CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Custom Made did a great job making my project a reality!”

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Posted 2 years ago

“Working with custom made was so lovely. They helped me throughout the whole process, answering any questions I had and explaining the process as we progresses through the different stages. Each person of my team was delightful to talk to and happy to deal with any ammendments I had to the design of my ring. It was super easy to navigate around the website and keep in touch with the team. The ring turned out to be stunning, better than I could have imagined. My now wife is over the moon with her ring and it was all made possible because of custom made. I am very happy with the end product and given the chance I would use them again.”

CustomMade.com 5 star review on 24th June 2023

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Posted 2 years ago

“CustomMade is amazing! I used them to create a custom engagement ring and the whole process was simple, easy and quick. The CustomMade team was there every step of the way and was great about keeping me updated on the project process. I never knew getting a custom piece of jewelry could be this quick, easy, and affordable. I could not be happier with the process and how the ring turned out!”

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Posted 2 years ago

“I had a fantastic time with Custom Made. From start to finish the team was amazing to work with. They were prompt, supportive, willing to help, and so, so great with all their suggestions and knowledge. Honestly, I loved working with the artists and the other specialists. I cannot say enough good about this company, the ring was perfect for my partner and what she wanted, and I would recommend it to any of my friends.”

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Posted 2 years ago

“The team at CustomMade made the experience of designing the perfect engagement ring as easy as possible. Their team has extremely high standards for their work, and their communication is unparalleled. I will definitely work with these folks again.”

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Posted 2 years ago

“Throughout the entire process I had every question answered within a day even while they were working on my ring which turned out absolutely incredibly, could not recommend more.”

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Posted 2 years ago

“I had a custom necklace made with drawings and details i had dreamed up the entire process was so amazing. The team's attention to detail and responsiveness not to mention quality of the work was just incredible. I will be using custom made for future purchases.”

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Posted 2 years ago

“From the beginning, the service has been superb. Angelica was my consultant and walked me through the steps promptly and with great guidance even with me strict timeline. Seth the design lead kept me updated throughout the construction process. Vincent the production lead walked me through the rest of the way. I am very pleased with how the ring turned out.”

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Posted 2 years ago

“My custom ring was absolutely gorgeous and was better than I was expecting!”

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Posted 2 years ago

“Their service is awesome, particularly their communication. They literally talk / walk you through every part of the process. I’ve purchased from them twice and I plan to purchase from them again.”

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Posted 2 years ago

“The experience was wonderful! The process moved along very quickly but never felt rushed. I had been looking for quite a while to find a men’s ring that worked for me and nothing came close to what I wanted. But CustomMade was able to create for me exactly what I wanted! And it was, I think, very reasonably priced. I would definitely use them again for jewelry in the future!”

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Posted 2 years ago

“I recently created my second ring for a wedding band stack with CustomMade and they exceed my expectations. The ring came out absolutely beautiful, and compliments my first ring perfectly. The entire experience was amazing, from initial design to delivery, the team keeps you updated and informed (even giving you some cool behind the scene details). I recommend CustomMade to all of my friends, and I'm always waiting for an excuse to use their team again for myself :)”

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Posted 2 years ago

“We were a new customer to CustomMade. We wanted a pendent designed to show forever love. In 4 short weeks we designed, approved and received a beautiful pendent that does just that. Will use CustomMade for all design needs. Dennis and Margie”

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Posted 2 years ago

“I really enjoyed working with this team. The patience required to dealing with a customer like me is great and I'm happy they took the time out to really listen to my requests and execute them perfectly. Most definitely best choice in getting this done. Would highly recommend these guys anytime 😊”

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Posted 2 years ago

“Happy with the quality jewelery that I got. Very responsive customer service!”

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Posted 2 years ago

“Once again, you all have impressed me. I ordered this ring months in advance and whoever I was speaking with in terms of what I wanted and how we could do it, everyone was attentive and honestly as excited as I was. I love the new box that you deliver rings in. I wish I got one of those with the engagement ring we got last year!”

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Posted 2 years ago

“I was nervous at first about using an online company to purchase such an important item but boy was I wrong! Every single aspect of Custom Made was amazing. The team that I worked with to design my engagement ring was top notch they made things easy to understand and kept me in the loop the entire time! The ring turned out amazing and I couldn't be happier with my decision.”

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Posted 2 years ago

“I am, overly satisfied with my experience with Custom Made. The ring is exactly what I wanted. PERFECT. I couldn’t have found a better ring anywhere else. The price was better than I expected. The stone- moss agate- was beautiful and breath taking. The band size and stone size were exactly what I wanted. The whole process was about 2 months from first day to delivery. They changed the ring as much as I wanted/needed them to. Everyone I worked with was very helpful and informative. I don’t have any other words besides- everything was perfect. Simple, dainty, and minimal. My partner, now fiancé :), loved the ring. I am even considering getting a almost matching one for myself from custom made again.”

CustomMade.com 5 star review on 14th June 2023

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Posted 2 years ago

“CustomMade was a pleasure to work with. The customer service was excellent. The entire process from start to finish was free of issues. The end result with the pendant I had made is stunning. They did a great job. Jim”

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Posted 2 years ago

“Absolutely gorgeous ring designed and constructed with my continuous input from start to finish. I would recommend CustomMade to anyone seeking high-quality customer service from a company that seems to truly love its work. I found CustomMade via a simple Google search for custom jewelry, and I'm so, so happy I found them.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews