CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely helpful and attentive!!”

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Posted 2 years ago

“The designers and experts were very clear and helpful throughout the whole process. They were flexible and understanding through each of my changes along the way, even the weeks of searching for just the right stone. I love the final result and being a part of the entire design and custom-made process made it all the more special!”

CustomMade.com 5 star review on 30th June 2023

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Posted 2 years ago

“I wasn't sure at first. But the steps to follow were clear and I had help along the way. They took a vision of what I wanted to give to my wife and made it happen. The 3d renderings for me sealed it.”

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Posted 2 years ago

“It was absolutely amazing.”

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Posted 2 years ago

“They helped me learn everything I needed to know to make a good decision and we’re transparent about the whole process. Best of all the product is quality craftmanship”

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Posted 2 years ago

“Custom Made has been a God send for my fiancé and I. We wanted a non traditional engagement/wedding ring set with some fairly specific design components. Our team met and exceeded our expectations at every step. I personally appreciated the exceptional communication through out the process. Simply an outstanding experience.”

CustomMade.com 5 star review on 29th June 2023

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Posted 2 years ago

“The process was awesome and everyone I interacted with at CustomMade was extremely helpful.”

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Posted 2 years ago

“I couldn’t be happier with my experience! Every concern was addressed, I was continuously updated on the process, I was able to review every step of the way in case changes needed to be made sure, and I approved the designs before it entered the final stages. The team I worked with was attentive, caring, and extremely helpful!”

CustomMade.com 5 star review on 28th June 2023

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Posted 2 years ago

“Extremely nice people, helped make the entire process simple, easy to understand, quick, and fun. I woukd recommend them to anyone who needs help getting a ring made and doesnt know what to get.”

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Posted 2 years ago

“My experience with CustomMade was flawless! They helped me find tune all the details I wanted and even inspired me with new drawings and ideas to bring my dream engagement ring to life! I haven't seen my ring just yet as my partner is hiding it from me, but he assures me it's everything I've ever wished for and that it's beyond perfect!”

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Posted 2 years ago

“The process was smooth and easy, customer service was great. Delivery went well, I was happy with every step of the process. I would use again (but hopefully don't have to!)”

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Posted 2 years ago

“Amazing communication and craftsmanship from beginning to end. Thank you for making a special piece for my husband's birthday present!”

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Posted 2 years ago

“Fantastic company. My ring was expertly made in a timely fashion. The staff were extremely helpful, excited about my project, and kept me up to date every step of way.”

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Posted 2 years ago

“I started on designing a ring I wanted a year ago. I had a bunch of different inspirations, and the team worked with me for months as I did various tweaks - with no pressure, no stress, all of that included with the deposit. And when we finally went through on purchase - it was fast! And easy. Constant communication and explanation all the way through. And the craftsmanship!!! Truly couldn't have had a better experience, and feel like this is the best possibly way to make something unique and special to your own needs. I would recommend custommade a hundered times over.”

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Posted 2 years ago

“Very good experience both times that I’ve used CustomMade! Everything has turned out exactly as I wanted and I couldn’t be happier with the customer support along the way. Really a great group of people and a company that I will continue to use!”

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Posted 2 years ago

“Amazing to work with through the whole ring process. From the creative planning stage, to the finished product. Not just a jeweler telling me what to do. It was a team effort for the whole experience.”

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Posted 2 years ago

“Very simple, easy process”

CustomMade.com 5 star review on 24th June 2023

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Posted 2 years ago

“CustomMade did a fabulous job with my project. They made something I couldn’t find anywhere and their designers were easy to work with! Thank you!”

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Posted 2 years ago

“Was timely and easy to work with!!!”

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Posted 2 years ago

“Amazing team of people who are willing to redo their project to satisfy your needs”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews