ve always wanted. We were thrilled with the final product. Thank you to everyone at CustomMade!”

CustomMade.com 5 star review on 5th August 2023

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Posted 2 years ago

“The design process was very easy and I love how both rings turned out. My Fiancé also loved them. Would 100% recommend this company and the people that helped me.”

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Posted 2 years ago

“The Best experience!!! I don’t like to buy online, but I Do recommend Custom Made to anyone who wishes to create something Personal and special. Since day one and throughout the whole process the personal of Custom Made were very helpful, active, punctual and patient 😍 We exchanged so many messages until I was happy with the design. It was fascinating to come to life a dream!!! The presentation of the final product was amazing 🤩 Thank you Custom Made”

CustomMade.com 5 star review on 4th August 2023

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Posted 2 years ago

“The best experience i think i could have had for this process. They made me feel special and significant throughout the entire making of the ring. I was constantly given updates and information on the ring the whole time. Anytime i had a questions i had a response within minutes and with such detail and professionalism. I could not be any happier with the Custommade crew and all of their help. I will always recommend them for anybody in the future who is looking to make the next step with their significant other. Hands down the greatest customer service I have ever experienced.”

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Posted 2 years ago

“Piece turned out to be exactly what I wanted”

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Posted 2 years ago

“My experience was amazing, you guys made everything easy to understand and were able to change and work with me along the way. Couldn’t say I would change anything, keep doing what you guys are doing.”

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Posted 2 years ago

“What can I say but this shop is the best of the best they have literally brought impossible jewellery to life there’s never a project out of there realm of amazing expertise, they keep you updated continuously and are always willing to tailor to your needs and budget, they have a great team and go above and beyond to fulfil even my most outlandish ideas, there custom pieces are un paralleled and the finished product exceeds all expectation they have gained a loyal customer for life with me and I would highly recommend them to anyone else. I approached many “supposed master jewellers” and none of them could even contemplate my vision let alone execute it perfectly and even better then I envisioned.”

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Posted 2 years ago

“The process was so easy, it was hard to believe it was real! A representative for each step of the process lets you know how things are going and asks any questions necessary to help create a one-of-a-kind treasure for you. I would definitely use them again!”

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Posted 2 years ago

“Very helpful through out the designing process, open communication and feedback in. timely manner. We are very happy with outcome.”

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Posted 2 years ago

“Staff was more than accomadating helpful and knoledged best investment ive ever made.”

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Posted 2 years ago

“CustomMade Team was awesome and a pleasure to work with. They were very detailed and responsive to every question and request I made. I highly recommend them for any custom jewelry you could imagine. Great Team.”

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Posted 2 years ago

“I highly recommend CustomMade! They’re professional, and always maintain communication which is rare to see. The ring that I requested was really brought to life and I couldn’t be happier, it was beautiful. Not to mention their packaging, it was a very nice touch and it had a wonderful appeal.”

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Posted 2 years ago

“These people helped me make a 100% custom design and ring and I couldn't be happier with it! They were really informative every step of the way and very friendly and knowledgeable!! I couldn't be happier to work with them on any future projects!”

CustomMade.com 5 star review on 31st July 2023

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews