CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the people I worked with extremely helpful and informative. They would go above and beyond to inform me about the entire process. What each stage was ect. Great help with the design and were patient with the multiple changes I made though the process. Inching me bit by bit to exactly what I wanted. I am extremely happy and look forward to working with them again.”

CustomMade.com 5 star review on 13th June 2023

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Posted 2 years ago

“The engagement ring and wedding band were beautiful, and the designing of the rings and picking the diamond was very easy with custommade’s help. My fiancé and everyone who has seen the ring has loved it.”

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Posted 2 years ago

“From start to finish the experience was a pleasure. The team was very communicative all throughout the process and very knowledgeable. They provided me with a ton of information to make as much of an informed decision as I could. And the creative team came up with the perfect design from just a few words I gave them. They are also very flexible with budget and will work with you within whatever you are able to afford and they work hard to keep that in mind in any design. I couldn't have asked for anything better and I would highly recommend to everyone to work with this company for any jewelry they are looking for. I will definitely go to them in the future for whatever jewelry needs I am looking for.”

CustomMade.com 5 star review on 11th June 2023

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Posted 2 years ago

“CustomMade was definitely the way to go when designing my girlfriends engagement ring. It has been a fantastic experience, truly magnificent. I was so pleased with the customer service, and the fact that the jewelry is personalized for just me. No one else has it. My partner absolutely loved the final product, and we will be looking to CustomMade when it's time to design my engagement ring, as well as our wedding bands.”

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Posted 2 years ago

“My experience from start to finish was stellar. The response by the staff at every step was prompt and informative. The product itself was flawless. Production was a bit quicker than I anticipated for such a custom piece. My bride to be loves it. Many thanks to all team members at Custommade!”

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Posted 2 years ago

“I found custommade because I wanted an engagement ring that didn't look like every other engagement ring since my wife and I are a unique couple. They worked with me tirelessly to redesign and conceptualize the most perfect ring possible and I couldn't be happier!”

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Posted 2 years ago

“CustomMade is a very professional and efficient company. They do a great job keeping customer informed on status of product.”

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Posted 2 years ago

“Very professional, and hard working staff. They were all so nice and the communication was fantastic.”

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Posted 2 years ago

“My wife and I got our wedding rings made here and the process was very smooth. We loved the designs and those who helped us were very kind and were not pushy about anything. I decided to come back and get her a necklace made 3 years later and was pleased that I had another wonderful experience.”

CustomMade.com 5 star review on 8th June 2023

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Posted 2 years ago

“It was very pleasant and easy. Communication between me and the representative who helped me create my ring was always helpful and answered all of my questions! Definitely a great place to go to if you want something custom!”

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Posted 2 years ago

“I had never heard of CustomMade, this was a company my partner found, and after we both have been through the whole process with their team we recommend them to everybody looking for an engagement ring! I was in contact with several people before we received the finished piece and each team member was an absolute delight. They always had resources ready to review and were very receptive to feedback, it truly felt like anything was possible with our design. It's hard to trust any online store with a big purchase like this but CustomMade took away any anxieties we had and we were both SO happy with our designs. They're the best!”

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Posted 2 years ago

“Good communication and efficient service.”

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Posted 2 years ago

“All told the fabrication took several weeks from design to delivery. They were in constant contact with me with where my project was in the crafting process. It was fun to be able to design my own jewelry and see it come to life, from rough sketch on a piece of paper to around my wife's neck.”

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Posted 2 years ago

“The Custom Made team was incredibly helpful I wanted a recreation of a pendant that belonged to my mother and with a single photo they were able to generate accurate digital mock ups, offer me a range of prices based on the materials, size and speed of production and communicated with me throughout the process so that I knew where my project was and when I could expect delivery. Great job!”

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Posted 2 years ago

“I have nothing but good things to say about CustomMade. They let me design every detail of the ring, with the help of a team of concept artists and 3D modeling. Despite all of my very particular demands, they were always kind and professional. The final price of our rings were completely reasonable. I would recommend this company to anyone.”

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Posted 2 years ago

“From start to finish all the members on the team of my project were very thorough, efficient, and got to know exactly what I was wanting. They not only listened to my wants but produced a beautiful product that started with my vision and ended with a stunning piece. I thank each member of the team for your dedication to something so important to me.”

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Posted 2 years ago

“Custom was easy to work with quick to reply and made my custom engagement ring exactly what I wanted for a reasonable cost. 10 out of 10 strongly recommend”

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Posted 2 years ago

“Great experience, got my ringade super fast and got exactly what I expected.”

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Posted 2 years ago

“His Perspective: I approached CustomMade with an ambitious ring design in mind, and they blew my expectations out of the water! From day one, the customer experience through chat with specialists was superb. I was given excellent insight, recommendations, and direction for the perfect engagement ring. CustomMade provided me with multiple iterations of design sketches, always taking my design change requests seriously. After the initial sketch was settled on, they walked me through the process of choosing which type of metal and gemstone for the ring, providing me with multiple options at varying price points so that I could make the best choice for me. All this work was done before asking me for any deposit, and then only a small (~2% total cost) deposit to proceed to the 3-D rendering phase. During the 3-D rendering, I was presented with an initial model that I wasn't happy with, and provided them some feedback, which they took without issue and updated their proposed model. After the second model, I gave them even more feedback (getting a little nit-picky at this point), after which they updated the model to the final version, which was everything I wanted. At no point did they not take my feedback seriously and provide an updated design within a few days. After the 3-D model was finalized, I made a 50% total cost deposit, and they moved forward with creating the ring by 3-D printing the mold, then casting the ring using the mold. After the ring was complete, they sent high quality photos of the ring to me and made sure I was satisfied with the final product, after which I paid the remaining ~50% total cost and the ring was 2-day shipped to me. After receiving the ring, they have a policy of returning the ring if you are unsatisfied in any way, so they can make any adjustments needed. I am taking them up on a ring resizing, but other than that, the ring is beautiful and turned out better than I had hoped. 10/10 would recommend! Her Perspective: As soon as I saw the ring I knew it was different, it was special and made specifically for me. The first thing I said (after saying yes!) was, where did you get this amazing ring?! It wasn’t like anything I had seen before, yet I knew it was for me. Finding out about the detailed process that went into making my ring is indescribable - knowing that my partner didn’t just take the “easy route” (going to the mall and picking out a pre-made ring), he took months working with jewelry professionals to craft a one-of-a-kind ring. However, a new issue arose - the ring is too big! I was quickly assured that making sure the ring is perfect is part of their guarantee, and that it will be easily resized and made exactly for me and my size - giving me the ease of mind that perfecting the ring and quickly and easily be done. I cannot recommend this experience enough - I am obsessed with my engagement ring!”

CustomMade.com 5 star review on 5th June 2023

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Posted 2 years ago

“Super easy process with phenomenal communication along the way. We love the design of our anniversary rings. It was exactly what we wanted and asked for!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews