CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well communicated. Explained every step as they were doing it. Made changes quickly. No delays . Piece was done when said. Piece was exactly what i ordered.”

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Posted 2 years ago

“Excellently done. Each person in the process was kind, understanding and professional. We were updated every step of the way. Rings were just what we were looking for. Would recommend CustomMade!”

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Posted 2 years ago

“CustomMade is the absolute best when is comes to quality, customer service, and timelines. Their team walked me through each step and were very supportive throughout. I would recommend CustomMade to anyone looking for the perfect ring for their perfect person.”

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Posted 2 years ago

“The ring turned out beautiful - very easy design process from end-to-end. We felt comfortable ordering, and very happy with the result. Thanks very much!”

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Posted 2 years ago

“CustomMade was my first choice in trying to find a custom engagement ring. And to be honest I didn’t spend much time “shopping around.” I found them on a whim and they exceeded every expectation! From the beginning of the process, filling out a short survey of what I was wanting to the final shots of the finished product, I was in constant communication with their associates. They were so kind and supportive, and seemed genuinely excited to work on my project. I seriously could not recommend them enough! Oh, and my finished project was fabulous, and it looks absolutely beautiful on my new fiancé. Thank you CustomMade!!”

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Posted 2 years ago

“Was looking to get something special for my now fiancé as I didn't want to buy her a generic ring. Luckily came across custom made with a Google search and reached out to get more info. Whole staff was very responsive and friendly, the entire process was probably one of the easiest and most pleasant experiences I've had with a business. They worked with me after I found my own stone and helped create a gorgeous engagement and wedding band set. Price was more than fair and just all around great people. Fiancé loved the rings”

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Posted 2 years ago

“I am very pleased with my experience and the quality of the ring. The design process was fun and transparent. I didn’t feel like I was being sold anything and the whole thing felt like a collaboration. I would definitely come back for more custom jewelry.”

CustomMade.com 5 star review on 6th September 2023

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Posted 2 years ago

“My experience was absolutely tops! I know next to nothing about jewelry but the CustomMade team made me feel so comfortable and at home. They were patient and knowledgeable and walked me through all my questions no matter the time it took. I ended up with the ring of my and my fiancé's dreams! It is classic, personal, elegant, and stunning. It catches the attention but also has so many little details to look for. My fiancé has gotten dozens and dozens of compliments on it. And the price was unbeatable, I have no doubt if I had gone to a regular jeweler I would have gotten something at a higher price, much less personal, and would not have had nearly the same amount of dedicated time and effort. The expertise, quality, options, and cost cannot be beat at CustomMade. I cannot recommend them highly enough they have helped make the best memory of my life.”

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Posted 2 years ago

“Excellent customer service helping me make the perfect ring.”

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Posted 2 years ago

“Was somewhat wary when I first found the company online but the whole experience was simple, fast and friendly! They do free sketchings and drafts of the ring before you even have to give a deposit and they work with you every step of the way and give very frequent emails about the status of the piece. The quality of the ring was amazing and they captured every detail I asked for. They are decently priced considering that you are getting a completely custom price of jewelry, I'm sure you could find a little cheaper but honestly for the customer service alone it's well worth it!”

CustomMade.com 5 star review on 5th September 2023

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Posted 2 years ago

“This was one of the best experiences when it comes to purchasing a custom made ring. The communication was exemplary, and their design team understood my intentions. The final result was flawless!”

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Posted 2 years ago

“The team have been incredible in assisting me with my projects! They're wealth of knowledge and expertise brought my ideas to life better than I could have ever imagined!”

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Posted 2 years ago

“They were really good at understanding my vision for my signet ring, and designed it with so much care that left me with a good impression. I highly recommend this!!”

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Posted 2 years ago

“This was far by the most exclusive and customer friendly experience I've ever had. The staff was helpful, responsive, and explained everything in great detail and attached mock ups and photos to every step. Highly recommend and will engage again.”

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Posted 2 years ago

“From start to finish CustomMade was a joy to work with. My ring came out gorgeous, I get so many compliments and constantly find myself just staring at it. The white opal center stone is so vivid that a friend even mistook it for a fire opal. If I had to critique anything, when using the center stone sizing tool not all ring sizes are available, so I had to take a bit of a guess. Now that I have the ring, I know that I would have gone 0.5mm larger if I'd been able to see the stone in my actual size. Seems like a tiny difference I know, but I could choose the size in 0.5mm increments. Also, there were multiple times when chatting with agents during the design phase when I had to repeat myself because something I said or asked about went unacknowledged in the response. It all worked out in the end though and I have a lovely ring. Thank you CustomMade!”

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Posted 2 years ago

“This company is simply amazing. They were very helpful during the entire process, and the final product was amazing. I would absolutely recommend this company to anyone and everyone.”

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Posted 2 years ago

“This is a great company for making what you want into a reality. They are very easy to work with and are very helpful during the design phase. I like how they give you a 3d rendering of what your piece will look like. Overall very satisfied with the 3 rings that I got from CustomMade.”

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Posted 2 years ago

“This has been one of the most enjoyable purchases I have ever made in my life. The team kept me informed in every way possible. Every step was explained. Every idea I had was taken on board. I can't recommend custom made enough as a company. The idea I had was very personal and I didn't think anyone could bring it to fruition. Well, I guess I was wrong because these amazing people did just that. I have another idea that I'd like to bring to life so I will be coming back to custom-made this Christmas.”

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Posted 2 years ago

“There's not much to say except they did a perfect job. The ring was incredible for an very reasonable price. All of the staff are great as well. I highly recommend shopping here.”

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Posted 2 years ago

“I had a great experience with CustomMade, and I would totally use them again in the future. You work with several team members along the process, and each of them was friendly and helpful. It’s a lot of fun to request certain elements or changes to be made for the ring, and then getting to see what the artist draws up. The artist also finishes their designs pretty quickly, so you get an update at least twice a week, it feels. The ring my fiancée had made was based off a design I drew, which was based off of her opinions, so the fact they were able to draw up, 3D model, and then actually create a ring that so accurately resembles what we had in mind, is pretty crazy. The finished product is very impressive, and I think it looks even better in person. Also, it wasn’t that expensive. I was pleasantly surprised by the price of the ring given the work that goes into it, but maybe that’s because we got an inexpensive gemstone, it’s hard for me to say! It’s certainly a unique ring that I don’t expect to be finding on anyone else, and all of that is thanks to CustomMade.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews