CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They worked as intended. I was very cautious at first but over the design process of 1 year, we finally made my wife's ring look gorgeous.”

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Posted 2 years ago

“Everything was so smooth and easy! I highly recommend them.”

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Posted 2 years ago

“Custom Made is the best!! My local jeweler could not duplicate a ring I wanted, but Custom Made was willing to work with me on my design and keep me informed every step of the way. They have exceeded my expectations with the ring they created. Very professional, friendly, and knowledgeable team. Highly recommend!!!”

CustomMade.com 5 star review on 2nd April 2023

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Posted 2 years ago

“CustomMade exceeded my wildest expectations! I was blown away by the professionalism, speed of reply, and willingness to help make what is a very personal, often nerve-wracking, and stressful project (of finding the "perfect" engagement ring for a significant other), into something that was pleasantly fulfilling. I loved how CustomMade really took all my ideas (both the good and the bad) so seriously and with incredible attention. They patiently let me try different iterations and ideas on the ring of my choice; when they said they wanted me to make the ring that I felt best about, they truly meant it. I am so happy with my experience and so happy that I could give form a ring that could truly reflect my love for my partner. Fantastic job, CustomMade!”

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Posted 2 years ago

“This company had the best customer service I have ever experienced. They were able to get models of what I wanted and walk me through the process of buying an engagement ring with me coming out at the end understanding what was told to me. They did all this in quick fashion and still had great quality work come out at the end of it. When there was a delay like there being a flaw with the metal of the ring itself they reached out and told me that it would be longer than expected. They sent a really quality product and even sent a care package with stuff that will help someone propose which I thought was great. Overall I just had an amazing experience with them and would definitely recommend them to anyone who asked me.”

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Posted 2 years ago

“Fantastic team! Quick responses, and always willing to make changes to ensure that we got the piece exactly as we wanted. Would absolutely work with these folks again.”

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Posted 2 years ago

“Absolutely gorgeous ring and amazingly simple process to build out your very own custom ring! Everyone I worked with was incredibly polite and was very patient with all of the tweaks I made to the design. Absolutely amazing, can not recommend anyone else!”

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Posted 2 years ago

“Unparalleled service. Thrilled with the final product!”

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Posted 2 years ago

“Great service!!! They provide great communication throughout the process”

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Posted 2 years ago

“I was really skeptical to customize so important online without having a face to face consultation but turns out, it was one of the best decision I've ever made! I am so thankful that CustomMade have helped to design the perfect signet ring for my family which we will have it as our family heirloom!”

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Posted 2 years ago

“CustomMade helped me design an engagement ring, and I couldn’t be happier with the end result. Everyone on their staff was friendly, professional, and genuinely seemed to care about helping me with the project. 10 out of 10”

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Posted 2 years ago

“Great customer service. Great product.”

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Posted 2 years ago

“The whole process from beginning to end was done smoothly and with great communication from the Custom team. They worked with me on my idea and gave me several different ideas on how the ring might look in different ways. We went through a few changes in design from it being recessed to raised. From having oxidation to none. The finished ring looks amazing and several friends have mentioned it looked great. The image on the ring is a perfect match to the picture I attached when I started the project. I am very please with the outcome and have 2 more ideas for rings that I am hoping to have Custom Made complete for me in the next year.”

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Posted 2 years ago

“Custom designed a beautiful ring with awesome detail. This is my second ring and each has been absolutely amazing.”

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Posted 2 years ago

“Exceptional customer service. At no point was any question unanswered, or information provided vague. I was actually quite amazed at the little time it took for CM staff to respond. Overall very helpful people, and I am thrilled with the finished product.”

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Posted 2 years ago

“The process to make a ring with Custom Made is about as easy as you could make it. They guide you through every step of the way and don’t stop until you approve. Construction and shipping also takes no time at all so making a ring really isn’t as long a process as one may think. Truly could not ask for a better experience and a better final product! Just hope she likes it:)”

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Posted 2 years ago

“I can't say enough good things about CustomMade.com The team was great, they communicated throughout the entire process, the work quality is incredible, they were willing to work around my schedule for payments and delivery was faster than anything I've had delivered. I highly recommend CustomMade to make your custom jewelry dream a reality”

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Posted 2 years ago

“CustomMade created a detailed 1:1 gold replica of a clay necklace I made for my mother in the 2nd grade, and did so on an accelerated timeline per my request. There's no one better you could work with to create interactive, personal pieces. Highly recommend!”

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Posted 2 years ago

“I approached CustomMade with a unique design idea for a necklace that I had been dreaming of for years, and I was blown away by the beautiful and stunning piece of jewelry that they created for me. The process of designing the necklace was seamless, thanks to the excellent communication and customer service provided by the team at CustomMade. They were attentive, responsive, and always willing to go the extra mile to ensure that my vision was brought to life. They took the time to understand my design ideas and provided valuable input and suggestions that helped to enhance the final product. The craftsmanship of the necklace is truly remarkable. The attention to detail, precision, and quality of the materials used are all evident in the finished product. The necklace is a work of art that I will treasure for years to come. Overall, I highly recommend CustomMade to anyone looking for a personalized and unique piece of jewelry. Their team is professional, skilled, and passionate about their work, and it shows in the exceptional quality of the final product. Thank you, CustomMade, for creating a beautiful piece of jewelry that exceeded my expectations in every way!!!”

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Posted 2 years ago

“Incredible site, thorough process, extraordinarily helpful experts at every step. Was in full control of my project at all times, but got the help necessary to make it as beautiful and durable as possible. Came out with a ring that is both gorgeous and unique. Cannot recommend this company enough.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews