CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Working with CustomMade was the most seamless, friendliest, and most productive collaborations with a company I've ever experienced. The process is extremely easy to follow as they have a way of messaging you and keeping you updated on your piece. They let you know about every small part of the procedure and asks for your input the whole way through. I made the perfect engagement ring for my now fiance and she and I both love it. This company allows you to make jewelery that is truly unique and has a lot of intention put into every small amount. The more artistic input you give to the artists, the more control you have over your piece. I am so grateful I found this place and got the opportunity to work with their amazing team to make my dream engagement ring come true. Thank you so much CustomMade, I will for sure be back :)”

CustomMade.com 5 star review on 10th May 2023

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Posted 2 years ago

“Custom Made was a great choice for me when I was choosing an engagement ring. They walked me through the process and I was able to be very involved (with much-needed hand-holding from CustomMade). It did make the whole process fun and I was able to give my lucky lady and ring that she loved. The quality of the jewelry was superb. I would not hesitate to recommend this company to anyone. You will not be disappointed.”

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Posted 2 years ago

“CustomMade.com not only created beautiful gold and diamond pins for the Ship's Sponsors of USS Cooperstown, a newly commissioned Navy ship, they kept me educated and informed every step of the way.”

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Posted 2 years ago

“Love the attention to details!”

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Posted 2 years ago

“All the people working at Custom Made make the experience of designing and creating a unique piece of jewelry a complete wonder. I've used their services twice and they will be my first choice if I ever want to do it again. Thank you so much!”

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Posted 2 years ago

“I’m so impressed with the customer service provided with this company. I highly recommend them to anyone that will listen. I will be ordering from them in the future. I’ve never been happier with a piece of jewelry.”

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Posted 2 years ago

“Everything came out exactly as needed. Absolutely perfect experience.”

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Posted 2 years ago

“I couldn't believe how easy everything was. Someone was always there to offer advice, answer my questions and provide support. They took my idea, created a 3D rendering, sent a free ring sizer and produced an outstanding ring of incredible quality. I love it! Definitely recommend!”

CustomMade.com 5 star review on 7th May 2023

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Posted 2 years ago

“People were patient and friendly in assisting me to create the ring. And the process felt safe”

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Posted 2 years ago

“Excellent service! They made great strides to ensure my ring was absolutely perfect!”

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Posted 2 years ago

“The team was very responsive and great to work with. My piece is everything I could've hoped for and I cannot wait to give it to my fiance on our wedding day!”

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Posted 2 years ago

“The team worked quickly, integrated new ideas readily, and provided updates often. Everyone was friendly and explained the process clearly.”

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Posted 2 years ago

“When I initially found CustomMade, I was impressed by the elegant and welcoming aesthetic of their website and collateral. Working with an online company to design and purchase an engagement ring is a big commitment - it was very important to me that the company feel professional and they did. They walked me through the entire process of designing a ring, from reference images and general ideas to iterating on artist sketches, to producing a 3D render of a completed design, purchasing the center stone and custom ring production. They made the entire process fun, reassuring and painless. I worked with many different folks at CustomMade through the process and they were all highly communicative and helped me feel important and well taken care of. I will only do this once but I would do it all over again!”

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Posted 2 years ago

“We’re looking for a custom-made jewellery piece, I found it difficult on the Internet to find what I was looking for, and to determine if these websites were legitimate or not. I did some research on custommade.com and found reviews to be positive, and what seems to be legitimate. In the end, they were. They were very customer service oriented with great communication of the process and steps all along the journey to getting my piece made. I could not be more thrilled with how our Medallion pieces turned out with our family crest and cannot say enough about how thorough The communication and customer service was with this company. Highly recommended. Would definitely order from them again anytime.”

CustomMade.com 5 star review on 6th May 2023

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Posted 2 years ago

“Such a great company! The consultation and design process was a pleasure, and the final product came out amazing at a great price too. Thank you so much CustomMade and the whole team who helped make my fiancé’s dream engagement ring come true!”

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Posted 2 years ago

“Beautiful product!”

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Posted 2 years ago

“We used CustomMade for the engagement ring and chose to get the wedding band to match and it came out amazing! Affordable and very original, one of a kind. I am the envy of my friends and I cannot stop looking down at the ring and think of the joy in my life.”

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Posted 2 years ago

“I came up with a general idea and they nailed it out of the park. They do offer a ring size tester which I declined and the ring did come a bit small. But they excellent customer was so supportive and nice that they resized it for a very reasonable and affordable price. They constantly sent pics and asked for my feed back and the price was very reasonable. I would highly recommend if your looking to bring a special flare to show your partner your love and not spend the cost of a new car on it.”

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Posted 2 years ago

“I had a great experience working with CustomMade making an anniversary ring for my beautiful wife of 10 years. CustomMade's process was thorough and professionally managed. I appreciated helpful and respectful communication during the design and creation process producing a ring within my budget. I will definately use CustomMade in future. Thank you.”

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Posted 2 years ago

“Taking the most amazing time to make a ring that I quite literally thought of is hands down one of the best services provided by custom made and it's amazing workers. Any ring or any piece of jewelry could be made here and that's what make this place amazing, the creativity has no bounds. Phenomenal quality and experience on my girlfriends piece with not only the piece itself but the communication, pictures, and guidance. Thank you so much!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews