CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In constant communication through out the project. Everyone you talk to is super patient, knowledgeable, and takes pride in what they do. Not only was I able to make a on of a kind piece, but I was EXACTLY what I wanted. They even shipped it with more then I expected”

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Posted 2 years ago

“Thank you!!! You guys did an amazing job I couldn’t ask for anything more perfect, I am happy with the result and you made my vision into real life!!!!”

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Posted 2 years ago

“Fantastic! The whole experience was great. The team helped me design the ring I had in mind, and it came out wonderfully. They understand and help with budgets. P.s. She loved the ring. Thanks guys!”

CustomMade.com 5 star review on 25th May 2023

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Posted 2 years ago

“These guys were amazing. Very inclusive with every step of the process and so reassuring. The project came out perfect and I’ll use this company for everything in the future.”

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Posted 2 years ago

“I ordered a 3D necklace pendant through CustomMade with a tight deadline. Within hours of submitting a photo of the logo I wanted to be turned into the necklace, I had a computer rendering electronically delivered. I made 2 requests for subtle changes before ultimately deciding the original rendering was ideal, and all the response times, communication tone and guidance were OUTSTANDING. After paying the deposit the CM team got to work on my piece and kept me in the loop throughout every stage of manufacturing, including giving descriptions of just how my necklace was being made. The end result is truly incredible and exceeded every expectation I had for such a small and intricate piece of jewelry. They took my quasi-basic idea and added a truly artistic touch, all while delivering this important present over a week ahead of schedule. If I need custom jewelry at any point in the future, CustomMade will be the only company I will look to. I've included the logo, rendering, and final product in the pictures. The level of finishing (polished raised areas/satin recessed) is much more apparent in person on the actual pendant.”

CustomMade.com 5 star review on 24th May 2023

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Posted 2 years ago

“Great experience during the production process. The design team kept me constantly updated. I'm very happy with my signet ring from CustomMade!”

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Posted 2 years ago

“Every person that I worked with was extremely professional and willing to help in every way they could. The only 4-star rating I gave was due to the communication timeframe in the very beginning. We were only exchanging one message a day at around 4 am and that was kind of off putting. However, I fully recognize that is not the company's fault; as I was informed that it is just an overly busy time of year and now knowing that the company is still growing, it makes sense as to why the communication would decline a little bit. That being said, every message I did receive covered every concern I had and was very informative of how to move forward with the perfect design. I want to give a special thank you to the design team because we were set on a design and I was able to sneak an opinion from Miranda and she informed me more of what she was looking for and did not like the design that was presented. I informed the design team of this in a panick and with no hesitation, we went from setting up payment, to completely redesigning the ring. It was extraordinary to see the commitment to customer service and reassurance that no matter how many changes we need to make, or when they are made, your team is dedicated to making it perfect. The only suggestion I have is maybe reducing the package size, or offering different package options. I think it is very cute and funny that the box comes with all the extra decorations and "happy tear" tissues, as well as the certifications and warranties. However, it is a decent sized package that I do not want to get rid of but I need to hide for a couple months, hoping she doesn't look through my closet for anything or else the whole surprise could be ruined. I feel it would be an amazing option to offer that package, and an alternative package that only ships the ring, while the certifications and warranty information can be digital. As much as I appreciate the extra cutesy stuff, I'm not sure it will be used until we get back from vacation but it still needs to be hidden in the meantime. I thank you very much for everyone's positive attitude and everybody's help through what could have been a very stressful process. It turned into something fun and I am very excited to present the ring on our anniversary.”

CustomMade.com 5 star review on 23rd May 2023

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Posted 2 years ago

“I really enjoyed the process of working with CustomMade. They captured the design intent quickly and the rest of the process was easy and quick as well. Would definitely recommend!”

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Posted 2 years ago

“The ring I ordered was absolutely beautiful. Worth every penny. The experts I spoke with were able to turn some loose ideas I had into a spectacular reality. The process was so smooth that I plan on using CustomMade again for another ring.”

CustomMade.com 5 star review on 22nd May 2023

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Posted 2 years ago

“Very good customer service. They help you along every step and will listen to any request and adjust the design as many times as needed to get the exact look that you want.”

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Posted 2 years ago

“As someone in a same-gender relationship, I felt totally lost going into this. But the team was so open to my ideas and concerns and questions, I felt taken of the entire way through. It was an awesome experience all around, especially with how they break down what goes into costs and the implications of where/how stones are obtained. Thank you!”

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Posted 2 years ago

“The ring was flawless. They walk you through each step of the process. It felt like I was shopping in a store with infinite more options.”

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Posted 2 years ago

“I had a wonderful experience with the CustomMade team. So many talented artists, craftspeople and coordinators I was very impressed from start to finish. Couldn't recommend them enough!”

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Posted 2 years ago

“I was able to design our rings and change a few times and still received before the wedding. Product is stunning.”

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Posted 2 years ago

“Amazing service! My fiancé loves the ring, it was done to perfection! They took my ideas and brought it to life. Thank you!”

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Posted 2 years ago

“Really great customer service and design consultation”

CustomMade.com 5 star review on 20th May 2023

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Posted 2 years ago

“Custom Made guided me on the journey of designing the perfect engagement ring. The team working on my ring throughout the process was always kind, helpful, and understanding and answered all my questions promptly. I could not be more appreciative of this experience and the Custom Made team! Highly recommend!”

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Posted 2 years ago

“From start to finish, this was an amazing experience. Each person along the way was responsive, knowledgable, and overall just a joy to work with! They ring camp out absolutely spectacular and I could not have asked for a better experience! Thank you to the entire team that helped me with my ring. I am over the moon!”

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Posted 2 years ago

“The whole experience from start to finish was amazing with Custom Made! They really did a great job walking me through each step of the way and explaining every process. The final product turned out absolutely perfect and I feel the value of what I received was by far worth it. If you feel creative, and want to give a one of a kind piece of jewelry to your loved one, I would highly recommend these guys.”

CustomMade.com 5 star review on 18th May 2023

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Posted 2 years ago

“Elegantly crafted and reasonably priced. Zero complaints about custommade. Super happy with the end result.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews