CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I designed an engagement ring with Custom Made and received it in the mail a couple weeks ago. I could not be more happy with how it turned out, nor could my fiancé. Working with Custom Made was first class every step of the way, the communication was on point, they were quick, precise, and very accommodating with all of my design plans. I only have the best to say about them, I would recommend them to anyone.”

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Posted 2 years ago

“Customer service was outstanding.”

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Posted 2 years ago

“Great customer service and communication throughout!”

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Posted 2 years ago

“CustomMade made the process of creating my engagement ring fun and stress free. The ring quality is amazing and they were awesome with helping us stay within budget but getting a piece we really loved. I can’t wait to design a wedding band next!”

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Posted 2 years ago

“Great experience. Communication was there every step of the way. Love the end result”

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Posted 2 years ago

“Excellent quality and customer service! I gave them 2 pictures of my family crests, and they created a one of a kind product. After 3D modeling and working with me to get the perfect size and shape, in just about a couple of months, they shipped me the perfect product. I’ll never take it off!”

CustomMade.com 5 star review on 18th August 2023

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Posted 2 years ago

“Incredible customer service, they work with you every step of the way to get you the perfect piece using their extensive knowledge and zero blindsides.”

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Posted 2 years ago

“I can't speak higher of this company, I wanted the perfect ring for my girlfriend and they did not disappoint! I've already recommended them to new people!”

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Posted 2 years ago

“I can't say thank you enough for this service. The ring came out incredible and my fiance loves it. The process was seamless and timely. Thank you to everyone involved; you made my fiance and I very happy.”

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Posted 2 years ago

“They were a big help from the beginning to end. The whole way I was helped and any time needed help or had to pause progress on my ring they would help me and always made sure I got what I needed. The best site for a ring for sure!”

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Posted 2 years ago

“The experience was great, I felt very cared for every step of the way. Communication was fast, clear and effective, which resulted in a unique piece of jewellery.”

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Posted 2 years ago

“Have a very good experience. From designing my ring to getting the finished product. Every step was explained in detail to me.”

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Posted 2 years ago

“My experience? Stressful… Hiding messages, speaking to my fiancé’s mum secretly, figuring out what my fiancé wanted from random info she’s given over the years… that was stressful. You know what was NOT stressful? Working with custom made. 10 months, countless designs, a million “sorry can I change it?”s from me, and custom made was still exceptional. I changed my design over and over again—not because it didn’t look right (the designs were spot on every time), it was because I kept changing my mind! Yet, Chermalyn, Nikki, and the other staff and designers were always understanding, patient, and professional. I even went as far as getting the ring made and polished, but I started doubting myself! I went back to the drawing board and for no extra fees they came up with a new design. Again, they had plucked the image right out my mind… this time it was perfect all thanks to the team at custom made! Dainty, pretty, subtle, and yet gorgeous, just what I wanted! If from the start, I knew what I wanted, then it wouldn’t have taken 10 months but custom made guided me through the process and made me and my fiancé VERY happy.”

CustomMade.com 5 star review on 15th August 2023

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Posted 2 years ago

“For someone that knows next to nothing about jewelry, they made the whole process very fun and easy. I couldn't be happier with how my ring turned out and it's nice to know I have something entirely unique.”

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Posted 2 years ago

“I custom designed my ring from the ground up and the team were very helpful, kind, and professional. Each step of the process brought in a new person who specialized in that particular aspect. They received my critiques and changes well. Near the end of the process i did have a little bit of time in between responses as the actual making of the ring took a little longer than expected. All in all though i would recommend this company for anybody wanting to create a custom ring”

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Posted 2 years ago

“Unbelievable experience. I was nervous at first of the process and buying something this important online. But the team far exceeded my expectations. They were highly, highly communicative, patient with all of my revisions, and delivered a great product! I highly recommend them!”

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Posted 2 years ago

“Excellent experience from start to finish. I have a beautiful ring that is exactly my vision, and I will consider this an heirloom piece to keep for my family.”

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Posted 2 years ago

“I was skeptical at first after seeing ads for custom made. I took a chance and ended up finding a company to do business with for years to come. They were thorough from start to finish and gave me an understanding of every step that goes into the crafting of a ring. I couldn't be happier with the outcome of my piece and it's all Thanks to this company.”

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Posted 2 years ago

“They did great work and are very trust worthy, I requested my ring be made back in 2021 and decided I wasn't ready just yet to ask and they kept the ring on hold for 2 years for me unitll I was ready! Now it's 2023 and she said yes!!!!”

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Posted 2 years ago

“Working with CustomMade was the best decision, aside from proposing to my beautiful fiancé, that I have ever made. The entire process was incredible. They do everything in their power to accommodate your needs and assist you in designing the perfect engagement ring. My fiancé and I have gotten non-stop compliments on the ring, and almost everyone has been amazed at how “It is SO her”. They are constantly communicating throughout every step of the process, and work diligently to ensure that they are meeting YOUR timeline and expectations. CustomMade is perhaps the most underrated online jeweler out there, and I highly recommend you work with them.”

CustomMade.com 5 star review on 14th August 2023

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews