CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,444 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 18th April 2026

1749

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I was in contact with was a pleasure to work with. They were knowledgeable, patient, and willing to rework anything to make the vision come to life. I was always in the loop during the process and felt in control of how the project moved forward. On top of the amazing customer service, the ring came out beautifully and was shipped with lots of extra goodies to be sure all went well.”

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Posted 2 years ago

“Phenomenal service. Excellent communication throughout the entire process. Best custom jewelry business out there.”

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Posted 2 years ago

“I had an amazing experience designing my wedding band with Custommade. I immediately felt like I was in good hands - the team was responsive, detail-oriented, and helped me take what was in my mind and bring it to life! 5 stars for this process, now I just want all my friends & family to do this process for their engagement rings and bands too!”

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Posted 2 years ago

“This place is great.They are very good at understanding what concepts you have in your head and actually being able to create them. Great experience and going to come back for wedding rings”

CustomMade Jewelers 5 star review on 6th December 2023

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Posted 2 years ago

“Exceeded my expectations!”

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Posted 2 years ago

“I recently had the pleasure of purchasing a stunning engagement ring from CustomMade, and I am beyond impressed with the entire experience. The knowledgeable and friendly staff provided personalized attention, guiding me through the design stages with genuine enthusiasm. Then, continued to provide warm updates as the ring was being made. The craftsmanship of the jewelry is truly unparalleled, showcasing a perfect blend of timeless design and impeccable quality. What truly sets CustomMade apart is the exceptional customer service; they made the entire process seamless, ensuring that I felt valued and well-informed throughout. Upon delivery day (and a day before the planned proposal) there was a snafu with the delivery truck and even though there was nothing they could do, the CustomMade team was able to support from afar. I wholeheartedly recommend CustomMade to anyone seeking not only a beautiful piece but also an unforgettable and delightful shopping experience.”

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Posted 2 years ago

“The whole experience was amazing from start to finish. I felt that all of the staff worked with me and didn't guilt me for staying within a budget and worked with me to make the ring as perfect as possible. The ring ended up gorgeous and I cannot wait to use it to propose to my girlfriend. Thank you to everyone from CustomMade who was involved with the project. I couldn't be happier with the process and the end result!”

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Posted 2 years ago

“CustomMade was so easy to work with. From start to finish, the process was smooth and seamless. Amazing customer serve and beautiful craftsmanship. They communicated every step of the way and often responded to messages within the hour. I would recommend CustomMade for any custom piece of jewelry...they were able to use a picture of an heirloom class ring from 1968 to create a nearly identical replica for three sons. Truly amazing!”

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Posted 2 years ago

“I couldn't be happier with the experience I had with CustomMade! I wanted a fairly traditional piece but with a unique feature and they created something that was better than I had imagined. I know that my soon-to-be fiancée will love it. These folks are extremely diligent and professional, providing a wonderful experience from start to finish.”

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Posted 2 years ago

“Great customer service and quality”

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Posted 2 years ago

“The entire process was extremely simple with the help of the team. Could not have asked for an easier process.”

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Posted 2 years ago

“Best experience ever, if you are looking to work at your own pace and get exactly what you want this is the way to go, through every process they are right there with you making sure that you are getting exactly what you want.”

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Posted 2 years ago

“Very quick and responsive in the drafting procces and excellent delivery time even though I was overseas in japan”

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Posted 2 years ago

“I heard about this company from a patient and decided to look into purchasing my high school class ring for a second time. I originally purchased my on class ring at the age of 17 for a little over $600 and took very good care of it for almost 30 years. Well, I lost it in a parking lot and it was not a ring that I had seen but on one other person. As I began to search on the site to have my ring made for me again, I finally made to decision in September of 2023. The communication with this company if phenomenal and so courteous. They answered all of my concerns via email and kept me informed also sending me updated pictures. I am very pleased, I paid more but this was customized for me. The payment process was easy. I received my ring in November and I am very pleased. I would definitely recommend to my friends and family. Thank you so much for your patience and kindness towards me. I could feel it via our email exchanges. Thanks again, Mrs. Dimetress”

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Posted 2 years ago

“The team was very responsive and nice. The process was clear from start to finish and they even went back to make some extra changes after I changed my mind. I am also very satisfied with the result.”

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Posted 2 years ago

“Wonderful company, support, and products. Would highly recommend, and would return for more next time I need another piece of custom jewelry!”

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Posted 2 years ago

“Great customer experience throughout the process and delivered exactly what I envisioned.”

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Posted 2 years ago

“Great to work with, very helpful”

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Posted 2 years ago

“Very easy to deal with, prompt responses, incredibly accommodating to customer needs, made the whole process so much easier and stress free”

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Posted 2 years ago

“They were amazing. They answered all my questions and always got back to me in a timely manner. And if it was a week since I last heard they would explain what was going on and give me a time when the next step would be done. 10/10 would recommend.”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,444 reviews